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Guiding others with a "listen, frame, and advance" mindset.
Why inspiring trust is critical to enduring leadership success.
Early in his career, after nine years with General Foods, Doug Conant was unexpectedly and summarily laid off from his job. It was devastating, he recalls, yet kind words from an outplacement counselor not only got him through it, but helped shaped his approach to leadership success. It's in the moments of saying "just the right thing at just the right time" that leaders can make a positive, constructive impact on others.
To sustain the impact of these touchpoints in an enduring way requires adhering to six guiding principles of leadership that he describes, along with inspiring examples of how this can be done. First, think about where you want to end up in your career, and plan accordingly. Be able to make the hard decisions, but be sensitive to soft issues. Be tough-minded with standards and tender-hearted with people. Make a personal connection to the agendas of others to form an enduring relationship. Stay ever alert to what matters most with your strategy, your people, and your actions. And finally, never stop working at leadership: it's the most important thing you do.
Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!
Your business or organization wouldn't exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities.
This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.
The "customer" part of customer service
Greet the customer
Connect with the customer
Respect the customer's priorities and time
The "service" part of customer service
Listen and evaluate
Meet the customer's needs
Know your business
Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.
In fact, coworkers are also customers. Everyone has "internal customers" when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.
Excellent telephone customer service doesn't just happen. It requires dedication, skillˇXand enthusiasm.
Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.
Our comedic hosts have a lot of fun with this subject, but their underlying message is sincere: telephone customer service is an important job and it has to be done well. You don't get a second chance once a customer hangs upˇXunless you leave that customer with a good feeling and the desire to do business with you again.
The "customer" part of telephone customer service
The greeting
Listening skills
Telephone courtesy
The "service" part of telephone customer service
Product and system knowledge
Complaints
Problem solving
This program portrays traditional and nontraditional customer service roles, ranging from a mail order company to a medical setting, from a corporate admin to a warehouse supervisor. These different scenes show that everyone in the organization has customersˇXeven if they are your "internal customer" coworkers.
Our narrator hosts also touch on the finer points, such as upselling and cross-selling (when an additional product or service would better satisfy customer needs). And they explain how to handle angry or dissatisfied customers in a way that both solves the problem and ultimately strengthens the relationship.
Telephone customer service takes skill and finesse. This video conveys the communication skills and positive attitude necessary to provide serviceˇXand project that warmth in your voice, call after call!
All businesses are exposed to some level of risk, but when a natural disaster strikes they can suddenly face a variety of unexpected and often extraordinary situations. What happens in a matter of seconds can sometimes take years to rebuild. The 2011 earthquakes in Christchurch, New Zealand and the 2009 bushfires in Victoria, Australia demonstrated how devastating natural disasters can be for small businesses. This investigative-style program explores the human cost for businesses affected by natural disasters, but also many of the logistical aspects, such as assessing property damage, dealing with insurers, monitoring finances, relaunching a business and creating disaster preparation plans.
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For any modern organisation, Information and Communication Technology (ICT) is fundamental to how they operate. But how do we actually define ICT's and what is the specific role they play in business? Experts with a lifelong understanding of digital technology guide viewers through the ICT environment, the ICT needs and solutions for organisations, monitoring and evaluating ICT's and what the future of ICT's might look like. The program offers a variety of visual metaphors, which help to illuminate the inter-connected world of digital communication and how reliant we've become on technology. This program is an excellent resource for all IT students and professionals interested in ICT in their organisation.
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Virtual reality is here, it's affordable, and it's changing business practices.
Using virtual reality to influence, persuade and teach.
How to turn today's video gamers into tomorrow's customers.
Children in the U.S. spend twice as much time playing video games as they do reading. Virtual reality is their medium of choice. What does that mean for your business? To reach future employees and customers, organizations can leverage virtual reality in two waysˇXinternally, as a powerful teaching and learning tool, and externally, in marketing and communication practices. Early adopters such as Merrill Lynch, Toyota, LinkedIn and Konica Minolta are already seeing dramatic results in learning simulations, training, and marketing effectiveness.
Professor Bailenson draws on his years of psychology experiments in Stanford's Virtual Human Interaction Lab to demonstrate, in dramatic video footage, the power of virtual reality. In a virtual environment, subjects can be persuaded more easily, adopt new behaviors, and gain awareness and empathy for others. Already in practice is Bank of America's online "Face Retirement" campaign, which uses your picture to show you aging, encouraging young customers to put more money into savings.
At the very heart of business operations is the production of products or services - the input of raw materials, human resources and capital, and the transformation process that turns input into output. Operations extend also to areas such as transport of raw materials, distribution of products or services, advertising and marketing, finance and management. This program examines operations using four different case study businesses in New Zealand and Australia, and also explores unpacking operations, inputs, the transformation process, outputs and operations, productivity and competitiveness.
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Failures of matrix management and the need for authority with responsibility.
How worrying about a penny (or a million dollars) can kill a successful negotiation.
Working with the unions to get GM back on track.
Growth by acquisition has its place, but at some point you actually have to run your business. CEOs who buy, buy, buy with no real vision or strategy in mind can quickly end up with a big operational mess on their hands. That model is not sustainable, and nonstop deal-making just wears people down. Instead, understand your purpose, keep it simple, stick to your vision and business strategy, and execute the best you can. Anything that gets in the way of this has to go.
In this session, Jon Levin, Stanford University Professor and Economics Department Chair, leads an insightful interview in which Ed Whitacre shares, vividly, leadership lessons learned and the core management principles that catapulted him to 17 years as chairman and CEO of AT&T and, temporarily lured out of retirement, as chairman and CEO of General Motors Co.
How Gucci achieved the most dramatic turnaround in fashion history.
The danger of contentment and how success can kill your organization.
Why every single employeeˇXat every levelˇXmust know your strategy.
In the past 25 years, thousands of articles have been written about strategy, but virtually none about the leadership vital for doing it well. Strategy has been transformed from an art to a scienceˇXbut science alone is not enough. Cynthia Montgomery makes the case for bringing people back into the equation. Though you start with ideas, you need leaders to construct a company that brings these ideas to fruition. Leadership is required to define your purpose and form a management model that carries it out.
One exercise Montgomery suggests is to think about death: the death of your business. What would the world be like without it? Would it be the same? If you don't make a difference, nobody will mourn you when you're gone. And if they won't miss you then, how much do they need you now? Knowing what makes you matter to your customers is criticalˇXbut even that is not enough. Whatever constitutes strategic advantage today will eventually change. That's why you can't outsource strategy. It takes leadership to watch over an organization, make the hard choices, provide clarity and alignment, and keep everyone fired up and moving ahead together.
Failing to plan in business equates to planning to fail. Any business, regardless of size, structure or sector, must have a strong business strategy. Whether an enterprise is in the establishment phase or has been operating for decades, a business strategy is essential to ensure a sound purpose and focus for that enterprise. This program explores various aspects of business strategy through street and expert interviews, features a range of individuals experienced in developing and implementing business strategies. Topics discussed include mission statements, aims and objectives, business culture, measuring success, and growth. This program is an excellent resource for all business students.
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Starting and operating any business is not simply a case of putting up a sign or registering a website and declaring yourself open for business. In the establishment of any enterprise, capital is needed before to cover the start-up costs. Likewise for established businesses, growth, expansion or diversification requires finance. This program examines the various sources of finance available to businesses. Barry Morse from the Cardiff Business School, in conjunction with the presenter, takes us through a range of sources of finance including shareholder funds, venture capital, silent partnerships, banks, trade credit and factoring. There is also an additional bonus section on hiring and leasing.
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Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.
In these nine programs, you will learn how to use creativity and innovation to find solutions for challenges within organizations, families, and communities.
Most people appreciate innovations benefits, but few actively pursue it because of a fear of failure. Why? Because people are afraid of change. However, danger and failure can act as a catalyst for innovationspawning adventure, exploration, and fun! Laughter is often the sound of innovation being born.
In Free Radicals of Innovation, you will become more comfortable with risk and learn tools and techniques to create new solutions.
The concept of leadership is changing. Joel Barker's Leadershift: Five Lessons For Leaders in the 21st Century explores these shifts and offers five concepts to improve the performance of any leader.
Using bridge building as a metaphor, Joel Barker teaches us that the 21st century leader will build bridges built of hope, ideas, and opportunities. Bridges that help us move from where we are to where we need to be.
Using inspiring locations and vivid stories, Joel Barker's Leadershift motivates viewers to develop the skills needed to lead their organization in the 21st century.
Tactics of Innovation explores a problem that plagues organizations everywhere: Why smart people reject good ideas.
It is natural and logical for people to resist change, says Joel Barker. New ideas upset the balance and change makes things difficult. Only by developing the ability to present your idea from the users point of view will you be able to achieve success!
Tactics of Innovation and its ten-step strategy will help you remove barriers to change. It is an important message for any organization that wishes not only to discover new ideas, but also to bring them into practice.
All Washed Up is a short program that discusses what it takes to get people to change their behavior, especially when it's hard.
Join 14 year-old Hyrum Grenny as he takes us through the process of figuring out what it takes to get the toughest subjects, kids, to wash their hands! In this six-minute program, viewers will learn about insightful strategies for influencing behavior change, and the importance of hand hygiene.
Why does there seem to be one set of rules for how we behave when were with people and a whole different set for how we act when were on the phone?
When we interact with others on the phone, its easy to lose touch with the basic rules of common courtesy. The truth is, all too often, the telephone becomes an easy excuse for not connecting with people.
Are You With Me? is a refresher of how to use common courtesy on the phone.
Do you have a vision for your organization? More importantly, do you have one for yourself? A vision that gets you excited every morning and keeps you open to possibilities? Celebrate What's Right With The World teaches you what a powerful force having a vision of possibilities can be.
This highly inspirational, training program utilizes stunning photography and powerful dialogue to help viewers approach their lives with celebration, confidence, and grace.
Celebrate! Change Your Lens, Change Your Life with Dewitt Jones reminds us that we have the power ˇX the power to choose how we see the world around us, and the power to choose how we want to live in it.
Shot on the beautiful island of Molokai, Hawaii, this program highlights Dewitt's unique perspective and amazing photography. It is a timeless message that carries well beyond the confines of work into every aspect of our lives.
Pick up any newspaper, watch any news show, or read any business magazine, and the topic of character comes up. Why is character discussed so regularly? And why do experts believe a strong character is vital to the long-term success of every individual and every organization?
Character Is Destiny, hosted by national ethics expert Russell W. Gough, illustrates the importance of doing the right thing every time.
The Comeback discusses an important topic often lost or ignored in organizational settings: grief and loss.
The film is about a man who returns to work following an absence. His co-workers are uncomfortable and unsure how to interact with him, until a young employee from the mailroom takes the time to ask him what happened.
This program also features Understanding Grief, a 30-minute interview with grief expert Paul Johnson, that offers trainers and viewers an in-depth analysis of grief, and offers further insights about coping with loss.
This seven minute program will enable people and organizations to have honest conversations about loss and grief in a safe environment.
Differences is a short program created to help people explore and discuss their own differences through the "voices" of dogs. Thisvideo begins by exploring our differences... and ends by discovering how much we have in common.
Business used to be like the old west. After the pioneers blazed new trails, settlers behind them would call out: "Is it safe yet?" When the pioneers called back: "Yes, its safe now.", the settlers would follow, benefiting from the pioneers risk-taking.
In Paradigm Pioneers, futurist Joel Barker shows that in the 21st century, settlers will be at the highest risk. When the followers call out: "Is it safe out there?", the pioneers will answer: "Sure but there's nothing left for you!"
You don'thave to create your industry's next paradigm shift to be a pioneer. But you can succeed if you know how to spot emerging paradigms and have the intuition, courage, and persistence to bring them into practical application.
Paradigm Pioneers identifies the essential traits of these trail blazers and discusses how you can become one.
Profound change will one day transform the way you do business. The trouble is that new paradigms show up long before they are needed or wanted. Usually, we only recognize them when we are in crisis.
Paradigm Principles takes you from being aware of the power of paradigms to having the tools to harness that power. Joel Barker explains how to determine when the next paradigm is likely to appear and how to find them.
Paradigm Principles will help you on your way to the future.
Business used to be like the old west. After the pioneers blazed new trails, settlers behind them would call out: "Is it safe yet?" When the pioneers called back: "Yes, its safe now.", the settlers would follow, benefiting from the pioneers risk-taking.
In Paradigm Pioneers, futurist Joel Barker shows that in the 21st century, settlers will be at the highest risk. When the followers call out: "Is it safe out there?", the pioneers will answer: "Sure but there's nothing left for you!"
You don'thave to create your industry's next paradigm shift to be a pioneer. But you can succeed if you know how to spot emerging paradigms and have the intuition, courage, and persistence to bring them into practical application.
Paradigm Pioneers identifies the essential traits of these trail blazers and discusses how you can become one.
How did most of a sixth grade class in a neighborhood where few students even finish high school beat the odds and go to college? How do organizations inspire their employees to be more than observers, to actively create their futures?
Vision.
The Power of Vision demonstrates that having a positive vision of the future is the most forceful motivator for change-for success-that companies, schools, communities, nations, and individuals possess.
Unforgettable and moving, The Power of Vision will inspire the people in your organization to think together, dream together, and act together to make a difference.
Having a positive vision of the future is what gives meaning to our present life. Joel Barker, The Power of Vision
Too often we make the mistake of thinking that hiring decisions are based on a good interview or great first impression. However, interviewing and hiring the right new employee for your organization is not just about finding someone, its about getting to know them.
Like forming any good relationship, successful hiring decisions are based on a combination of facts and feelings, analyzing the information youve gathered, and listening to your intuition. Interviewing is a process, not an event.
Do Respect is a short, animated program that encourages employees to act in ways that enhance workplace culture. In just three minutes, this engaging film by Madd-Steiny Productions, will help organizations begin the critical discussion about respect and open-mindedness.
Embracing Change was created to stimulate conversation. Using "person-on-the-street" interviews, you will be introduced to a cast of characters that not only share how we should deal with change, but are required to put their thoughts into action.
Fast paced and funny, this four minute program is applicable to all levels of an organization, and will effectively set the stage for meaningful dialog.
The Encouraging Manager explores what it takes to create an environment where everyone can do their best. This training film also offers practical action steps that every viewer, from the newly promoted supervisor to the seasoned manager, can follow to create a workplace where employees feel empowered, informed, and invaluable. By the programs conclusion, your participants will understand the far-reaching impact their encouraging actions can have on others.
If you desire a community of creative, enthusiastic individuals working together and excelling individually, The Encouraging Manager will help your organization get there.
Everyday Creativity teaches a surprising truth about creativity that its not a magical, mysterious occurrence, but a ready tool that enables you to look at the ordinary and see the extraordinary. Hosted by photojournalist Dewitt Jones, this best selling training program shares Dewitt's inspirational stories, memorable locations, and stunning examples of his work.
You'll feel inspired and encouraged to apply his simple, yet powerful life techniques to your everyday challenges. Viewers will learn that creativity is not about being artistic, but about having the right attitude!
Everyday Creativity teaches a surprising truth about creativity that its not a magical, mysterious occurrence, but a ready tool that enables you to look at the ordinary and see the extraordinary. Hosted by photojournalist Dewitt Jones, this best selling training program shares Dewitt's inspirational stories, memorable locations, and stunning examples of his work.
You'll feel inspired and encouraged to apply his simple, yet powerful life techniques to your everyday challenges. Viewers will learn that creativity is not about being artistic, but about having the right attitude!
How can you find a way to love what you do? Every day?
Join Dewitt Jones, National Geographic photographer and author of three best selling training programs, in For The Love of It as he shares with audiences the importance of beginning each day with a full cup.
In this program, Dewitt discusses how we all have the ability to love what we do through honoring our passion, making a contribution to those around us, and expressing gratitude.
When you work for the love of it, you will serve as an inspiration to yourself and to those around you.
"You can't wait for it to come to you. You just have to fall in love with what you're doing, right now."
Well, if you work for the Saint Paul Saints, that is! Fun Is Good is the new, inspirational training program that features the Saint Paul Saints, an exceptionally unique and successful minor league baseball team. Yet, Fun Is Good is much more than baseball. Its about understanding how having a positive attitude and finding passion can help us overcome challenges and make our work environments more productive, more fulfilling, and more fun. Fun Is Good reminds us to show others how much we care and that laughter is the most serious business of all!
And even better: this program is two in one! Fun Is Good and Fun Is Good:The Extended Version. This provides you with limitless training possibilities and learning opportunities.
Simple Truths For Life's Complexities by Eileen McDargh
We live in a non-stop world where the demands of a hectic life force us to move faster and faster.?Join author Eileen McDargh in Gifts from the Mountai, where she discusses six fundamental truths to help us deal with life's complexities.
We all climb some kind of mountain every day. By slowing down and considering our surroundings, we can better appreciate the journey, and lead more productive, positive, and purposeful lives.
Joel Barker has always believed the future is something you create, not something that happens to you. In this bold, new program, Innovation at the Verge, Barker teaches how to create your own future by finding your next innovation. Through stories and examples, you will learn how to combine your ideas with the ideas of others as you meet at the Verge.
Great customer service professionals make a choice. Everyday, with every customer, on every call, they choose to do all they can to make their customers experience as positive as it can be. In other words, they know how to care.
From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, Its Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.
Join best-selling author Dewitt Jones in Juice, his new, short film that tells the story of his chance encounter with a five-year old boy and the life-long lesson gained from that experience. This beautiful and sincere program encourages viewers to find their passion, their joy ˇXtheir juiceˇX in all that they do.
Juice Reminds Us:
Inspiration can come from anywhere, and often comes from the most unexpected places.
In Life and Work: A Managers Search for Meaning, James Autry explores with breathtaking insight and sensitivity the emotional and spiritual issues involved in managing a work force.
In a pressurized atmosphere of downsizing, restructuring, and intense competition, management must be viewed as an act of faith - and every job should reinforce an employees sense of work and dignity. With courageous candor, Life and Work addresses the most troublesome challenges that arise in both work and life. It offers invaluable guidance toward the successful integration of who we are and how we live with what we do.
During his twenty-eight years as a business leader, James Autry learned and practiced the art of caring leadership on a day to day, person to person basis. In Love and Profit, he shares his insights and offers an inspiring model to live by.
Love and Profit combines Autrys homespun storytelling with his thought provoking business poetry. You will find honesty, pain, and passion as he helps you understand what it means to really care about the people you serve. Love and Profit shows the value of creating a caring environment where individuals are given the opportunity to thrive.
In More Than One Right Answer, best selling author Dewitt Jones reminds us that it's usually easy to find one right answer. The challenge; however, lies in finding new answers and angles. It is amazing what we can discover when we look for multiple right answers to our problems and challenges.
In true Dewitt Jones fashion, this beautiful short film is perfect for any organization looking to open people's minds to new ideas and ways of thinking.
Organizations need to innovate and change in order to survive. So why are so many people afraid of it? How do you help people open themselves up to change? Joel Barker's monumental training video, The New Business of Paradigms, explains how the rules we live by can limit our ability to innovate and be creative. In example after example, Joel demonstrates how thinking differently is necessary for us to grow as organizations and as individuals.
The New Business of Paradigms is sold as two videos in one! The Classic Edition is a remake of the best-selling original. The 21st Century Edition has all new stories and examples to illustrate recent paradigm shifts.
The New Business of Paradigms encourages viewers to take risks and recognize the benefits of finding new answers to old questions.
For over 20 years, Joel Barker has helped organizations around the world understand, identify, and anticipate change. In this video retreat, he goes beyond the basics to offer you a comprehensive learning tool.
The Paradigm Mastery Series is a five-video program designed to help you explore the many ways paradigms impact your decisions. It will also provide you with the hands-on skills needed to create an environment open to change.
For over 20 years, Joel Barker has helped organizations around the world understand, identify, and anticipate change. In this video retreat, he goes beyond the basics to offer you a comprehensive learning tool.
The Paradigm Mastery Series is a five-video program designed to help you explore the many ways paradigms impact your decisions. It will also provide you with the hands-on skills needed to create an environment open to change.
For over 20 years, Joel Barker has helped organizations around the world understand, identify, and anticipate change. In this video retreat, he goes beyond the basics to offer you a comprehensive learning tool.
The Paradigm Mastery Series is a five-video program designed to help you explore the many ways paradigms impact your decisions. It will also provide you with the hands-on skills needed to create an environment open to change.
For over 20 years, Joel Barker has helped organizations around the world understand, identify, and anticipate change. In this video retreat, he goes beyond the basics to offer you a comprehensive learning tool.
The Paradigm Mastery Series is a five-video program designed to help you explore the many ways paradigms impact your decisions. It will also provide you with the hands-on skills needed to create an environment open to change.
For over 20 years, Joel Barker has helped organizations around the world understand, identify, and anticipate change. In this video retreat, he goes beyond the basics to offer you a comprehensive learning tool.
The Paradigm Mastery Series is a five-video program designed to help you explore the many ways paradigms impact your decisions. It will also provide you with the hands-on skills needed to create an environment open to change.
Sales Is Not a Dirty Word is an innovative training program that helps people understand the basics of consultative selling. Using humorous examples, Sales Is Not a Dirty Word teaches practical sales techniques that can be applied to every client transaction. The film discusses insights into a different approach to selling; one based on service and knowledge, rather than an ability to push products.
Whether participants are in customer service, new to sales, or seasoned pros, Sales Is Not a Dirty Word will help your employees sell with their customers best interests at heart.
Everyone deserves a second chance. A real, life-changing event that's so much more than back to business as usual. Based on the second chance choice Robert Frost made before his first poem, The Road Not Taken, was finally published, this film provides trainers and presenters with a tool to inspire people to take risks and move forward.
Seeing Red Cars, encourages audiences to focus on what they DO want instead of focusing on what they don't! By having a positive attitude and taking action, viewers will be motivated to move in the right direction for themselves and for their organization.
Hosted by Laura Goodrich, trainer and consultant, this unique and engaging program helps audiences make better decisions, combat negativity, and create a positive environment.
Shifting Years, discusses how multiple generations working together should be leveraged as a source of great potential ˇV instead of a cause for tension. By finding a common ground, respecting differences, and letting go of assumptions, great things can happen!
Hosted by Seeing Red Cars author, Laura Goodrich, Shifting Years aims to generate discussions and open-mindedness between all age groups. This program reminds us that it's how we choose to work together that determines our success.
How do you connect with a group of people when faced with an almost impossible task? Perhaps together you put in the extra effort to get the new product out. You pull together, set aside ego and title, roll up your sleeves, and get the job done. It feels great. Wouldnt it be wonderful to connect like that everyday?
Its easier said than done. In The Spirit at Work, James Autry offers a perspective that can help. He contends that connecting at work depends on five ways of being. These principles allow us to nurture our own spirits at work.
How To Use The Program
The Star Thrower Story is a versatile short film that can be used in any environment and is applicable to a wide audience.
Meeting Opener
Trainers can begin any meeting or conference with The Star Thrower Story. It encourages participants to think about their actions and how they can affect the rest of their organization. The positive message and powerful imagery will motivate viewers and prepare them for what is to come.
Meeting Closer
Trainers can also conclude any session with The Star Thrower Story. The powerful message of participating in the world around us and making a difference serves as a call to action. Viewers will reflect on the message from the program and incorporate it with what they learned from the meeting.
Training Session
The Star Thrower Story can also be used as its own brief (half-hour) training session.
Taking C.A.R.E. of Business can be used for your front line customer service staff. From greeting customers and gracefully managing several at once, to handling dissatisfied customers and keeping a fresh outlook at all times, Taking C.A.R.E. of Business emphasizes personal accountability as it teaches your employees to actively improve their customer service skills.
The Truth Series is comprised of four complete training topics presented in a highly entertaining manner. The films quickly address important aspects of business professionalism. Each program is less than five minutes long and the training session can be taught in 30 minutes.
The Truth About E-mail: Tens of millions of people use e-mail every day. While e-mail allows us to communicate with a simple keystroke, it can also cause problems. This film helps people use e-mail in a productive, efficient manner.
The Truth About Business Casual: Many organizations have implemented some form of business casual dress policy. While this gives employees more freedom, it also gives rise to concern. Learn how to prevent problems.
The Truth About The Internet: About two-thirds of companies currently monitor their employees Internet use. Their concern is well founded. Most employees use the Internet at work for legitimate reasons. However, improper use can cause trouble for themselves and their organization.
The Truth About Customer Service: Providing excellent customer service is more than compensating after the fact for poor service. When provided with great customer service, customers are more likely to be satisfied and remain loyal.
Turn 'Em On, Turn 'Em Loose! explores how to create a culture that results in turned-on, energized team members and phenomenal growth.
Tastefully Simple, based in Alexandria, Minnesota, has three core principles: Be Abundant, Make Magic, and Be Real. These principles are designed to define expectations and influence team members' attitudes and behavior.
This new program illustrates how an organization that focuses on having the best product and team members who celebrate teamwork, passion and respect can have a successful workplace.
Complete with a full set of support materials, the insights and ideas shared in Turn 'Em On, Turn 'Em Loose! will help your organization create and implement a culture that encourages team members to be abundant, make magic and be real.
The Vision of Teams tells a compelling, true story that illustrates how a team with a shared vision can accomplish the extraordinary.
Hosted by polar explorer Ann Bancroft, The Vision of Teams presents the amazing journey of the first womens team to ski across Antarctica to the South Pole. It demonstrates how individuals can learn to work together as effective, goal-oriented, powerful teams.
While the American Womens Expedition had a unique task, the lessons they learned are universal. Your team members will better understand how to become a strong team committed to one another and to their goals. The Vision of Teams will inspire, challenge, and energize your team members to develop a focused camaraderie and reach beyond their goals.
We Are The Ones is inspirational short program that encourages us to look to ourselves for leadership and positive change. Taken from A Message from The Elders, Hopi Nation, Oraibi, Arizona, We Are The Ones will help any organization come a step closer to recognizing and achieving their goals.
In Wealth, Innovation and Diversity, Joel Barker discusses the connection between diversity and innovation and between innovation and wealth. By understanding this connection, you will be more likely to experience long lasting success by encouraging your employees differences as an essential part of your organization.
Hosted by best-selling author, Joel Barker, Wealth, Innovation and Diversity contends that your organization will experience long-lasting success only when you hire, promote, and encourage people different from yourself.
Immediately applicable to a wide range of organizational challenges, Wealth, Innovation and Diversity is a broad based, foundational program for many of your training needs.
What Do You See? By Amanda Waring is a 7-minute film that illustrates the need for more compassion and care in the treatment of older people.
The program highlights the importance of seeing every patient as an individual, interacting with them, and treating them with compassion. It also discusses the importance of emotional care in alignment with medical care.
What Do You See? Follows a day in the life of an elderly stoke victim, played by noted actress Virginia McKenna, who makes a silent but heartfelt plea for her caregivers to notice her.
This influential and moving program is critical for every healthcare organization that works with the elderly.
The Second City is well known for their improv comedy, their TV shows, and their scores of famous alumni. But what do you and The Second City have in common? Both of you improvise every day!
Second City Communications has facilitated successful business training for over 45 years. Their training program, Working Without A Script, teaches how the basics of improvisation will help your organization communicate better, build stronger teams, and create a positive work environment. Just like an improv troupe, organizations need to know how to work together when the plan doesn't go as planned.
Hosted by Keegan-Michael Key, TV personality and Second City alum, along with a talented ensemble cast, Working Without A Script emphasizes that good communication starts with a "yes, and" philosophy. "Yes, and" means embracing and building upon new ideas. It fosters open mindedness and empowers people to think on their feet and take risks.
When an organization commits to the "yes, and" philosophy, good things will happen!
It's no secret that we live in a world full of negativity. Negativity surrounds us ˇXin our workplaces, in our communities, even in our families. But sometimes? it's our own negativity that stands between us and success.
Understanding the sources of negativity; both our own and others', is essential for people to work together effectively. Yes Lives in the Land of NO will guide participants through their own journeys in the land of NO. This animated program will help viewers deal with negativity faster, more effectively, and with a lot less discouragement and despair.
To get to the highest point on Earth, it takes a lot more than strength and skill.
It takes honesty, trust, passion, and perspective.
Join Jamie Clarke, Canadian mountaineer, adventurer, and three time Mount Everest explorer, in Your Summit Awaits as he shares from the heart his incredible experiences on the mountain. Although your goal may not be getting to the top of Mount Everest, Jamie's messages about making your dreams your goal, following your passion, finding success in failure, and showing gratitude, are universal and apply to all organizations and audiences.
Your Summit Awaits is a fundamental development program that will inspire audiences to view their challenges and dreams with courage and determination.