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Business and Management

Business Change


The rise and rise of Amazon.com is the classic case study in disruptive innovation.

  • Disruptive Innovation
  • On-line retailing
  • Business cultures
  • Amazon.com

  • The rise and rise of Amazon.com since start-up in 1994 is the classic case study in disruptive innovation. First an on-line retailer, broadening into a platform for other sellers, Amazon has been guided by the restless spirit of its founder Jeff Bezos. Bezos thinks long term - he expects his people to challenge, to constantly embrace change. Amazon is at the cutting edge of technology - but it's also based on old-fashioned values: a wide range at a keen price - and good service. The key, says Bezos, is focus on customers, not competitors.

    Disruptive Innovation. Amazon.com fits into the mould of classic 'disruptions': cases where new products or business models revolutionised the market - leaving old businesses in ruins. We give examples (Model T Ford, Kodak, Nokia, CD players).

    Internal Culture. To achieve such success Amazon needs the internal structure and culture to support that - that means empowering teams to get quick results. For Amazon, the enemy is bureaucracy, not the competition.

    Also covered: how a change project is organised, the importance of leadership and follow-up.

    Too Challenging? But Amazon has its critics - who point to the zero-hours contracts of its warehouse staff, and the pressure it puts on its managers: an experiment in so-called 'purposeful Darwinism'.

    DVD / 2018 / 28 minutes

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    The history of change in the car industry is a mirror to the history of capitalism itself.

  • Globalisation
  • Doing Business in China
  • Supply chains
  • The Global Car Industry

  • PART 1 Introduction

    Globalisation in the car industry is nothing new. By 1928, General Motors and Ford were making vehicles in 24 countries. The 50s and 60s were the golden age of US and European car makers - but that was challenged by the arrival of the Japanese in the 60s and 70s. Over the decades the car industry has been constantly forced to change in order to survive. We trace these upheavals, how business responded, and who suffered. We explain the modern global car industry, which sees many makers sharing parts and suppliers, with manufacturing going on all over the world via multi-tier supply chains. Above all the emergence of new markets and new competition in India and China means that western car makers need to adapt to local needs in local markets.

    PART 2 PSA Case Study

    By 2014 PSA, owners of the Peugeot and Citroen brands, was in deep financial trouble. It had failed to keep up with the demands of the global market. Its costs were too high, it lacked brand identity, with too many models.

    2016: new CEO Carlos Tavares launched recovery plan called Back In Race, followed by a company-wide change project called Push To Pass. The change plan was to revolutionise every aspect of the business. The key: better focus on customer needs and a move from 'car maker' to 'provider of mobility services'.

    China The Key: but if PSA is to succeed, it has to succeed in China, the world's fastest growing car market. Here, PSA has a partnership with the Chinese government owned Dongfeng Motors. We go into one of their giant plants in Wuhan to see how the co-operation works. There's no doubt that the Chinese know what they want out of the partnership, and they know how to get it.

    DVD / 2018 / 28 minutes

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    It's change or die in the modern business world. But do you manage change?

  • Resistance to change (Kotter, Schlesinger et al)
  • Drivers of change
  • Change Projects: Why they fail, why they succeed.

  • PART 1 Introduction (21 mins)

    Change in business is nothing new - it's the pace of change. The digital revolution has destroyed old businesses and created vast new empires. To survive, organisations must be quick to adapt - but people, generally, don't like change. How can change be best managed?

    Drivers Of Change Change these might be threats or opportunities, they may come from inside or outside the organisation, they may involve a merger or restructuring - often it will require a cultural change.

    Change Projects may be limited to one department or bold, company-wide initiatives - either way they will involve a change project. But the stats are not good: over 70% of change projects fail. Following the guidelines of Kotter and Schlesinger we look at why change projects fail - and how to overcome resistance. We hear other expert voices.

    Also covered: how a change project is organised, the importance of leadership and follow-up.

    PART 2 Change Management Case Studies (14 mins)

    Note: the two case studies below repeat some material from the TV Choice films Change And Disruption: An Amazon.com Case Study and Global Change Strategies: The Car Industry.

    Amazon.com: Amazon has been called the world's most disruptive company. It's put a bomb under conventional retailing, publishing and cloud storage services. But to achieve such amazing external success, Amazon needs the internal culture of constant challenging, constant change. How do they do it?

    PSA: By 2014, PSA, owners of the Peugeot and Citroen brands, was in deep financial trouble: we outline new CEO Carlos Tavares' plan to transform the business. Will he succeed?

    DVD / 2018 / 36 minutes

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    Creative ideas for championing social change in your business from Sadhana Smiles

  • Social change strategies
  • A champion drives the vision
  • Link strategy to outcomes
  • Engagement at all levels
  • Expectations & balanced scorecard
  • Practical steps to succeed
  • Branding the campaign
  • Evaluate and improve

  • DVD / 2015 / 14 minutes

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    By Chris Bingham

    Leading Innovation and Change explains how individuals in the health/fitness club industry can become more successful in their professional careers. In that regard, the DVD discusses how individuals can enhance their ability to generate innovation and change in their organization. The DVD also details how an individual can become a more powerful change agent, as well as take advantage of opportunities for growth and profitability. In addition, the DVD presents a useful framework for innovation and a series of concepts and tools that can immediately be applied in the workplace.

    Among the topics covered:
  • Innovation: the process insight
  • Networking
  • Summary
  • Innovation: the process problem
  • Observing
  • Innovation: the process solution
  • Create, measure, learn
  • Key innovations shaping how we exercise

  • DVD / 2015 / 49 minutes

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    By Stephen Tharrett & Mark Williamson

    Leading Organizational Change in a Disruptive Business Climate explains how health/ fitness clubs can establish an urgency and priority for constantly transforming and changing their organizations, as the business climate continues to evolve. In that regard, the DVD details how clubs can bring forth the challenges and opportunities inherent in change. The DVD also outlines the steps that staff members need to address when leading change. In addition, the DVD looks at the cycle of change from both a leadership and an employee's perspective. Finally, the DVD discusses how to foster a mantra for change in each leader.

    Among the topics covered:
  • Forces driving organizational change
  • Barriers to organizational change
  • The challenge of organizational change
  • Kotter's model of organizational change
  • Get the vision right
  • Communicate for buy-in
  • Empower action
  • Don't let up

  • DVD / 2015 / 58 minutes

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    By Art Wannlund

    To many individuals, the idea of change is exciting, and yet, its implementation is so difficult. Managing Change in Your Organization points out that change, no matter how small or how large, follows a well-worn path. The DVD is designed to enable staff to better understand the dynamics of change so that they are better prepared to manage change effectively and efficiently - whether it's modifying a camp program or modifying the operation of the entire camp.

    Among the topics covered:
  • Introduction to change
  • Forming
  • Storming
  • Norming
  • Performing
  • Adopters
  • Forces
  • How these people and forces play out

  • DVD / 2013 / 63 minutes

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    With Brad Smith

  • Why leadership is the questions you ask, not the answers you give.
  • A continuous improvement strategy for a rapidly changing world.
  • How to inspire action by organizing for failure.

  • When Brad Smith took over as CEO, Intuit founder Scott Cook advised him to "Question everything." Using this as his mantra, Smith set out to create innovative business structures that built on Intuit's strengths and retained market dominance in spite of an explosion in social media, unforeseen technology shifts, and radical changes in consumer expectations. In this highly informative presentation, Smith shares secrets that have led to revolutionary new products, sky-high productivity, and a ranking on Fortune's 100 Best Companies to Work For.

    Smith describes how to articulate a vision so simple and clear that teams are aligned and motivated without the leader having to do anything but get out of the way. He details specific techniques for building a culture where innovation thrives and the next best thing could come from anywhere in the company. And he explains how Intuit selects the right people, projects and metrics for prospering in the present while at the same time preparing for an unknown future.

    DVD / 2012 / 49 minutes

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    Everyone is resisting the changes and Marcus tries to help:

  • Don't stay angry INSTEAD: Limit the venting
  • Don't rehash disadvantages INSTEAD: Consider advantages
  • Don't be inflexible INSTEAD: Explore options
  • Don't resist change INSTEAD: Enjoy moving forward

  • DVD (Closed Captioned) / 2011 / 5 minutes

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    With John Kotter

    John Kotter Guides You through the Eight Steps For Successfully Leading Change

    Change can be difficult for any manager or leader. How do you initiate a change effort? How do make it work? What are the pitfalls? How can you succeed?

    These are some of the questions that John has addressed in this new video workbook designed for use by any manager, team leader, or senior leader who is embarking on a change effort.

    DVD (Closed Captioned) / 2010 / 38 minutes

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    With Sam Glenn

    Let's face it, change is happening all around us and we all know that change can be very difficult for people to navigate. So how do you and your team manage change? How can you cope?

    When Sam Glenn speaks about change, he uses the analogy of being on a small sailboat in the middle of a storm. Change is tossing us around and we need to adjust our sails to stay afloat.

    As Sam tells us in this video, we can adjust our sail and get out of the storm. We can overcome change! Sam uses funny anecdotal stories and a simple formula to help you and your associates deal with change.

    As you watch the program, you'll develop tools for overcoming changes, challenges, the unexpected, and negative people. Sam introduces his essential navigational tools to help your organization make it through the storm of change. You'll learn how to move forward when change happens and avoid getting trapped by negativity.

  • Don't Panic!
  • It's OK To Complain, BUT...
  • Stay Positive

  • DVD (Closed Captioned) / 2009 / 22 minutes

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    By Ann Livermore, Safra Catz

    Program Highlights
  • Key steps common to companies who have succeeded in rapid transformation.
  • What is the role of the leader, and how does an organization get started?
  • Why is speed important, even if an organization is doing well?

  • Most companies that attempt fundamental transformation fail. From a ten-year study of over 500 firms, Professor Tabrizi found the successful ones share common practices: from creating an initial sense of urgency and top-down alignment, to building cross-functional teams with the stamina to "reassemble a flying plane," to committing to ruthless operational execution and dramatic cultural change.

    Hewlett-Packard and Oracle had unique transformation goals yet shared common practices. H-P's top management set goals, timetables, and performance expectations for a multi-pronged overhaul of its operating model, capital structure, R&D investment, and IT infrastructure. Oracle's transformation from an amalgam of seventy "little companies" to an integrated, cost-efficient structure was launched with a top-down sense of urgency, coupled with changes in performance incentives to get employees on board.

    DVD / 2008 / 62 minutes

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    With Dr. Nate Booth

    How to Create Positive Results in Turbulent Times

    Change management skills are critical for organizations and individuals alike, as change has become the standard in today's society. Whether it's upsizing, downsizing, changing vendors, upgrading computer systems, moving to a new location, starting in a new position, or any other deviation from the norm, there are change management tools to help facilitate the change process. In this fast-paced change management seminar you'll learn the skills, strategies, and belief systems necessary to take charge of change in your business, and in your personal life. You'll discover how to anticipate, react to, or create change in any situation. And you will experience a proven formula for processing any given change that your team or family may be going through. Plus, you'll learn about other change management techniques that affect outcomes including focus, physiology and maintaining a high level of energy. Tremendous opportunities await those who know how to harness this whirlwind of change, and use it to their advantage.

    DVD / 2008 / 60 minutes

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    With The Stapler Guy

    How well does your organization accept change? While many people and organizations resist change, the most successful companies embrace it. So how do you introduce change? Try using our new program, Change Can Be Good starring The Stapler Guy.

    In this meeting program, you will meet the "The Stapler Guy" who despite his nightmare about the introduction of a new stapler learns that change can be good! But you may have to give it a try first!

    If you're looking for a humorous meeting opener that will help people within your organizations introduce a new policy, plan, team or equipment check out the Stapler Guy.

    We know this program will make you laugh. It will also help alleviate the stress that often accompanies change.

    DVD / 2007 / 3 minutes

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    By Carol Kinsey Goman, PhD

    Program Highlights
  • The 5 biggest mistakes leaders make when managing change.
  • What it takes to go from "surviving change" to "thriving on change."
  • How change really gets communicated through an organization.

  • Change is no longer an event... Change is business as usual. Customers are demanding "better, faster, cheaper"; competition is fierce; and a turbulent economy and technological advances increase the pressure to "do more with less." Success today is dependent on keeping your work force resilient, positive, and engaged while this rapid (and accelerating) change constantly turns your organization upside down. Yet, employees are increasingly skeptical about committing to business strategies that are constantly being redefined.

    So how do you successfully implement a change initiative, and keep your organization flexible and adaptive? Dr. Goman presents specific methods for communicating to employees both the WIIFM benefits of your plan and the negative consequences for the viability of your team if they don't get on board. She explains why, as a leader, your actions in the hallways are more important than what you say in the meetings, and how symbols can inspire commitment - or totally sabotage any progress toward your goal.

    Carol Kinsey Goman has worked with over 90 organizations in 19 countries, including Consolidated Edison, PepsiCo, Hewlett-Packard, Texas Instruments and the American Institute of Banking. She is the author of nine books, including "This Isn't the Company I Joined - How to Lead in a Business Turned Upside Down."

    DVD / 2007 / 51 minutes

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    Featuring: Hard Rock International

    Hard Rock International is a global company that has flourished for more than 30 years in the "rough and tumble" world of the hospitality business. The number of locations has grown to over 120 locations in 43 countries, including cafes, hotels, and casinos. What began as a single cafe in London, a concept that no one believed in - great American food in London - has grown to a worldwide brand.

    DVD / 2007 / (Grades 9-12, College, Adult) / Approx. 7 minutes

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    With John P. Kotter

    Are you facing change in your industry? Do some of the members of your team resist change? How can your organization deal with the increasing pace of change?

    In this award-winning video, bestselling business author and Harvard Business School Professor John Kotter will help you understand change - and succeed in a changing world. Professor Kotter has studied and helped thousands of individuals and organizations understand and implement change. Now in this "Succeeding In A Changing World," he explains how you can accelerate the process in your organization.

    By using examples of specific organizations, he will explain why it is critical to be open to change. He will show you how change efforts can be effective. Finally, he will outline his eight-step plan of action for leaping boldly forward in a turbulent world:

    1. Increase Urgency
    2. Build the Guiding Team
    3. Get the Vision Right
    4. Communicate for Buy-In
    5. Empower Action
    6. Create Short-Term Wins
    7. Don't Let Up
    8. Make Change Stick

    Through compelling real-life stories, you will learn how companies like Rockwell Collins, Berkshire Hathaway, and Southwest Airlines have been able to change and succeed. You will also hear how other organizations (Polaroid, and the US Labor Movement) have failed to meet the challenges of change.

  • Understand how change is affecting us and why we need to embrace it
  • Learn how several organizations implemented change and succeeded
  • Develop an eight-step process with concrete strategies to help your organization become excited about change

  • DVD (Closed Captioned) / 2007 / 24 minutes

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    Featuring: Edward Lawler; Christopher Worley

    Program Highlights
  • The myth that humans automatically and universally resist change.
  • Why 60-80% of large scale change efforts fail.
  • Avoiding the "Execution Trap" and the "In Search of Excellence Trap."

  • Organizations are built for stability, not for change. But in today's highly competitive business environment, organizations must be ready to change - and change frequently. They need to replace long-term planning with a succession of short-term advantages. They must increase their "surface area" with the outside world; drive leadership to lower levels in the company; and reward decision makers for change management as well as results.

    Lawler and Worley discuss methods for creating strategies, structures, communication processes, and human resource management practices that are designed to facilitate an organization's ability to change.

    Edward Lawler is Distinguished Professor of Business at the Marshall School of Business, University of Southern California, where he is also the founder and director of the Center for Effective Organizations. He is the author of "Treat People Right!" and a leading consultant to major corporations.

    Christopher Worley is a research scientist at the Center for Effective Organizations, University of Southern California. Previously, he was the director of the Master of Science in Organizational Development program at Pepperdine University. He is the author of "Integrated Strategic Change."

    DVD / 2006 / 54 minutes

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    Featuring: Roberta Katz

    Program Highlights
  • How to counter the confusion, delay, resistance and inefficiency that typically thwart progress.
  • The iterative process of getting everyone to hop on the same change train (even if at different times).
  • The importance of addressing the "What's in it for me?" question.

  • Strategic planning is the process of creating a wave of change while gaining commitment from your employees and other stakeholders necessary to make it happen. Yet, change inevitably engenders resistance. Even the best strategic plans can fail if this resistance is not met and overcome. Dr. Katz explains six principles for effective implementation: leadership, a clear vision or goal, a comprehensive perspective, a process for adverse opinions, persistence, and flexibility. She then provides examples of each of these components, and discusses current efforts within Stanford University that provide a model for successful change.

    Roberta Katz has served as senior vice president and general counsel of Netscape Communications Corp. She earned a PhD from Columbia University and is a graduate of the University of Washington School of Law. Dr. Katz is the author of "Justice Matters: Rescuing the Legal System for the 21st Century."

    DVD / 2006 / 47 minutes

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    With Tom Peters

    Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES! In this entertaining and revealing case study, Tom Peters shows you how Turner Network Television was able to meet a huge competitive challenge. TNT had to change from a general entertainment network to a desired cable destination. They needed to give viewers a reason to tune in to the network instead of the hundreds of other cable channels. Their solution was an entirely new focus and direction for the network - starting with the "We Know DramaP TMP" brand. Employees had to learn how to overcome concerns about the new brand, believe in it, and sell it to the external customers - the cable viewers.

    The TNT story will show you how to develop programs that allow co-workers and employees to understand change and to embrace it. More importantly, you will see how TNT used contests, reward ceremonies, and other programs to make the change an integral part of their culture. You will learn how to make organizational change fun!

  • Accept Change
  • Remember that Actions Have Meaning
  • Change the Culture
  • Involve Everyone

  • DVD (Closed Captioned) / 2005 / 14 minutes

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    With Garth Saloner

  • The new mantra of Stanford's Business School - change lives, change organizations, and change the world.
  • How do we create jobs and career paths that motivate and harness the skills of today's top graduates?
  • What are the secrets of the companies that are disproportionately picking up talent?

  • Business schools have always been strong on analytical thinking - what is going on in the business environment, what's happening to your competitors, what your strengths and weaknesses are. But solutions to the difficult challenges we face today require developing additional skills, including the mindset and leadership of a change agent. You need skills such as creativity and brainstorming so you can come up with ideas other people haven't had. And since even a great solution goes nowhere without successful implementation, you need to shine in interpersonal dynamics. Change only happens in and through other people.

    Dean Saloner describes the soft skills that are really the hard skills: communicating, motivating others, teamwork and conflict resolution. Among all these, self-awareness is key. You cannot be the person who lays out a vision that people will want to follow if you are not self-aware. Since half of all change initiatives are likely to fail, self-awareness allows you to recognize those that are not working so you can quickly and publicly kill them. If you don't, these bad initiatives will sap the energy and drive of everyone in the organization. You owe it to the good ideas - and the success of your organization - not to drain resources away to what is not working.

    DVD / 57 minutes

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    By Richard Mulvey

    Change is one of the most fundamental influences of modern business. You either adapt or die! In this work Richard explores the pitfalls and provides some solutions that will help your team keep up, and adjust to their ever-changing circumstances.

  • Uncover the principles of leading people through Change
  • Change is always opportunity, learn how to benefit from it
  • Discover how different people manage change differently
  • Learn about the Seven Predictable Dynamics of Change

  • Change is the single most important driving factor in business today. No longer can we do the same things in the same way and expect to stay in business. The rules that applied last year are different this year and will be different next. However, people don't like change. Doing the same things in the same way is comfortable. Facing change is like switching the light off in a room and stumbling around in the dark. It hurts! In this work Richard is going to switch the light back on again. There are seven predictable dynamics in change. If you know what is going to happen to your people it is much easier to manage them through the change that we all face. Some of us are Change Winners and others Change Casualties. This work will help you become a Change Winner.

    DVD / 60 minutes

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    With Itamar Simonson

  • How consumer choices have become more rational - and more difficult to influence.
  • Relative thinking and its diminished impact on purchasing behavior.
  • Why the Internet has turned marketing theories upside down.

  • The explosion of information made available by the Internet has caused a radical shift in consumer purchasing behavior, due largely to a migration from relative to absolute decision making (judging an item on its own merits rather than compared to other products) and the influence of social media (judging on popularity and user reviews). These factors have increasingly undermined the effectiveness of traditional marketing campaigns and marginalized the ability of marketers to influence and predict buyer choices.

    Targeting, positioning, and top-of-mind approaches have all lost value. Brands are less effective in influencing perceptions of quality and consumer loyalty is less reliable as a purchase driver. This environment lowers the barrier of entry for lesser-known brands - as long as they have a good product - but also opens the door for established brands to diversify into seemingly unrelated categories. To be successful, you need to reevaluate the role of marketing and question your previous assumptions, track social media chatter and manage your reputation, and capitalize on web-based metrics that give you real-time feedback on what works and what doesn't in today's two-way communications with customers.

    DVD / 64 minutes

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    Juxtaposing real-life scenarios with breathtaking surfing views of the ocean, this visually exciting DVD acts like an expert coach to help participants achieve balance in the face of change. It demonstrates the advantages of shifting from a "Security and Control Mindset" to a "Learning and Discovery Mindset" so that viewers will see problems as opportunities for expanding their potential.

    DVD / 18 minutes

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    With Dr. Gary Bradt

    How to Uncover Hidden Opportunities and Create a Legacy

    Change is a constant force that can positively or negatively affect your circumstances. It all depends on how you process, think about and position change, and it usually starts with getting comfortable being uncomfortable. In this inspiring program, you'll discover practical tools and ideas for harnessing change and using it to your advantage. You'll learn how to uncover opportunities, gain the support of those around you, shape change towards more positive outcomes, and feel more confident about your future. You'll also be motivated to get rid of the energy drainers in your life, re-ignite your passion, and truly create a golden legacy. Discover how good change can be when your harness it with the right tools.

    DVD / 98 minutes

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