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Content

Communication Skills


Communication Skills



COMMUNICATION SKILLS THAT WORK

With Marilyn Sherman

How to Resolve Conflict and Increase Cooperation

Are you uncomfortable when you have to confront someone? Do you cringe at conflict? Would you like to create more harmony and cooperation? In this seminar, you'll not only learn tools to communicate more effectively, you'll gain the confidence to stand up to bullies, and speak your truth with grace. No longer will you have to run away from conflict or confrontation. With these powerful and practical ideas, you'll know exactly what to say, how to say it and when to say it. Whether you're a manager, supervisor, or just someone who needs help in dealing with difficult people, these skills can reduce unnecessary conflict, increase cooperation, boost your confidence, and help you to create more harmonious relationships in every area of your life.


DVD / 55 minutes

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TACTICAL COMMUNICATION

With Dan O'Connor

Rock-Solid Strategies for Knowing What to Say in Any Situation

The quality of your communication skills ultimately determines the quality of your life. Whether you are communicating one-on-one or with a group, the ability to know exactly what to say, and when to say it can be invaluable! In this practical seminar, loaded with easy-to-use techniques, you'll gain the know-how to respond and communicate tactfully in any situation. Armed with this toolbox full of skills, you'll close more deals, communicate more persuasively, and successfully navigate critical conversations from the start. Whether you need influential power phrases or a more effective lead-in line, this program covers the most important components of communication forsaking your personal and professional relationships to the next level.


DVD / 90 minutes

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WORKSITE COMMUNICATION SKILLS

This program comprises basic communication skills as they are applied within industrial or commercial trade settings such as construction sites, engineering or fabrication workshops and manufacturing enterprises. We explore why clear communication is critical in ensuring that the working environment poses minimal or no risk to workers, and work tasks are completed correctly and quality is maintained. Workers can come from a wide range of cultural and linguistic backgrounds. It is vital that communication in all its forms is appropriate and inclusive for all. Communication with CALD workers is examined as well as using the phone and face-to-face verbal communication.

Units Of Competency:
BSBCMM101A - Apply basic communication skills
CPCPCM2039A - Carry out interactive workplace communication.


DVD (With English Subtitles, CD-ROM) / 2014 / (Senior Secondary to Professional) / 19 minutes

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REMARKABLE COMMUNICATION SKILLS

With Pamela Jett

Effective Tools for Managing Difficult People and Situations

When a difficult person or situation arises, many of us don't know what to say, or how to handle it. We allow ourselves to react rather than respond effectively. From now on, you'll be armed with powerful tools and tactics for gracefully handling any situation, no matter how difficult or challenging it might be. Using her unique blend of humor and real-world application, communication skills expert Pamela Jett will share what everyone ought to know about communicating more effectively, both at home and at work. You'll discover startling facts about how most professionals are sabotaging their communication success and damaging relationships in the process. From dealing with irate customers to getting along better with coworkers, this program will bring you numerous insights that will have an immediate impact on how you approach and handle all of your most important interactions.


DVD / 2010 / 85 minutes

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ADVANCED BODY LANGUAGE

With Bill Acheson

Nonverbal Communication Skills for Greater Understanding

Studies consistently demonstrate that words are only a small piece of the communication puzzle. There is much more that happens at a subconscious level that impacts our ability to connect with others and be truly understood. In this exciting and humorous program you'll discover how people communicate subtle and obvious messages through nonverbal language. This humorous program examines virtually every aspect of conscious and subconscious communication including time, space, appearance, posture, gesture, voice, facial expression, eye contact, touch, silence, and even smell. You'll know how to tell if people are lying to you, and what their real intentions are. You'll also learn how to project yourself with greater confidence, and influence people with more precision than ever before.


DVD / 2009 / 75 minutes

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BUILDING THE VIRTUAL TEAM: COMMUNICATION ACROSS CULTURAL DIVERSITY

As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. Ideal for team building exercises, the Building the Virtual Team video observes a group leader and the problems she faces as she struggles to lead her managers in Asia, India, Africa and Latin America. Designed to stimulate lively discussion and effective learning, this easy-to-use yet highly effective team building training video features real world dramatizations, and is ideal for team building exercises on modern technology and communicating in business.

  • gain essential skills for managing multicultural virtual teams
  • realizing the importance of human relationships in many cultures
  • discovering how impersonal communication can backfire
  • learning how to balance high-tech and high-touch
  • finding out how to deal with language and translation issues
  • dealing effectively with time zones, response time, etc.
  • understanding that awareness is a "two-way street": all cultures need to adapt
  • learning how to bridge differences and create a balanced approach


  • DVD / 2006 / 18 minutes

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    CROSS-CULTURAL COMMUNICATION: MANAGING DIVERSITY AT WORK

    The Cross Cultural Communication video is a powerful tool to train your employees on skills for a multicultural organization. You'll empower them to communicate more effectively, master nonverbal interaction, and understand what's really being said across cultures. As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals.

    Enjoy a lively, engaging dramatization in which you'll observe a manager floundering as she tries to understand her employees and their culture, as she fails to understand the importance of communication and diversity. Her employees only make matters worse by concealing important information, without the proper skills for a multicultural organization. The Cross Cultural Communication training video is an easy-to-use yet highly effective tool that will empower your employees to develop skills for a multicultural organization, read nonverbal business interactions, get accurate information, and more.

  • developing skills for a multicultural organization
  • discovering the importance of body language
  • finding out why some cultures might withhold important information
  • realizing how stereotyping can lead to ineffective communication
  • understanding that awareness is a "two-way street": all cultures need to adapt
  • learning how to bridge differences and create a balanced approach


  • DVD / 2006 / 15 minutes

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    GLOBAL ONE: INTERCULTURAL COMMUNICATION (INTERCULTURAL COMMUNICATING)

    Interacting Effectively Across Cultures

    To be successful in today's increasingly diverse workplace, you need to train your employees on effective interaction in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and work more effectively with other cultures.

    With this expert training program, you'll get the answers to these essential issues and many more:
  • Why some cultures might avoid giving straight answers
  • How to understand what's really being said
  • How to read body language and nonverbal business communication
  • How to know when 'yes' might really mean 'no'
  • What topics might be offensive and disrespectful with other cultures
  • Why some cultures prefer to avoid touching, eye contact, etc.
  • How to overcome language barriers and avoid translation disasters


  • DVD / 2006 / 40 minutes

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    PROFIT PRODUCING PEOPLE SKILLS

    With Shawn Schuh

    How to Better Your Communications & Improve Your Bottom Line

    Effective communication skills and people skills are essential in business. In today's highly competitive world, you need to connect with your customers and prospects better than your competitors do, and little things can have a big impact. Using effective communication skills and people skills can make the difference between mediocrity and excellence. In this high-energy program on effective people skills, you'll discover practical techniques and easy to implement strategies for bettering your communication skills in all of the critical areas. Shawna Schuh covers voice mail, e-mail, thank you notes, face-to-face communications and a number of other subtopics, all related to creating happier, healthier interactions. You'll be more equipped than ever to build and maintain long-term relationships in your personal and your professional life.


    DVD / 2006 / 85 minutes

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    BETTER COMMUNICATION

    By Richard Mulvey

    It is not what you know that matters; it is how you communicate what you know that really makes the difference. Your ability to communicate your ideas is your most important business skill, but communication is so often badly handled. Communication techniques are easy to understand and in this work we look at the basic principles and beyond to ensure your written and verbal communication is simple but effective.

  • Learn how to influence and persuade
  • Get your powerful message across in less than a minute
  • Write perfect reports, letters and advertisements
  • Construct convincing arguments
  • Learn how to communicate with the opposite sex

  • It's not what you know that matters but rather how you communicate what you know that really makes a difference. Communication is the life blood of any business and a command of the basic principles will dramatically improve your team's communication skills. In this breakfast workshop Richard a will outline the seven golden rules that influence both written and verbal communication and is a must for managers at any level.


    DVD / 50 minutes

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    BODY LANGUAGE IN BUSINESS

    By Richard Mulvey

    20,000 years ago business was a lot simpler; a man could exchange a clay pot for a leg of panther with simple nods and grunts. Business today is a lot harder but we are still using the same gestures and they remain a truer reflection of our feelings than the words we use. In this work on body language in business we explore the gestures we all use everyday and describe their meanings. We focus on how to understand your customers, how to pick out a lie, how to manage an interview or your boss and many other business situations.

  • Know exactly when to Close that Sale.
  • Read the Mind of your Negotiating Opponent
  • Create the Right Impression with your Customers ... Everytime
  • Learn about Body Language in Courtship
  • Defuse Problem Situations
  • Always Identify a Lie

  • Learn how to read minds, defuse problem situations, create an impact, improve your negotiation skills and know exactly when to close that sale. Is that salesman lying to you? Does your secretary really enjoy your company or is she just after a pay rise? These and many more questions are answered in "The Business Guide to Body Language". This presentation is as entertaining as it is informative and shows how an understanding of Body Language can give you an unfair advantage in all human interaction


    DVD / 60 minutes

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    CROSS-CULTURAL COMMUNICATION (HIGH TECH SCENARIO)

    In Part 1, hi tech employee Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois' accent and English, and belittles her, despite the fact that Lois has taken the time to learn Valerie's language. Valerie insults Lois, and loses a customer.

    In Part 2, Valerie approaches the same situation differently, adapting to the customer's unique needs. Valerie speaks slowly, clearly, and properly. When Lois uses unfamiliar words, Valerie seeks to reframe to understand her. Despite being challenged by the communication difficulties, Valerie takes personal responsibility, finds a solution, and ultimately triumphs with yet another happy customer.

  • Avoid slang - use proper language
  • Be patient with accents, unfamiliar terms
  • Speak slowly, clearly
  • Respect and appreciate the customer's effort to learn your language
  • Reframe and seek alternates to barriers


  • DVD

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    DEALING WITH CHALLENGING PEOPLE

    With Mary Jane Mapes

    How to Handle Even the Roughest Relationships

    Does anyone you live or work with rub you the wrong way? Are difficult people causing you stress? In this skill-building seminar, Mary Jane Mapes delivers a practical, refreshingly unique approach to dealing with challenging people more tactfully than ever before. You'll discover how to turn around even the toughest situations by communicating in new ways that you may never have thought were possible. Through engaging stories and easy step-by-step instructions, you'll gain valuable insights into the dynamics of human relationships. With this new set of skills, you'll be better equipped to deal with just about any relationship challenge that comes your way.


    DVD / 72 minutes

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    POWER OF BODY LANGUAGE FOR SALES PEOPLE, THE

    By Richard Mulvey

    There are many skills that will help a sales person sell more and none more important than an understanding of Body Language. Learn how to tell when your client is lying, understand exactly when to close that sale or handle a difficult objection. All this and much more is easily uncovered when you understand customer Body Language.


    DVD

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