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Ideal for team building activities, Building the Multicultural Team: Diversity in the Workplace will take you on an exciting journey to observe a global team in action. You'll watch a problem-plagued meeting between five managers from Asia, Europe, the Middle East, North America and South America, and discover powerful techniques for working effectively with other cultures. With this powerful yet easy-to-use training program, you'll find out how to foster effective leadership, and how to overcome differences and benefit from cultural diversity. With this exciting dramatization, your employees gain essential skills for multicultural team communication. Ideal for group discussion, team building activities, and improved communication in the business world.
understanding the challenges of managing multicultural teams in the workplace
developing an effective cross-cultural leadership plan
finding out how to communicate effectively with other cultures
dealing effectively with differences in values and priorities
discovering how to build effective working relationships
understanding that awareness is a "two-way street": all cultures need to adapt
learning how to bridge differences and create a balanced approach
As businesses increasingly outsource operations across the globe, it's essential that you train your people how to work across technology with other cultures. To survive in business today, you need to master the often overlooked but potentially damaging impact of ancient culture on 21st century communications. Ideal for team building exercises, the Building the Virtual Team video observes a group leader and the problems she faces as she struggles to lead her managers in Asia, India, Africa and Latin America. Designed to stimulate lively discussion and effective learning, this easy-to-use yet highly effective team building training video features real world dramatizations, and is ideal for team building exercises on modern technology and communicating in business.
gain essential skills for managing multicultural virtual teams
realizing the importance of human relationships in many cultures
discovering how impersonal communication can backfire
learning how to balance high-tech and high-touch
finding out how to deal with language and translation issues
dealing effectively with time zones, response time, etc.
understanding that awareness is a "two-way street": all cultures need to adapt
learning how to bridge differences and create a balanced approach
The Cross Cultural Communication video is a powerful tool to train your employees on skills for a multicultural organization. You'll empower them to communicate more effectively, master nonverbal interaction, and understand what's really being said across cultures. As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals.
Enjoy a lively, engaging dramatization in which you'll observe a manager floundering as she tries to understand her employees and their culture, as she fails to understand the importance of communication and diversity. Her employees only make matters worse by concealing important information, without the proper skills for a multicultural organization. The Cross Cultural Communication training video is an easy-to-use yet highly effective tool that will empower your employees to develop skills for a multicultural organization, read nonverbal business interactions, get accurate information, and more.
developing skills for a multicultural organization
discovering the importance of body language
finding out why some cultures might withhold important information
realizing how stereotyping can lead to ineffective communication
understanding that awareness is a "two-way street": all cultures need to adapt
learning how to bridge differences and create a balanced approach
The Cultural Awareness training video (online and DVD) is a powerful yet easy-to-use tool for cross-cultural sensitivity training. As our world becomes increasingly global, people are increasingly likely to work with diverse people. It's up to you to provide the proper training essential for intercultural effectiveness.
In this real world dramatization, you'll discover what happens when an American manager collides with his Muslim counterpart. Find out how poor communication leads to bad feelings and damaged relationships. This powerful dramatization will help your employees gain the essential skills for avoiding costly conflicts, and for respect and cultural awareness in business places. Cultural awareness video clips are essential for sensitivity training for Americans - and others - to foster awareness in business places and the work environment.
Developing sensitivity and respect
Recognizing differences in values and priorities
Increasing your employees' awareness in business places and the work environment
Learning how to bridge differences and create a balanced approach
Improving communication skills
Gaining sensitivity to religion, beliefs, holidays etc.
Understanding that awareness is a "two-way street": all cultures need to adapt
As our world becomes increasingly interconnected, people need to develop better diversity skills. It's up to you to provide your people the essential training to effectively understand and communicate with other cultures. Our top-selling training program, the Cross Cultural Understanding video investigates all the key components of culture and communication, including values and beliefs, social structure, perceptions of time, communication styles, proper etiquette and more. Cross-Cultural Understanding is expertly designed for intercultural communication training, and questions and role play exercises are included for a complete training package.
With this expert training program, you'll get the answers to these essential issues and many more:
How to recognize and respect differences in values
How to work effectively with different views of leadership and teamwork
How to deal with different attitudes toward time and deadlines - and how to keep things moving forward
How to communicate effectively with other cultures
To be successful in today's increasingly diverse workplace, you need to train your employees on effective interaction in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and work more effectively with other cultures.
With this expert training program, you'll get the answers to these essential issues and many more:
Why some cultures might avoid giving straight answers
How to understand what's really being said
How to read body language and nonverbal business communication
How to know when 'yes' might really mean 'no'
What topics might be offensive and disrespectful with other cultures
Why some cultures prefer to avoid touching, eye contact, etc.
How to overcome language barriers and avoid translation disasters
To prosper in today's increasingly global business environment, you need to understand cultural influences on selling and negotiating. It's up to you to provide the training necessary for success. International Negotiating: Successful Deal-Making in Global Business unveils all the secrets of doing deals effectively with other cultures.
With this international business negotiation training video, you'll get the answers to these essential issues and many more:
How to create effective strategies
How to decide who should - and shouldn't - be on a negotiating team
Why it might be essential to spend a lot of time socializing before negotiating begins
What you should - and should not - do during initial discussions
Why international deals take more time - and how to keep things moving forward
Why bargaining or concessions might result in disaster
With the world's fourth-largest population, Indonesia is market you can't afford to miss. But to succeed here - and avoid costly failure - you need proper preparation. The Doing Business in Indonesia video is a complete training program and Indonesia business guide. It's loaded with Indonesian cultural facts, and essential information on Indonesian social and business customs.
For example, you'll need new communication skills to read body language and silence, and find out what's really being said. You'll explore business practices in Indonesia and learn essential techniques, from obtaining intelligence and negotiating successfully, to managing business and dealing with corruption.
You'll get the answers to these important questions and more:
What's proper protocol and etiquette?
What are the culture and values in Indonesia?
What are the secrets of successful negotiation?
How do I communicate effectively and interpret Indonesian non-verbal communication?
Malaysia is increasingly important in business, from manufacturing to marketing. But to be profitable here - and avoid costly mistakes - you need proper training. The Doing Business in Malaysia video training program is a complete Malaysia business solution. You'll explore this tropical kingdom, where exotic traditions dance in harmony with high-tech innovations.
Learn about Malaysia and business customs, and what motivates the gentle people here. Discover how they cherish harmony: show a temper, and your hosts might show you the door. Get the facts on Malaysia business culture and Malaysia business etiquette. Learn why in this society, it's best to emphasize handshakes over contracts.
You'll get the answers to these important questions and more:
Malaysia introduction and greetings
effective communication and avoiding costly misunderstandings
strategies for Doing Business in Malaysia and negotiation
To survive in global business in Singapore and Southeast Asia, it's essential to have the right skills on how to conduct business in Singapore. With the expert training program, the Doing Business in Singapore video, you'll discover this city-state's mysterious blend of modern business efficiency and ancient superstitious beliefs.
Packed with facts on the do's in international business with Singapore, you'll master the business culture of Singapore. For example, you'll learn to recognize the fear of "loss of face," and discover when it's best to do business in the open - and when to go behind closed doors. Find out why you need to forgo your Western individuality to work effectively with the prevailing group mindset.
You'll get the answers to these important questions and more:
What are the cultural taboos and Singapore social business culture?
What's the strategy for doing business in Singapore with Chinese?
How to do I communicate effectively and avoid costly misunderstandings?
What are the best negotiation techniques?
What's the key to success in business management in Singapore?
To succeed in international business in Argentina, you need proper preparation. Failure to understand this proud culture will cost you time, money, or worse. Doing Business in Argentina is a complete training program with culture tips to help you and your employees be more profitable in one of South America's largest markets. In this expert program, you'll be welcomed into the offices of top executives and discover the essentials of Argentina business culture. Mind your manners: they can open doors - or slam them shut. Gain access to the corridors of power - from financial stock to livestock - and learn what to do if negotiators get angry or just walk out.
You'll get the answers to these important questions and more:
What are the business customs in Argentina?
How do I communicate effectively and understand what's really being said?
What are the fundamentals of Argentina business management?
Why is it better to be authoritarian - rather than egalitarian?
To compete in South America's largest market, you need proper training; failure to prepare can lead to damaged relationships and lost business. An essential tool, Doing Business in Brazil culture training program. Business culture in Brazil is probably quite different from your own.
The people here are outgoing and physical; they celebrate - rather than litigate - gender differences. Discover how in Brazil professional culture, a more casual attitude dictates much of what does - and doesn't - get done; find out how to accomplish your objectives nonetheless. Learn how to persuade and motivate, whether in the boardroom or on the assembly line.
In this complete culture outline of Brazil, you'll get expert answers to dozens of important questions including:
What cultural differences does Brazil have?
How do I communicate effectively and avoid costly misunderstandings?
What are inappropriate business conservation topics in Brazil?
To survive in this dynamic, emerging market, it's crucial to know Chilean customs and culture. The Doing Business In Chile video training program is a complete training program for being profitable and avoiding business problems in Chile. Find out how this country is different from its Latin American neighbors, from its unique history to strict attitude against corruption.
Learn essential people skills, from proper protocol, to building rapport and managing relationships. Observe how locals negotiate, and get strategic advice from business leaders for making profitable deals. Whether starting a business in Chile and preparing for a top-level Chile business meeting, this program is essential for newcomers and establish global corporations alike.
You'll get the answers to these important questions and more:
What's the workplace culture in Chile?
What's proper etiquette and greetings?
How do I find the right business gift in Chile?
How do I communicate effectively and avoid costly misunderstandings?
With Mexico playing a growing role in business today, it's essential to give your employees proper training to work effectively with Mexicans. Every day corporations are losing business and money because of poor communication and lack of understanding.
With the Doing Business in Mexico video training program, you'll get essential insight into this critical market and its diverse people. You'll learn how to see Mexicans as they really are, and how they see you and the world around them. Go to the offices of top global executives and receive valuable advice on how to succeed. Find out how to get accurate information by recognizing when you're being told the whole story - and when you're not.
You'll get the answers to these important questions and more:
What are the differences and norms of the Mexican culture?
What's proper Mexican business etiquette in Mexico?
What's the secret to effective business communication in Mexico?
What are the differences of American culture verses Mexican culture?
How do I uncover cultural Mexican masks and get accurate information? and much more.
In Part 1, hi tech employee Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois' accent and English, and belittles her, despite the fact that Lois has taken the time to learn Valerie's language. Valerie insults Lois, and loses a customer.
In Part 2, Valerie approaches the same situation differently, adapting to the customer's unique needs. Valerie speaks slowly, clearly, and properly. When Lois uses unfamiliar words, Valerie seeks to reframe to understand her. Despite being challenged by the communication difficulties, Valerie takes personal responsibility, finds a solution, and ultimately triumphs with yet another happy customer.
Avoid slang - use proper language
Be patient with accents, unfamiliar terms
Speak slowly, clearly
Respect and appreciate the customer's effort to learn your language