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Hospitality


Hospitality



KITCHEN HAZARDS AND FOOD SAFETY

A commercial kitchen can be a fun and highly rewarding place to work, but also one full of potential hazards and dangers. This video is filmed inside the industrial kitchen at Bendigo Health in regional Victoria where thousands of meals and other food requirements are prepared for hospital and associated health services every week. Food Services Manager Damian Martin comprehensively covers a wide range of workplace health and safety areas, taking us through basic kitchen safety in working with hot, sharp and wet equipment and surfaces; and safe and hygienic practices in the storage and handling of food.

DVD (With English Subtitles) / 2015 / (Middle Secondary - Professional) / 19 minutes

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REAL LIFE 101: CULINARY & HOSPITALITY INDUSTRY

Gracey will take us to a cake shop where the owner shares with her why she loves creating designer cakes for her customers. Then Gracey will visit the Rosen College of Hospitality and learn that the career future is bright for those interested in serving travelers in hospitality and tourism. And for those interested in event planning, Shawn will introduce us to an event specialist who spends her time planning her company's big corporate affairs.

DVD / 2014 / (Senior High, College) / 20 minutes

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SERVING ALCOHOL RESPONSIBLY

Anyone serving alcohol to customers must do so responsibly. This includes owners and licensees of premises, bar and drinks staff and security and other staff who might make judgments about patron behaviour. Alcohol affects people differently and it's important to recognise when someone is, or is becoming, alcohol-affected to the point where no more should be served. Even more critical is the ability to deal with a situation effectively and appropriately without disturbing other patrons. This video covers the skills required to ensure the responsible service of alcohol and includes interviews with hotel and live music venue owner Greg Dodds and wine bar operators Mark and Meredith Telfer. It is an ideal resource for learners in Hospitality and related courses.

DVD (With English Subtitles) / 2014 / (Middle Secondary - Professional) / 17 minutes

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SME CASE STUDY: CREATIVE FORCE - TECHNOLOGY DRIVING CHANGE

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention. This video profiles Creative Force, a small business in regional south-east Australia that started as a print media-based marketing company two decades ago. Today it specializes in web and multimedia development for clients ranging from universities and major health authorities to individuals. The program explores the impact of digital communications and the role that technology has played in completely transforming all aspects of the business over time. It is an ideal resource for upper-level learners in business, small business management, technology and related areas.

DVD (With English Subtitles) / 2014 / (Middle Secondary - Professional) / 16 minutes

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SME CASE STUDY: UNWINED - INTRODUCING HOSPITALITY TO RETAIL

Mark and Meredith Telfer purchased what a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique beer retail section of their business. Their slogan is 'Come for a glass, leave with a bottle'. This video explores the journey of a small business as it re-invents itself across a decade. It looks at making business decisions, opportunities for growth and sustainability, planning and implementing change to meet customer demands. It presents an excellent case study for learners in courses related to Business Studies, Small Business Management and Hospitality.

DVD (With English Subtitles) / 2014 / (Middle Secondary - Professional) / 15 minutes

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HOSPITALITY: HEALTH, SAFETY AND SECURITY

Working in the hospitality industry can be a fun and rewarding experience, but it can also be an environment with many health and safety hazards. In this program, from 'The Hospitality Series', we look at how to know, understand and apply health, safety and security procedures in the workplace to ensure a safe environment for everyone. We discuss safe work practices and how to prepare for emergency situations. Through the use of two case studies, viewers follow a new employee and learn about the dos and don'ts of a safe working environment in two very different workplaces. By understanding the importance of these three elements in hospitality, businesses will ensure a safe and pleasant environment for staff and patrons. Please contact us for primary and secondary schools pricing.

DVD / 2010 / (Middle Secondary - Professional) / 16 minutes

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HOSPITALITY: QUALITY CUSTOMER SERVICE

The hospitality industry is a dynamic, highly competitive, customer-focused industry. It is one of many industries that rely heavily on its customers and their satisfaction to succeed in the business environment. Therefore, providing quality customer service is key to successes. This program introduces quality customer service, including, how understanding customer needs can improve service levels, different customer service strategies, and managements role in maintaining quality customer service standards. Understanding the importance customer service plays in the hospitality industry not only provides a competitive edge, but also highlights the many benefits that can be gained from improving and delivering quality customer service. Please contact us for primary and secondary schools pricing.

DVD / 2010 / (Middle Secondary - Professional) / 16 minutes

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HOSPITALITY: WORKING IN SOCIALLY DIVERSE ENVIRONMENTS

Multiculturalism is rapidly increasing in communities throughout the world and subsequently the implications must be considered in the workplace. Many benefits arise from employing a culturally diverse workforce, however a number of challenges also exist and must be recognised. In this program we will identify the primary and secondary differences of diversity, the importance valuing diversity can play in the hospitality industry, and managements role in supporting diversity in the workplace. This program will help viewers develop an understanding of the term 'diversity', how it relates to the hospitality industry and how vital it is to ensure both employee and customer needs are met. Please contact us for primary and secondary schools pricing.

DVD / 2010 / (Middle Secondary - Professional) / 16 minutes

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WORKING FRONT OF HOUSE

Want to make someone's day? You may just be the right person to join the frontline of the tourism industry. A career working front of house can be an exciting and varied job that can take you around the world. But, as the public face of the tourism industry, you also have responsibility providing the best service possible for your paying clients. This program interviews people who work in the hospitality industry today, a receptionist, porter, duty manager and restaurant/bar staff, from some of Melbourne's best hotels. Each section illustrates and describes the necessary skills for each job and the tasks commonly expected to be carried out. A practical look at this dynamic career and industry. Please contact us for primary and secondary schools pricing.

DVD / 2008 / (Senior Secondary - Professional) / 22 minutes

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AT YOUR SERVICE: ESSENTIAL PREPARATIONS

Looks at types of menus, basic equipment and laying of tables and covers. Please contact us for primary and secondary schools pricing.

DVD / 2006 / (Senior Secondary - Professional) / 22 minutes

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AT YOUR SERVICE: FINISHING OFF

Comprehensively explores serving food, clearing up, the dessert menu, presenting the bill and final farewells. Please contact us for primary and secondary schools pricing.

DVD / 2006 / (Senior Secondary - Professional) / 22 minutes

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AT YOUR SERVICE: INTRODUCING THE BASICS

Gives a comprehensive overview of the hospitality industry as well as service management, workplace essentials, personal grooming, hygiene and presentation. Please contact us for primary and secondary schools pricing.

DVD / 2006 / (Senior Secondary - Professional) / 22 minutes

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DAILY CAFE OPERATIONS: DAY IN THE LIFE OF A CAFE

A cafe culture is developing in our country with new cafes springing up on a weekly basis. There are many different types, but all cafes have similar underlying principles of what is involved in their day to day running. We take a look at Provisions Cafe and the daily operations a cafe undertakes such as; opening procedures, a typical day, cafe skills, cafe job qualifications and closing procedures. Please contact us for primary and secondary schools pricing.

DVD / 2005 / (Senior Secondary - Professional) / 26 minutes

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CAREERS IN HOSPITALITY

This program is aimed at the student interested in a future in the hospitality industry and facing a choice between private college, TAFE and university. We look at each institution, focusing on a student taking the course, rather than the institution. We find out what led each individual to make the choice they did, and what their prospects for the future are. Please contact us for primary and secondary schools pricing.

DVD / 2000 / (Junior Secondary - Senior Secondary) / 26 minutes

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MINDING MY OWN BUSINESS: THE HOSPITALITY BUSINESS

Running your own restaurant, bed and breakfast or hotel is often a dream for many. Advertising, publicity and good management are the essential ingredients for success. This program takes you through all the steps to that success in the hospitality industry.

DVD / 1995 / (Senior High, College) / 27 minutes

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