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Content

Hospitality


Hospitality



HOSPITALITY: HEALTH, SAFETY AND HYGIENE

A versatile, affordable and comprehensive multimedia learning resource

The DVD contains six video clips:
~ Kitchen hazards - hot, sharp, wet
~ Hazards of heat
~ Safe use and handling of knives
~ Cleaning, sanitising, disinfecting
~ Manual handling: the hierarchy of control
~ Hands, bodies and food safety

This outstanding educational resource provides an essential introduction to workplace health and safety for anyone training for a career in hospitality, through a series of video clips and comprehensive learning activities.


DVD (With English Subtitles) / 2015 / () /

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KITCHEN HAZARDS AND FOOD SAFETY

A commercial kitchen can be a fun and highly rewarding place to work, but also one full of potential hazards and dangers.

This video is filmed inside the industrial kitchen at Bendigo Health in regional Victoria where thousands of meals and other food requirements are prepared for hospital and associated health services every week.

Food Services Manager Damian Martin comprehensively covers a wide range of workplace health and safety areas, taking us through basic kitchen safety in working with hot, sharp and wet equipment and surfaces; and safe and hygienic practices in the storage and handling of food.


DVD (With English Subtitles) / 2015 / (Middle Secondary - Professional) / 19 minutes

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REAL LIFE 101: CULINARY & HOSPITALITY INDUSTRY

Gracey will take us to a cake shop where the owner shares with her why she loves creating designer cakes for her customers. Then Gracey will visit the Rosen College of Hospitality and learn that the career future is bright for those interested in serving travelers in hospitality and tourism. And for those interested in event planning, Shawn will introduce us to an event specialist who spends her time planning her company's big corporate affairs.

DVD / 2014 / (Senior High, College) / 20 minutes

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SERVING ALCOHOL RESPONSIBLY

Anyone serving alcohol to customers must do so responsibly. This includes owners and licensees of premises, bar and drinks staff and security and other staff who might make judgments about patron behaviour. Alcohol affects people differently and it's important to recognise when someone is, or is becoming, alcohol-affected to the point where no more should be served. Even more critical is the ability to deal with a situation effectively and appropriately without disturbing other patrons. This video covers the skills required to ensure the responsible service of alcohol and includes interviews with hotel and live music venue owner Greg Dodds and wine bar operators Mark and Meredith Telfer. It is an ideal resource for learners in Hospitality and related courses.

DVD (With English Subtitles) / 2014 / (Middle Secondary - Professional) / 17 minutes

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SME CASE STUDY: CREATIVE FORCE - TECHNOLOGY DRIVING CHANGE

Businesses constantly face change. Technology drives much of it and has drastically impacted every industry and sector in recent decades. Successful small businesses embrace change and use technology smartly. Often it means continual reinvention. This video profiles Creative Force, a small business in regional south-east Australia that started as a print media-based marketing company two decades ago. Today it specializes in web and multimedia development for clients ranging from universities and major health authorities to individuals. The program explores the impact of digital communications and the role that technology has played in completely transforming all aspects of the business over time. It is an ideal resource for upper-level learners in business, small business management, technology and related areas.

DVD (With English Subtitles) / 2014 / (Middle Secondary - Professional) / 16 minutes

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SME CASE STUDY: UNWINED - INTRODUCING HOSPITALITY TO RETAIL

Mark and Meredith Telfer purchased what a franchised retail cleanskin wine outlet. Over the course of nine years they worked the business hard ultimately transforming it into a unique wine bar, complementing the now more up-market wine and boutique beer retail section of their business. Their slogan is 'Come for a glass, leave with a bottle'. This video explores the journey of a small business as it re-invents itself across a decade. It looks at making business decisions, opportunities for growth and sustainability, planning and implementing change to meet customer demands. It presents an excellent case study for learners in courses related to Business Studies, Small Business Management and Hospitality.

DVD (With English Subtitles) / 2014 / (Middle Secondary - Professional) / 15 minutes

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CAREERS IN HOSPITALITY SERVICE & ADVENTURE

As you explore the many career options available in today's world, you may want to take a fresh look at an exciting choice. Careers in Hospitality Service and Adventure goes behind the scenes to show all the possibilities of a career in hospitality management. You'll learn from people working in the field about restaurant management, hotel management and event and conference management.

An education in hospitality management can lead to a career at restaurants, hotels, resorts, or even the high seas to manage hospitality on a cruise ship. Careers in Hospitality: Service and Adventure provides an up-to-date overview of the hospitality industry.


DVD (Closed Captioned) / 2009 / (Grades 7-Adult) / 18 minutes

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HOSPITALITY TRAINING: HOSPITALITY CUSTOMER SERVICE

Hospitality Customer Service - The information in this program is one of the most important parts of your responsibilities regardless of your job. Not only will it help you be a better representative of the company, it will help you perform better on any job you may hold in the future. Our success is due to our hospitality standard of friendly courteous service that our guests depend on.

Topics included in this safety video are: hospitality and generally accepted standards.


DVD / 2009 / () / 7 minutes

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HOSPITALITY TRAINING: HOUSEKEEPING SAFETY

Your work in housekeeping requires you to make use of many different tools, equipment and of course, a variety of chemicals. We would like to review some important points about housekeeping safety.

Topics included in this safety video are: policies and procedures, safety, discs, ligaments, housekeeping carts, chemicals, Material Safety Data Sheets (MSDS), Personal Protective Equipment (PPE), furniture, electrical appliances, light bulbs, bathrooms, broken glass or razor blades, AIDS, and making beds.


DVD / 2009 / () / 9 minutes

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REAL LIFE 101: HOTEL INDUSTRY, PART 1

Whether staying for business or pleasure, it takes many people working together as a team to have a hotel that meets guests' expectations, while making them feel at home. Meet the Director of Sales and Marketing who is in charge of booking functions on the property. Visit with the controller for a Sheraton Hotel. He'll show us how he crunches numbers for the hotel's financial reports. Then, learn some of the secrets of how hotels figure out the different pricing structures on their rooms from the revenue manager. A lot of careful analysis goes into that job.

DVD / 2009 / (Senior High, College) / 18 minutes

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REAL LIFE 101: HOTEL INDUSTRY, PART 2

In the second episode on the hotel industry, meet with the professionals who are in charge of the general upkeep and aura of their Sheraton Hotel. Visit with Director of Housekeeping who is responsible for maintaining and keeping the rooms clean. Sit down with a Chief Engineer for the hotel who takes care of all the things that might go wrong - from the air conditioning to the swimming pool. Finally, hear from the General Manager who overseas the entire operation of the facility of the hotel.

DVD / 2009 / (Senior High, College) / 18 minutes

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CAREERS TO CONSIDER: THE HOSPITALITY INDUSTRY

Hospitality: it's one of the world's fastest -growing industries, encompassing a wide variety of occupations and career paths. This program illustrates the exciting opportunities offered by the industry and shows how job -seekers with almost any skill set or educational background can find success in the field. Viewers are introduced to three main areas of expertise - hotel management, culinary arts, and tourism - with detailed explanations of important jobs in each. The challenges of working as a hotel general manager, business center supervisor, front desk supervisor, executive chef, food scientist, professional food server, commercial pilot, bed -and -breakfast innkeeper, and cruise ship manager are revealed with the help of expert interviews and high -energy visuals. Smart ways to develop promising career paths are also explored.

DVD / 2008 / () / 23 minutes

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ART OF FOOD PRESENTATION, THE

To any good cook, a meal is more than food - it's a form of visual self -expression.This program demonstrates techniques used by professional chefs to create and serve food that pleases the eye as well as the taste buds. The principles of color, shape, texture, and arrangement are explained, in addition to garnish and plate choices that can make or break a dish.Flavor, which must work in conjunction with visual design, is also a crucial topic.Incorporating real -world presentation demos from professional chefs, the program gives students essential guidance in completing delicious culinary works of art.

DVD / 2007 / () / 22 minutes

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HOSPITALITY TRAINING: LAUNDRY ROOM SAFETY BASICS

Laundry Room Safety Basics - Safety is everyone's responsibility. Regardless of what part of the facility you work in. The laundry facility is no different. There are potential safety hazards and concerns in the laundry facility that you need to be aware of. Everybody wants and deserves a safe and accident free work environment but it takes teamwork and paying attention to safety to reach this goal.

Topics included in this safety video are: chemical safety, Material Safety Data Sheets (MSDS), moving machinery, machine guarding, lockout/tagout, proper ventilation, lint fires, lint traps, and safe lifting procedures.


DVD / 2006 / () / 11 minutes

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CAREER CLUSTERS 3: HOSPITALITY & TOURISM

The hospitality and tourism cluster is all about providing food, lodging, and entertainment to people when they're away from home. This program provides an inside track on what the work is like by talking to a travel agent, hotel manager, baker, and waitress.

DVD / 2004 / () / 22 minutes

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HOSPITALITY INDUSTRY DIVISIONS I: ROLES & DUTIES

The hospitality services industry encompasses many aspects of the lodging and food services operations. This Microsoft® PowerPoint® presentation will examine the functions, roles and duties of the human resources divisions, accounting division and rooms divisions. Technological innovations in the hospitality industry and how it affects the guest and employees also will be explored.

CD-ROM (Win, PowerPoint Presentation (68 slides)) / 2004 / () /

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HOSPITALITY INDUSTRY DIVISIONS II: QUALITIES & SKILLS

The personal qualities and skills required of employees in the hospitality industry are extensive and important. This Microsoft® PowerPoint® presentation examines those skills and qualities of employees within each department of the industry and explores the security policies and training used in lodging operations.

CD-ROM (Win, PowerPoint Presentation (20 slides)) / 2004 / () /

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BEHIND THE SCENES - HOSPITALITY/HOTELS

What happens behind the scenes at a major hotel, from the moment you enter the lobby until checkout time? This DVD takes an up -close look at the variety of people it takes to make a person's stay away from home comfortable and pleasant in every way. Beginning with the doorman and bellhop, moving on to the check -in desk, peeking into the storage closets where all the linens are stored, and even getting inside the business offices, we will see that there are lots of job possibilities in the fast -growing hospitality business.

DVD / 2001 / () / 21 minutes

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OSHA'S ELEVEN

Safety and loss prevention in the hospitality industry is a constant job. This program covers the topics of slips and falls, back injury prevention, bloodborne pathogens, hazard communication, reporting injuries and much more. The film includes comments from 11 hospitality loss prevention and security leaders on their experiences.

DVD / / () / 36 minutes

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RESTAURANT - SANITATION AND HYGIENE (HOSPITALITY)

Foodborne illness is prevalent in the home, restaurants, hotels, retail establishments, and school cafeterias. Through carelessness, micro-organisms were allowed to get on the food. The program will touch on how food becomes contaminated, cleanliness, sanitizing, and food temperatures.

DVD / / () / 13 minutes

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FOOD SERVICE EXCELLENCE: CUSTOMER SERVICE SKILLS

Gives students specific information about work habits on the job: the importance of appearance, relating to customers and co-workers, dealing with complaints and interacting with management.

DVD / / () / 60 minutes

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FOOD SERVICE PRE-PREPARATION: GETTING READY AHEAD OF TIME

how professional food workers work back from the menu to be sure all is ready for the rush. They'll follow the morning as bacon & eggs are prepared by the staff.

DVD / / () / 52 minutes

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HAZARD COMMUNICATION IN THE HOSPITALITY INDUSTRY

"Hazard Communication in the Hospitality Industry" both introduce employees to the Hazard Communication regulations and provide training on the various types of chemicals found in hospitality environments. Topics covered in these products include:

~ GHS Safety Data Sheets and container labels.
~ Toxins, corrosives and irritants.
~ Flammables, combustibles and gases.
~ Carcinogens and radiation.
~ Exposure situations.
~ Personal protective equipment and chemical storage.
~ Spills and cleanup.


DVD / / () / 20 minutes

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