*** Notice: For the protection of property rights, this catalog is available for online browsing only. Please drop us a line if you would like to receive a copiable version of this catalog. Thank You!

Content

Leadership & Management

Leadership & Management


BREAD

BREAD - Business Secrets of the Beechworth Bakery.

A powerful and motivating training program to inspire your people to better service and performance.

Tom O'Toole, the charismatic founder of the famous Beechworth Bakery now gives viewers an insight into his business secrets of success.

Out of the depths of despair, Tom O'Toole turned a failing little bakery in an isolated and dying country town with a population of 3,000 into a company with an annual turnover in excess of $12 million, serving over one million customers per year. A bakery that has become one of the highest earning single bakery retailers in Australian history.

Tom O'Toole has a profound understanding of what makes a business successful, how to inspire staff and most improtantly how to delight customers and keep growoingt he business and the satsifaction. This program covers essentials of leadership, culture, motivation, marketing, teamwork and how to achieve best performance.

The package is filled with extras to make your training entertaining, interactive and successful.

Training Points

Over the past 35 years, Tom O'Toole has distilled his business secrets down to 4 key secrets:

1 Customer Service - Commitment to Customer Service begins at the top.
2 Marketing - Simple yet clever Marketing.
3 Culture - Creating a strong organisational Culture.
4 Comfort Zone - Everything you want is just out of your Comfort Zone.


DVD 1:
  • BREAD - Business Secrets of the Beachworth Bakery (20.24 minutes). Includes introduction by business media commentator Peter Swizter
  • Cape York story (4.08 minutes)
  • A Lesson in Communication (1.26 minutes)
  • Barry's Story (2.24 minutes)
  • Bloopers (2.51 minutes)

    DVD 2:
  • BREAD - Business Secrets of the Beachworth Bakery - Training DVD (23 minutes)

    Review
  • ' Tom is a deceptively cagey business educator. Tom has been incredibly successful despite having no money and no education. He grew a great business in the Beechworth Bakery. He was able to reproduce it and make it work in his absence. He has created a business within a business. On top of this, he is one of the most sought after speakers on the conference and seminar circuit.' - Peter Switzer, Switzer TV and Switzer Financial Services

    Item no.: CK01140885
    Format: 2 DVDs (With CD)
    Duration: 44 minutes
    Copyright: 2010
    Price: AUD 1650.00

    [Go top]

    Add to cart


    LEARNING A LA CARTE: BOARD ROLES AND RESPONSIBILITIES

    These days the roles and responsibilities of boards are under tighter scrutiny, and directors are increasingly more accountable. A board has legal and financial responsibilities. Peter Quarry, psychologist, interviews Damien Smith, lawyer and Managing Director of Enterprise Care, to gain some insight into the roles and responsibilities of a board and the board members.

    Training Points
  • Board members must know the organization well
  • They need to comment on trends, progress and staff accountability
  • The board and chair must work well as a team, and have limited term
  • Board needs Key/Strategic Performance Indicators
  • Board must consider impact on community
  • Board members should undertake professional development
  • Board should be asked to explain if not delivering

    Item no.: JY02370979
    Format: DVD
    Duration: 14 minutes
    Copyright: 2010
    Price: AUD 319.00

    [Go top]

    Add to cart


    LEARNING A LA CARTE: MANAGING MULTIPLE SITES

    Featuring:
  • Interviewer Eve Ash

    Eve Ash interviews Suzanne Dvorak, CEO, Marie Stopes International.

    A major challenge for any growing organisation with multiple outlets is maintaining standards across all sites.

    In this program Psychologist Eve Ash talks with Suzanne Dvorak, an Australian Businesswoman of the Year, about some of her successful strategies for managing multiple sites, maintaining a robust management structure and ensuring compliance.

    Training Points
  • 1. Ensuring right people in right roles
  • 2. Focus on high standards
  • 3. Ensuring compliance
  • 4. The value of feedback
  • 5. Managing negative feedback
  • 6. Using a balanced scorecard
  • 7. Understanding the financials
  • 8. The value of training
  • 9. Implementing 360˘X feedback and appraisals
  • 10.Harnessing creativity and innovation

    Item no.: LH02370861
    Format: DVD
    Duration: 12 minutes
    Copyright: 2009
    Price: AUD 319.00

    [Go top]

    Add to cart


    LEARNING A LA CARTE: OUTSTANDING LEADERSHIP

    Featuring:
  • Interviewer Peter Quarry

    Peter Quarry interviews Ann Sherry (AO) CEO, Carnival Australia

    Ann Sherry has broad leadership experience in both private and public sectors. In this program she debunks some common myths about leadership and leadership styles.

    Ann discusses the qualities of good leaders and strategies for developing these qualities in staff. Her reflections reveal that textbook concepts can be misleading and the pathway to success often lies in knowing your organisation and staying true to your passion.

    Training Points
  • 1. Transformational vs. transactional leaders
  • 2. Stereotyping leadership
  • 3. Common beliefs and myths about leadership
  • 4. Leadership in tough times
  • 5. The problem of early success
  • 6. Learning the language of the organisation
  • 7. Sharpening up on outcomes
  • 8. Learning from reflection after rejection
  • 9. Best ways to develop leaders

    Item no.: GP01140863
    Format: DVD
    Duration: 19 minutes
    Copyright: 2009
    Price: AUD 319.00

    [Go top]

    Add to cart


    LEARNING A LA CARTE: SUCCESSION PLANNING

    Featuring:
  • Interviewer Peter Quarry

    Peter Quarry interviews Ann Sherry (AO) CEO, Carnival Australia

    In this program Ann Sherry discusses the purpose and process of succession planning.

    Successful succession planning provides strength and stability to an organisation, aids staff retention and prepares for future growth and change.

    This program highlights some of the pitfalls with succession planning and discusses ways to implement a robust process that ensures the development and movement of staff in the right direction.

    Training Points
  • 1. Succession planning at all levels
  • 2. The importance of succession planning
  • 3. Determining critical roles and people
  • 4. Steps in succession planning
  • 5. Common mistakes
  • 6. Determining if the process is robust
  • 7. CEO succession

    Item no.: LV02480865
    Format: DVD
    Duration: 12 minutes
    Copyright: 2009
    Price: AUD 319.00

    [Go top]

    Add to cart


    LEARNING A LA CARTE: LEADERSHIP IN A TIME OF CHANGE

    Featuring:
  • Interviewer Peter Quarry

    Examines what leaders should be doing in times of rapid, ongoing change and how this differs from earlier leadership approaches.

    With Professor Dennis Jaffe, USA.

    Professor Dennis Jaffe is Professor of Organizational Systems at Saybrook Graduate School in San Francisco, where he created their Organizational Systems doctoral program. He is the founding principal of Changeworks, a San Francisco organisational development firm.

    Dr Jaffe is a nationally recognised leader in the field of organisational development. He consults extensively on managing change, developing strategic visions, sustaining employee commitment, building value based cultures and designing collaborative workplaces.

    As both an organization consultant and clinical psychologist, Dennis works with the business and personal aspects of family business and wealth. Working with family businesses and family offices, he helps create effective boards, management teams, overcome conflict and set strategic direction so that the family ventures can thrive.

    Item no.: MP02370259
    Format: DVD
    Duration: 16 minutes
    Copyright: 2006
    Price: AUD 319.00

    [Go top]

    Add to cart


    LEARNING A LA CARTE: MAINTAINING CONTINUOUS MOTIVATION

    Featuring:
  • Interviewee Eve Ash
  • Interviewer Peter Quarry

    Discover why continuous motivation is essential for business success, and how to maintain it.

    With Eve Ash, Australia.

    Eve Ash is a psychologist, founder of Seven Dimensions and co-founder of Ash-Quarry Productions.

    She has produced over 500 films and TV shows on business, education and well being, many of which are distributed in over forty countries, and her programs have won over 140 international awards for creativity and excellence.

    Eve is an author of two motivational books published by Penguin, and a national winner 'Business Owner' of the Telstra Businesswomen's Awards. She is a sought after public speaker with a reputation for offering practical and motivating advice.

    Item no.: WG01140274
    Format: DVD
    Duration: 12 minutes
    Copyright: 2006
    Price: AUD 319.00

    [Go top]

    Add to cart


    LEARNING A LA CARTE: MANAGING GEN X'ERS

    Featuring:
  • Interviewee Eve Ash
  • Interviewer Peter Quarry

    Examines 'Generation Xers', uncovers what makes them tick and how to manage them effectively.

    With Eve Ash, Australia.

    Eve Ash is a psychologist, founder of Seven Dimensions and co-founder of Ash-Quarry Productions.

    She has produced over 500 films and TV shows on business, education and well being, many of which are distributed in over forty countries, and her programs have won over 140 international awards for creativity and excellence.

    Eve is an author of two motivational books published by Penguin, and a national winner 'Business Owner' of the Telstra Businesswomen's Awards. She is a sought after public speaker with a reputation for offering practical and motivating advice.

    Item no.: MU01140294
    Format: DVD
    Duration: 13 minutes
    Copyright: 2006
    Price: AUD 319.00

    [Go top]

    Add to cart


    DIFFICULT PEOPLE AND SITUATIONS: LEADERSHIP SINS

    Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes managing Anne, and after a feedback session he makes some changes.

    Version 1: Drama only - 9 minutes.

    Version 2: With Psychologist Eve Ash commentary - 13 minutes

    Part 1: The Sins -David doesn't discuss and agree on the way they will work together, doesn't listen and continually interrupts, fails to acknowledge good work, invades personal space, is inflexible about the way things are done, is oblivious to Anne's body language and the impact of his own behavior.

    Part 2: Feedback - Anne gives David specific feedback about his behavior and how it makes it hard for her to work effectively. David acknowledges the feedback and accepts the need to change.

    Part 3: Empowerment - David discusses career goals with Anne and brings out her motivation.

    Item no.: NE02480872
    Format: DVD (With Workbook)
    Duration: 22 minutes
    Copyright: 2009
    Price: AUD 515.00

    [Go top]

    Add to cart


    Q&A: DELEGATING AND EMPOWERING

    For workplaces to function at their optimum, delegating and empowering are essential. In a very clear and concise way, Psychologists Eve Ash and Peter Quarry distinguish between delegation and empowerment, and explain their workplace applications, as they answer typical questions arising from a variety of workplaces.

    Item no.: WC02371034
    Format: DVD
    Duration: 13 minutes
    Copyright: 2009
    Price: AUD 319.00

    [Go top]

    Add to cart


    Q&A: DISCRIMINATION IN THE WORKPLACE

    The need to understand what constitutes workplace discrimination is becoming increasingly important. How can we distinguish between discrimination and other forms of common, albeit undesirable, behaviours. Psychologists Eve Ash and Peter Quarry address these pertinent questions whilst providing sound advice for employers and employees on what they can do to manage workplace discrimination.

    Item no.: CN01141036
    Format: DVD
    Duration: 13 minutes
    Copyright: 2009
    Price: AUD 319.00

    [Go top]

    Add to cart


    Q&A: ESSENTIALS FOR NEW MANAGERS

    Psychologists Eve Ash and Peter Quarry highlight the fact that very few newly promoted managers actually receive training in how to do the job well. How do managers learn? What are the key principles all new managers must learn? Eve and Peter field pressing questions from a variety of new managers in highlighting this often neglected topic.

    Item no.: ZC02371037
    Format: DVD
    Duration: 12 minutes
    Copyright: 2009
    Price: AUD 319.00

    [Go top]

    Add to cart


    Q&A: MANAGER AND PSYCHOLOGIST

    A good manager needs an understanding of people's behaviours. Not all people are the same, so the manager needs a range of strategies to manage behavior. Psychologists Eve Ash and Peter Quarry help Q&A viewers better understand and manage workplace behaviour.

    Item no.: FM02371040
    Format: DVD
    Duration: 12 minutes
    Copyright: 2009
    Price: AUD 319.00

    [Go top]

    Add to cart


    TEACHING AND LEARNING: EFFECTIVE SCHOOLS

    Featuring:
  • Parents, teachers, students yrs1-6

    Effective schools develop strategies to ensure learning is the key focus and the school is a friendly place. They use open communication and focus groups to engage students, staff and parents in the planning process, to review and develop ideas for improvement. Effective schools have practical strategies for managing bullying and difficult students. Peer mediation is an innovative way to develop student leaders, and to help students manage conflict, build confidence and develop negotiation skills. Teachers need to be goal focused and ensure students are connected, happy and motivated to learn.

    Effective Schools:
  • Involve parents and students in strategic planning
  • Facilitate parent focus groups
  • Develop student leadership
  • Manage bullying
  • Manage difficult children
  • Continually improve performance
  • Teach with goals and purpose

    Item no.: VY01140903
    Format: DVD (Closed Captioned)
    Duration: 15 minutes
    Copyright: 2009
    Price: AUD 295.00

    [Go top]

    Add to cart


    WORKPLACE EXCELLENCE: EMPLOYER OF CHOICE

    Find out how to be a respected and award winning employer:

  • Create a culture of pride
  • Promote yourself as an employer of choice
  • Recruit the best people
  • Provide development opportunities
  • Offer flexible work arrangements
  • Be family friendly

    Item no.: NT02370988
    Format: DVD
    Duration: 11 minutes
    Copyright: 2009
    Price: AUD 495.00

    [Go top]

    Add to cart


    WORKPLACE EXCELLENCE: INSPIRATIONAL LEADERSHIP

    Discover the behaviours, attitudes and strategies of outstanding leaders:

  • Lead by example
  • Project your passion
  • Drive your decisions
  • Empower your champions
  • Reach your goals
  • Give time and respect to your people

    Item no.: LT02370991
    Format: DVD
    Duration: 13 minutes
    Copyright: 2009
    Price: AUD 495.00

    [Go top]

    Add to cart


    WORKPLACE EXCELLENCE: RECOGNITION & FEEDBACK

    Motivate people, develop skills and improve work performance:

  • Give immediate recognition and feedback
  • Guide with goals
  • Conduct regular performance appraisals
  • Be constructive with feedback
  • Be creative with recognition
  • Implement feedback tools 1. 360˘X feedback
    2. Climate surveys
    3. Mystery shopping
    4. Exit interviews

    Item no.: LA02480995
    Format: DVD
    Duration: 13 minutes
    Copyright: 2009
    Price: AUD 495.00

    [Go top]

    Add to cart


    WORKPLACE EXCELLENCE: VISION & VALUES

    Be inspired to develop a powerful vision and values to motivate others:

  • Present a powerful vision with clear goals
  • Personalize your vision
  • Align people to changing vision
  • Develop meaningful values
  • Demonstrate values with actions
  • Build values into the culture

    Item no.: CH01140996
    Format: DVD
    Duration: 15 minutes
    Copyright: 2009
    Price: AUD 495.00

    [Go top]

    Add to cart


    SELECTION INTERVIEW SKILLS: SALES REP INTERVIEW

    Sadhana is keen to ensure Simon is the right applicant for the senior sales agent - but how can she be sure? She uses a range of challenging questions to assess his suitability and later reviews his performance.

    Click Here To Preview

    Item no.: HT01140846
    Format: DVD
    Duration: 14 minutes
    Copyright: 2008
    Price: AUD 405.00

    [Go top]

    Add to cart


    CREATING A HIGH PERFORMANCE WORKPLACE: STRATEGIES FOR CHANGE

    This program sets out the fundamental steps needed to move to high performance - benchmarking, developing a framework for change, identifying and strengthening partnerships with stakeholders and creating an environment which facilitates and maintains continuous growth and ongoing development.

    The program includes case study footage from two very different Australian organisations going through change. One is private enterprise - a Mobil Oil lube plant, a manufacturing site, which achieved outstanding success after near closure a few years ago.

    The other is Centrelink, a large government organisation with 24,000 staff spread over 400 offices. Centrelink was recently established by bringing together several government departments to create a new, streamlined customer focused service.

    How to achieve success with four key strategies:
  • 1. Benchmark
  • 2. Develop the blueprint
  • 3. Improve partnerships
  • 4. Create a learning environment

    Item no.: HU02370067
    Format: DVD (With Workbook)
    Duration: 14 minutes
    Copyright: 2006
    Price: AUD 515.00

    [Go top]

    Add to cart


    CREATING A HIGH PERFORMANCE WORKPLACE: SUCCESSFUL LEADERSHIP

    Effective leadership is an essential factor in achieving high performance.

    This program identifies key leadership qualities and skills for leaders at all levels of an organisation. Find out what makes a good leader and explore how you can become a successful leader.

    Effective leadership is closely linked to achieving a high performance workplace.

    This module explores leadership in two very different organisations. One is a private enterprise - a Mobil Oil lube plant, a heavily industrial workplace which achieved outstanding success after near closure a few years ago.

    The other is Centrelink, a large government organisation with 24,000 staff spread over 400 offices. Centrelink was recently established by bringing together some government departments to create a new, streamlined service.

    Identify and improve your six skills of leadership:
  • 1. Develop trust
  • 2. Be a motivator
  • 3. Show competence
  • 4. Be supportive
  • 5. Provide direction
  • 6. Empower others

    Item no.: NE01140074
    Format: DVD (With Workbook)
    Duration: 14 minutes
    Copyright: 2006
    Price: AUD 515.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: HOW TO MENTOR

    Featuring:
  • Presenter Eve Ash
  • Presenter Peter Quarry

    In this program, Psychologists Eve Ash and Peter Quarry, discuss strategies for successful mentoring. The role of a mentor is different from that of a supervisor or coach and without this specific understanding a mentor may end up micromanaging, rather than advising.

    This program presents two role plays, modelling how to establish the process in the first meeting and how to identify and confront challenging trends of the mentee. The skills for successful mentoring are outlined.

    Training Points
    1. The first meeting -In the first meeting, the mentor may find that he or she takes the lead role, as there are basic details regarding process and expectations that need to be established.

    2. A middle meeting - As the process progresses, the mentor will have a greater understanding of the issues preventing the mentee from achieving his or her goals. Through providing appropriate and supportive feedback it is possible to assist the mentee to develop skills and implement change.

    3. Skills for a mentor:
  • Active listening
  • Ask open questions
  • Challenge and confront
  • Good facilitation skills
  • Develop trust
  • Agree to confidentiality
  • Show caring
  • Provide networking opportunities
    Click Here To Preview

    Item no.: FK02370853
    Format: DVD
    Duration: 18 minutes
    Copyright: 2008
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: HOW TO MANAGE & MOTIVATE A SALES TEAM

    Featuring:
  • Interviewee Eve Ash
  • Interviewer Peter Quarry

    Sales managers all need to implement the seven essential skills covered in this program to ensure the success of their sales team. Find out how to encourage best performance.

    1. Select the right people
  • Winning characteristics
  • Highly motivated and enthusiastic
  • Good presentation skills, appearance and the way they talk
  • Good listening skills
  • Experience - product, industry or sales
  • Eager to learn
  • Persistence
  • Competitive
  • Attention to detail

    2. Clarify expectations
  • Set targets and goals
  • Setting standards in the way things are done. Eg. Using common procedures
  • Setting territories
  • Handling preexisting clients
  • Service expectations

    3. Provide resources
  • Give people the tools to be able to do their job

    4. Monitor performance
  • Tracking sales
  • Listening to phone calls
  • Go with them to a sales presentation
  • Call customers to ask how the service was

    5. Develop skills
  • Finding out where a team member is lacking skills and develop them
  • Know peoples learning style
  • Help people get rid of negative beliefs
  • Pair someone who is struggling with someone who is doing really well

    6. Reward & motivate
  • Younger sales people in their 20s, need reassurance that they are making progress
  • Sales people in their 30s need higher rewards and incentives
  • Late 30s and 40s, sales people want status and formal recognition
  • Late 50s and 60s they want minimal effort
  • Monetary rewards
  • Peer recognition - ringing a bell for a sale, sales person of the month, top sales in a month

    7. Provide support
  • Showing you care about your employees

    Dealing with burnout:
  • Talk and discuss reasons why they are feeling burnt out
  • Conduct motivation sessions
  • Cut responsibilities
    Click Here To Preview

    Item no.: NN01140806
    Format: DVD
    Duration: 19 minutes
    Copyright: 2007
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: DELEGATING & PRIOITISING

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Learn techniques for setting priorities and delegating effectively.

    Item no.: KL01140897
    Format: DVD
    Duration: 18 minutes
    Copyright: 2006
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: LEADERSHIP

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Learn the characteristics of effective leaders and the behaviour required in today's workplaces.

    Item no.: CP02480694
    Format: DVD
    Duration: 17 minutes
    Copyright: 2006
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: MAKING TEAMS WORK BRILLIANTLY

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Learn how to set clear directions, facilitate open communication, provide sound leadership and develop cooperation.

    1. Set clear direction
  • Clarify the organisation's goals, objectives and timeframes
  • Clarify the team's role and contribution to support the organisation's goals
  • Communicate direction in an inspiring way by providing examples, telling stories and generating excitement
  • Lead team meetings effectively with variation, and links between team and individual roles

    2. Facilitate open communication
  • Set up ground rules/list of agreed behaviours (meetings confidentiality, day-to-day work issues)
  • Group discussion

    3. Provide appropriate leadership
  • Flexible direction according to situation (strong direction, eg. New person; standing back, empower team)
  • Fostering self direction

    4. Develop cooperation
  • Be a positive role model - pitch in
  • Give rewards
  • Positive public feedback
  • Manage relationships with other groups - cooperation within and across

    5. Continuous improvement
  • Review mistakes
  • Feedback culture

    6. Common mistakes for team leaders
  • Providing insufficient coaching to bridge gaps
  • Expecting a 'team building' activity to carry everyone for a year
  • Not enough shared leadership
  • Not enough celebration of success

    Item no.: PE02370807
    Format: DVD
    Duration: 14 minutes
    Copyright: 2006
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: MANAGEMENT MASTERY CHECKLIST

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Discover what staff say about their managers and how you rate on an eight point checklist. Improve your rating.

    1. Lead by example
  • Be a role model
  • Lend a hand - step in
  • Same rules for yourself as for team
  • Manager in customer service role with team
  • Be exemplary at own work

    2. Build trust
  • Be consistent, not moody
  • Keep promises
  • Treat appointments for team members same as external
  • Stick by your word
  • Admit mistakes
  • Admit what you don't know
  • Be fair

    3. Inspire and motivate
  • Be enthusiastic yourself
  • Be optimistic, positive
  • Give praise and encouragement regularly

    4. Communicate effectively
  • Explain tasks and roles clearly - check understanding
  • Use appropriate method - spoken, writtenˇK
  • Ask for feedback on specific issues
  • Don't over-talk - cluster or group your information

    5. Develop the team
  • Be there!
  • Understand skills needed
  • Identify gaps
  • Be a coach, mentor
  • Individual development

    6. Be supportive
  • Understand concerns
  • Show empathy
  • Be flexible, creative in supporting through a specific problem
  • Support the most desired management characteristic according to surveys

    7. Create a feedback culture
  • Encourage open, honest feedback
  • Ask for/welcome feedback yourself
  • Be non-defensive
  • Regular feedback
  • Time for each person

    8. Focus on results
  • Don't do other behaviours, then miss this critical one!
  • Maintain focus on goals and how they can be achieved

    Item no.: LL02370592
    Format: DVD
    Duration: 14 minutes
    Copyright: 2006
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: MANAGING A MATURE AGE WORKFORCE

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    What is the impact of the decline of the 'baby boomers' in workplaces? Learn why companies must retain these workers.

    Does age discrimination exist?
  • 50% of men over 45 years leaving jobs did so because of retrenchment, redundancy, mandatory retirement
  • Average hiring age is shrinking
  • According to research: 50% of senior managers and HR managers believe older workers are less productive; 73% of workers over 55 years feel age is limiting their careers

    Myths about mature age workers
  • Unreliable because of health problems
  • Less flexible
  • Not "attractive", eg. For reception work
  • More expensive to employ and insure
  • Have physical limitations, prone to injury
  • Less easy to "mould" to positions

    Facts about mature age workers:
  • Take less time off - many companies report drop in absenteeism rates after hiring older workers
  • Have fewer accidents per employee hour
  • Have better judgement and critical thinking ability - "have been around the block"
  • Higher productivity levels, more loyal than younger staff
  • More committed to excelling in their job
  • Over 55 year demographic has highest uptake of internet useage (IT is the only industry sector with a good balance of mature age and younger workers)

    The advantages of having mature age workers:
  • Balance young (naive?) enthusiasm with mature wisdom
  • Knowledge transfer as Gen X workers take up senior roles
  • Mature workers help maintain the "organisational memory"

    Promoting a mature age workforce:
  • Need better informed HR and line managers - challenging incorrect stereotypes, changing recruitment practices
  • Company-wide policies to encourage mature age workers - training programs; "eldercare" challenge; greater flexibility
  • Be an employer of choice

    Item no.: PE01140809
    Format: DVD
    Duration: 14 minutes
    Copyright: 2006
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: MANAGING PERFORMANCE

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Practical advice explaining the steps to successful performance management.

    Item no.: WA01140705
    Format: DVD
    Duration: 11 minutes
    Copyright: 2006
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: SUPERVISORY STYLES

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Learn to choose the right style of supervision for the right situation.

    Item no.: YN02480740
    Format: DVD
    Duration: 14 minutes
    Copyright: 1993
    Price: AUD 319.00

    [Go top]

    Add to cart


    TAKE AWAY TRAINING: THE NEW SUPERVISOR

    Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Discover the challenges and opportunities awaiting the newly appointed supervisor.

    Item no.: EH01140742
    Format: DVD
    Duration: 13 minutes
    Copyright: 1993
    Price: AUD 319.00

    [Go top]

    Add to cart


    MANAGEMENT SKILLS VIDEOQUIZ

    Featuring:
  • Presenter Peter Quarry

    An entertaining quiz to motivate managers and team leaders to improve the way they manage others.

    The TV host presents 10 multiple choice questions covering key management issues. Viewers complete the quiz individually or in groups.

    Item no.: HR02480833
    Format: DVD
    Duration: 20 minutes
    Copyright: 2000
    Price: AUD 405.00

    [Go top]

    Add to cart


    SYSTEM OF CHANGE, A: THE CHANGE CHAMPIONS

    Use helicopter thinking, high energy, pragmatism and visionary leadership.

    Item no.: CC02480890
    Format: DVD
    Duration: 14 minutes
    Copyright: 1990
    Price: AUD 295.00

    [Go top]

    Add to cart


    Email :
    inquiry@learningemall.com

    Websites :
    http://www.learningemall.com [ English ]
    http://www.learningemall.com.hk [ Chinese ]