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Content

Human Resources Management


Managing People



INSIGHTS AND STRATEGIES: BULLYING EVEN AT THE TOP

Exploring the problem of bullying, even at the senior levels.

~ Types of bullying
~ Is undermining bullying?
~ Bullying by text & email
~ Bullying phone calls
~ Responding to bullying
~ Discussing the problem
~ Zero tolerance
~ Training & documentation
~ Facts provide insight
~ The bully
~ Take action


DVD / 2015 / () / 19 minutes

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INSIGHTS AND STRATEGIES: GENDER INEQUALITY

Understand the importance of addressing gender balance.

~ Businesses benefit from gender balance
~ Women are under-represented at higher levels
~ Remuneration inequality impacts lifestyle
~ The flow-on effect
~ Develop the skill of asking
~ Strategies for gender equality
~ Learn how to work together


DVD / 2015 / () / 10 minutes

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INSIGHTS AND STRATEGIES: LAYING OFF AND REDEPLOYING PEOPLE

Managing the challenges and sensitivities effectively.

~ The starting point is policy
~ Clarify the structure&new roles
~ The language to use
~ Preparing for a large scale change
~ Key questions and policy decisions
~ Restructuring and voluntary redundancy
~ Developing the internal capability
~ The transition phase
~ Emotions & resilience
~ Communicate throughout the process


DVD / 2015 / () / 14 minutes

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INSIGHTS AND STRATEGIES: MANAGING DISRUPTIVE CONDUCT

Understanding the issues and ensuring a code of conduct.

~ What is disruptive conduct?
~ Complaints about colleagues
~ The HR intervention
~ Resolving a problem through consultation
~ Open discussion & ground rules
~ Organizational code of conduct
~ Personal standards & respectful discussions ~ Key points


DVD / 2015 / () / 10 minutes

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INSIGHTS AND STRATEGIES: MANAGING GRIEVANCES

Steps to ensure grievances are managed well.

~ Assess seriousness of problem
~ Dealing with low-level complaints
~ Managing more serious problems
~ Start the investigation
~ A question of confidentiality
~ HR obligations for serious allegations
~ Crossing the line
~ Key points


DVD / 2015 / () / 17 minutes

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INSIGHTS AND STRATEGIES: SKILLS FOR MANAGING REDUNDANCY / LAYOFFS

Companies change, roles change and some people don't perform.

~ Is the redundancy genuine?
~ Use flexible employment contracts
~ Be objective and factual
~ Don't assume how people will react
~ Balancing priorities


DVD / 2015 / () / 10 minutes

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INSIGHTS AND STRATEGIES: THE PROBLEM OF NIGHTMARE STAFF

There are a range of strategies for dealing with problem staff.

~ Understand the person's position
~ Consider your management style
~ Reduce emotion & seek input
~ Agree on problem & action plan
~ Performance plan with measurables
~ Measuring & training
~ Manager's mindset & commitment
~ Warnings & written evidence
~ Managing the exit


DVD / 2015 / () / 15 minutes

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INSIGHTS AND STRATEGIES: UNFAIR DISMISSAL

Insight and understanding about problem areas.

~ What is unfair dismissal?
~ Why do people claim unfair dismissal?
~ Investigating unfair dismissal
~ Thorough documentation
~ Ensure policies are followed
~ The cost of unfair dismissal
~ Minimize risk of unfair dismissal


DVD / 2015 / () / 10 minutes

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TALENT MANAGEMENT: HOW TO STOP THEM LEAVING

Featuring Chris Searle, Tim Vine and Mina Anwar.

Someone resigning often comes as a complete shock. Even if you saw the warning signs, and just didn't do anything about them, the number of thoughts that simultaneously rush into your head is immense. Why are they leaving? Could I have stopped it? How much is it going to cost to find a replacement? How will we manage without them?

This programme highlights the three key reasons why employees might want to leave: stress, feeling undervalued, or just plain boredom. It demonstrates, for managers, how to spot when an employee might be thinking of going, how to find out what has caused that situation and how to prevent it from turning into a resignation.


DVD / 2004 / () / 25 minutes

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ABSENCE MINDED: MANAGING ABSENTEEISM

Featuring Tim Vine, Nina Wadia and Karen Taylor

Absenteeism is as common as the common cold and it costs UK businesses nearly ˘G11bn every year. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be having difficulties because of bullying or experiencing childcare problems. Or they could be just playing a game of golf. Even a slight change in the working environment can affect some people's motivation and lead to days off work.

This engaging and humorous programme shows one manager's journey from recognising he has an absenteeism problem, to taking such a structured and positive approach that he reduces the levels of absenteeism quite dramatically.

Covering all aspects of managing absenteeism, including the return to work interview, Absence minded teaches managers how to deal with this sensitive subject area in three simple stages.


DVD / 2001 / () / 23 minutes

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CAN YOU SPARE A MOMENT? COUNSELLING SKILLS FOR MANAGERS

Featuring John Cleese, Angus Barnett, Lorraine Brunning, Ricky Gervais and Jaye Griffiths.

With the increased stresses that result from fierce market competition, an intense pace of work, commuting and the ongoing demands of home life, it's no surprise that companies are looking ever more seriously at the ways in which they can support their staff.

Today, people are more concerned about how they can achieve a healthy work/life balance rather than being macho about their workload.

It's within this context that forward-thinking managers need to develop their counselling skills.

All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations.

The programme reinforces key messages to aid even the most inexperienced managers, team leaders or personnel staff. With key sections ideal for supporting role-plays, this programme will also complement any interview skills or management course.


DVD / 2001 / () / 25 minutes

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FIRST AMONG EQUALS: LEADING A TEAM

Featuring Martin Ball and Gary Webster.

There are three steps managers should take to inspire their teams: give them confidence in the value of their specific role in the team, confidence in their value as individuals and confidence in their value as part of a team.

Suitable for all managers and team leaders ˇV of project teams or permanent teams ˇV this engaging programme presents clear and memorable messages to help inspire everyone involved.


DVD / 2001 / () / 25 minutes

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SOLVING PEOPLE PROBLEMS ON THE JOB

One out of every five people in the workplace can be difficult to deal with. This program identifies the most troublesome personalities and shows you how to handle them - both tactfully and effectively.

You will learn how to:
~ Motivate a "Dead Weight" to live up to expectations
~ Confront "Backstabbers" who undermine team efforts
~ Communicate that a "Joker's" inappropriate remarks are unacceptable
~ Deflect co-workers who believe their social needs are more important than their work
~ And more!


DVD (With VHS, Guides) / 1998 / () / 26 minutes

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I'D LIKE A WORD WITH YOU: THE DISCIPLINE INTERVIEW

Featuring Hugh Laurie, Paul Merton, Dawn French, Jesse Birdsall and Helen Baxendale.

This programme shows managers and team leaders just how badly a discipline interview can be handled by introducing three managerial styles that need improvement; Ethelred the Unready, Ivan the Terrible, Gillian the Silent.

By analysing the wrong way to interview, these amusing scenarios then show how the right skills can keep staff motivated and working towards the same goals.

Most suited to first-line managers, this programme explores essential interviewing skills and is ideal for introducing role-plays.


DVD / 1996 / () / 28 minutes

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TEAM LEADING: HOW TO BECOME AN EFFECTIVE TEAM LEADER

Team leading covers the challenges every manager faces in trying to lead a team and looks at what managers need to lead and motivate a team effectively.

This resource covers:
~ Giving the team direction and information; managing conflict constructively.
~ Recognising team strengths and encouraging others to see them.
~ Praising achievements and championing the team to outsiders.
~ Monitoring the team's progress.


DVD / 1994 / () / 27 minutes

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BUILDING THE PERFECT TEAM: BELBIN'S TEAM ROLE THEORY IN ACTION

Featuring Barbara Flynn and Duncan Preston

To appreciate the nine key team roles, and balance an effective team accordingly.

Managers must understand that people bring more than their skills and experience to a team; they bring their personalities as well. Utilising people's behavioural strengths to create a balanced team adds immensely to both group and personal performance.

This programme dramatises Dr Meredith Belbin's team-role theory, and explains how to identify nine key team roles for a balanced team. In true-to-life scenarios, it shows that although each team member has a functional role they also have a team role and these are critical to the team's success. Each of the nine roles is defined and shown in action.

Using a clearly explained structure, Dr Belbin reveals how teams with fewer members may need people to perform dual roles. He shows how behavioural skills can be assessed and how, with care, teams can be constructed that take account of hierarchies as well as personal interaction.

The key outcomes
~ Build and balance the most effective team
~ Learn skills for team building, meetings and project management


DVD / 1991 / () / 29 minutes

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MANAGING PROBLEM PEOPLE: SIX CASE STUDIES IN LEADERSHIP

Featuring John Cleese, Stephen Fry, Rik Mayall, Emma Thompson, Dawn French, Jennifer Saunders, Cassie Stuart, Michael Percival and Patricia Hodge.

To demonstrate to managers how they can change a problem person into a positive performer.

This comprehensive six-part set of programmes introduces typical problem people and shows inexperienced managers and team leaders how to deal with them to improve performance. It is an amusing and versatile resource, which can be used to complement or instigate all types of management and interpersonal skills training.

The following six programmes are available for individual or series purchase: Rulebound Reggie (12 mins) tells his manager that nothing can be done until the paperwork is in order. Encouraging Reggie's sense of belonging makes him much more amenable.

Bigmouth Billy (16 mins) promises everything but does nothing until his boss helps him to plan an effective schedule and set realistic deadlines.

Moaning Minnie (19 mins) can give a thousand excuses why something can't be done, but her manager quickly learns how to turn a whinger into a winner.

Wimpy Wendy (17 mins) needs constant reassurance before making decisions, but by consulting her and empowering her, her manager boosts Wendy's confidence.

Lazy Linda (15 mins) gets away with murder. But by balancing quality and quantity, her manager brings her performance up to scratch.

Silent Sam (17 mins) knows his job backwards but just cannot communicate. Therefore he is given time to plan and encouragement to express himself.

The key outcomes
~ Helps managers deal with all types of individuals, whatever their personality
~ Maximises the potential of employees, helping them to overcome individual obstacles


DVD / 1988 / () / 96 minutes

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ACHIEVING PEAK PERFORMANCE ON THE JOB

Imagine yourself as more efficient, helpful and productive. You'd know exactly where to begin, what questions to ask and how to get the job done right every time. Believe it or not, it is possible. Quickly discover how to become the super-productive peak performer you're meant to be. In this video, you'll learn how to:

~ Overcome obstacles that threaten to derail your progress.
~ Discover when - and under what conditions - you work at your peak.
~ Function better even during your non-peak hours.
~ Work more efficiently whether you're a "collaborator" or a "lone ranger."
~ Create a work environment that helps you thrive.
~ And more!


DVD / / () / 26 minutes

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CONFLICTS IN THE WORKPLACE: SOURCES & SOLUTIONS

Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.

Learn these solutions:
~ Responding with empathy
~ Active listening
~ Setting a limit
~ Finding something to agree with
~ Using "I" language instead of "You" language
~ Disengaging to cool off
~ Appealing to mutual self-interest
~ Attacking the problem, not the person

Now, it is true that there are many things you CAN'T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.

Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your lifeˇXand career.


DVD (With Study Guide) / / () / 17 minutes

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HOW TO GIVE AND RECEIVE CRITICISM

Most people dread giving and receiving criticism because it goes against our natural desire to be respected and liked. But done properly, criticism can be a powerful tool to help you and others improve performance.

DVD / / () / 18 minutes

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MANAGING ETHICS

Managing Ethics brings managers and supervisors into the same situations from our introductory video, Workplace Ethics, and supplements their ethics training with ethical leadership skills necessary for maintaining an ethical workplace.

The benefits of working in an ethical company are well known. This managing ethics training video will help your managers and supervisors develop an ethical leadership perspective in order to sustain a culture of integrity among all employees.

Managing Ethics replays the scenarios portrayed in its companion training video, Workplace Ethics, but this time from the leader's point of view, illustrating essential management skills.

Your managers and supervisors will learn how to share core values in ways that employees can personally understand, live the values themselves every day, and take appropriate actionˇXby acknowledging positive behavior or promptly correcting ethical lapses.

Ethics shouldn't be taken for granted. Without constant attention, ethical standards can be weakened by small decisions that add up. This ethics training DVD gives your managers the tools they need to uphold standards and protect the integrity of your organization.


DVD (Closed Captioned) / / () / 17 minutes

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MANAGING PEOPLE

The ability to effectively manage employees is highly prized. This presentation explores the important roles involved in human resource management, and the traits which constitute a good manager. Multiple management strategies and theories are also presented and analyzed.

CD-ROM (Win, PowerPoint Presentation (70 slides)) / / () /

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MANAGING THE DRUG-FREE WORKPLACE

This video helps you meet mandated training requirements and provides guidance for your managers and supervisors.

The widespread use and acceptance of alcohol and drugs in society has had an impact on the workplaceˇXand created special challenges for managers. Whether or not drug-free workplace training is mandated in your organization, managers need to know how to respond when their workgroup is affected by employees with drug or alcohol problems.

Featuring bonus scenes not included in the employee version, this manager version shows all individuals with supervisory responsibilities what to look for and what to do if they become aware of substance abuse among their direct reports. It also cautions them to be aware of legal requirements, such as ADA and FMLA, that might affect scheduling and performance management once they are on notice of a problem.


DVD (Closed Captioned) / / () / 23 minutes

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MANAGING THE WORKPLACE BULLY

What do you do if you're the supervisor or manager of a problem employee? What if you are the target of bullying behavior, yourself? Or if you are accused of acting like a bully?

As a manager, it's up to you to be a role model. You need to insist on being treated respectfully yourself, and you need to provide a safe and respectful atmosphere for your people.

Sure, it takes courage to confront a disruptive team member. And, yes, you may be tempted to look the other way when a star performer is the one who is behaving badly. Or when under-performing employees disappoint you again and againˇXwell, it's admittedly tough not to treat them harshly yourself.

This brand new release tackles these issues head on, providing practical solutions that help you put an end to bullying behavior in your subordinatesˇXand find new ways to deal with your own frustrations so that you don't end up looking like the bad guy.


DVD (Closed Captioned) / / () / 18 minutes

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MOTIVATING EMPLOYEES DURING ORGANIZATIONAL CHANGE

Do you cringe when you hear: "But that's the way we've always done it"? Show the downside of "business as usual" and the upside of changing ... with guidance from this powerful video. You'll discover techniques to ensure that any change effort is a success!

DVD / / () / 21 minutes

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PERFORMANCE APPRAISALS: GETTING RESULTS

How to conduct performance appraisals that get the best from your employees, and tackle poor performance before it becomes a habit.

Effective performance appraisals add value to your organization. They motivate your top employees to do even better. And they tell underperformers exactly what is expected and how to improve.

Unfortunately, performance appraisals are often regarded as mere formalities. Performance reviews are sometimes administered lateˇXor skipped altogether. Clear guidance falls by the wayside, and halfhearted work goes unchallenged.

In this performance evaluation training program, you'll follow two story lines. One involves a small business taking steps to formalize a review process for the first time. The other presents a large corporation attempting to energize an existing system. Watch as two very different managers prepare for challenging review meetingsˇXand see them apply skills that defuse tension and achieve the desired results.

Learn:
~ Critical elements to cover in your performance evaluation process.
~ The advantages of sticking to a regular schedule.
~ The importance of fairness and consistency.
~ The nuts and bolts of formats and record-keeping.
~ Methods of motivating the top producers.
~ How to deal with underperformers.
~ Skills for the face-to-face review meeting.
~ The value of employee feedback.

This performance review DVD shows that effective reviews can increase productivity, resolve problems, and improve work satisfactionˇXboth for employees and their managers.


DVD / / () / 18 minutes

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POWER OF POSITIVE DISCIPLINE, THE

Use this employee discipline DVD's six-step process to turn problem employees into valuable contributors.

You have a discipline problem with an employee. You've tried looking the other way. You've tried gentle reminders. Maybe you've even tried getting mad. Nothing changed. So now what do you do? How do you handle the situation in the best possible way for the employee and for your organization?

This new employee discipline DVD gives you six steps of positive, progressive discipline which begin with coaching and escalate to stronger measures only as needed to solve the problem. In many cases, employees will respond early in the process. But if not, the later steps help you address continuing performance shortcomings calmly and professionally.

You'll see the best ways to:
~ Clarify what's expected.
~ Convince the employee that change is necessary.
~ Get the employee's agreement to change.
~ Come up with an action plan together.

This process is not intended as punishment. Instead, these steps help employees satisfy expectationsˇXand possibly save their jobs. And if they do not have a commitment to improve, you will know that you have given them a fair and legal opportunity.

Disciplining employees is never easy. But if you follow the steps of positive, progressive discipline, it doesn't have to throw you for a loop every time. Instead of disruption and anxiety, positive, progressive discipline can make working with employees to help them improve their job performance a rewarding part of any manager's or supervisor's job.


DVD / / () / 21 minutes

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SUCCESSFUL TERMINATION

Terminations are tough. Learn how to do them properly with this termination training program.

Terminating employees can be the hardest part of management. This essential training program will help your managers terminate problem employees properly, and in compliance with the law. It will also help managers avoid terminations by teaching performance management techniques that can sometimes help an at-risk employee salvage his or her job.

Part 1: Progressive Discipline
~ Identifying the problem employee.
~ Right and wrong responses.
~ Documenting expectations.

Part 2: Lawful Terminations
~ Maintaining respect.
~ Organizing discharge discussions.
~ Preparing for the discharge.
~ The termination meeting.


DVD / / () / 39 minutes

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