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Content

Managing People

Managing People


DE-CLUTTERING THE OFFICE

The office is a disgraceful mess! Carol is on a mission to de-clutter the office to make sure it's cleaner, more motivating, safer and more secure. She implements a clean-desk policy that the team must adhere to. Some of the team members are attached to their clutter or personal items and don't want to let go. There is a battle of wills until Carol declares that according to her policy, anything left lying around will be thrown out or donated to Carlos the cleaner. Everyone reluctantly commences a massive clean up and Carol is very satisfied with the outcome.

Item no.: MB02481059
Format: DVD
Audience:
Duration: 8 minutes
Copyright: 2012
StdBkNo.: 9781921910142
Price: AUD 275.00

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ENSURING A RESPECTFUL WORKPLACE

Serena is concerned that the culture in the office lacks basic elements of respect. The issue is addressed head on as members of the team confront Carol about some of the racist and insensitive comments she has made in the past. She begins to wonder if she really is doing something wrong. Meanwhile Sam and Sanjay are talking about Serena and ridiculing her, which Serena overhears. Carol in turn also overhears and is both amused and shocked. Serena is devastated. Carol sees the perfect opportunity to give Serena a pep talk and help her get back on the horse.

Item no.: SA01141060
Format: DVD
Audience:
Duration: 8 minutes
Copyright: 2012
StdBkNo.: 9781921910135
Price: AUD 275.00

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BULLYING AND HARASSMENT

Bullying, harassment and especially sexual harassment is unacceptable in any workplace.

But many people don't realize when the line is crossed. And what can someone do if they are bullied?

These four outstanding dramatized case scenarios will provide triggers to help identify bullying and enable people to discuss strategies for reporting and overcoming it.

Case 1: Rachel and Mark - 5 minutes
Mark is a senior consultant, but his manager makes him feel humiliated. He talks to his father but is reluctant to go to HR.

Case 2: Mike and Judy 2 minutes
Judy is upset about the way Mike speaks to her. It is making her feel sick about work.

Case 3: Kim and Jane - 2 minutes
Kim and Jane are peers but Kim is making it awkward for Jane who likes to do her job well. Is this bullying?

Case 4: Mike and Claire - 6 minutes
Mike is Claire's boss and up until recently they often laughed and joked together. But now he has started asking her out, requesting her to stay back from work and even move her desk closer to his. Claire stands up to Mike but is unsure of the future.

Item no.: JF01140870
Format: DVD (With Workbook)
Audience:
Duration: 15 minutes
Copyright: 2009
StdBkNo.: 9781921409714
Price: AUD 515.00

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DAMAGE CONTROL

An excellent case study of a major product delivery disaster and a very angry client - all superbly managed by the account manager, who demonstrates exceptional service, communication, problem solving, and leadership skills.

Version 1: Drama only - 7 minutes.

Version 2: With 20 Key Learning Points - 7 minutes

Part 1: The Problem - Anne is furious about the inferior quality of a recent delivery. Tash, the account manager, takes responsibility, listens and apologizes, and commits to solving the problem quickly.

Part 2: Resolving the Problem - Tash investigates the problem internally - without blame, and leads the team to implement a quick solution.

Part 3: Updating the Client - Tash keeps the client informed and outlines the full solution, again apologizing.

Part 4: Ensuring Problem Won't Happen Again - Tash debriefs with the team and invites ideas to improve.

Item no.: YD02370871
Format: DVD (With Workbook)
Audience:
Duration: 14 minutes
Copyright: 2009
StdBkNo.: 9781921409707
Price: AUD 515.00

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LEADERSHIP SINS

Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes managing Anne, and after a feedback session he makes some changes.

Version 1: Drama only - 9 minutes.

Version 2: With Psychologist Eve Ash commentary - 13 minutes

Part 1: The Sins -David doesn't discuss and agree on the way they will work together, doesn't listen and continually interrupts, fails to acknowledge good work, invades personal space, is inflexible about the way things are done, is oblivious to Anne's body language and the impact of his own behavior.

Part 2: Feedback - Anne gives David specific feedback about his behavior and how it makes it hard for her to work effectively. David acknowledges the feedback and accepts the need to change.

Part 3: Empowerment - David discusses career goals with Anne and brings out her motivation.

Item no.: NE02480872
Format: DVD (With Workbook)
Audience:
Duration: 22 minutes
Copyright: 2009
StdBkNo.: 9781921409684
Price: AUD 515.00

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PERSONALITY CLASH

Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitive comments and fashion clothes.

Anne, who is new, feels that Kim does not fit in well, and is frustrated by her messy desk and personal hygiene issues.

Their relationship is spinning out of control. Anne takes the lead and sets up an open discussion where they give each other feedback, discuss their differences and come to a resolution for an effective working relationship.

Part 1 - Communication Breakdown

Part 2 - Feedback and Resolution - 20 Key Learning Points are provided in an alternate version.

Item no.: GY01140873
Format: DVD (With Workbook)
Audience:
Duration: 14 minutes
Copyright: 2009
StdBkNo.: 9781921409691
Price: AUD 515.00

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ADDRESSING BULLYING IN THE WORKPLACE

If bullying is not appropriately managed, a culture of fear and bullying can quickly become endemic in an organisation. Fortunately, this culture can be turned around with education of all staff, the laying down of clear procedures for reporting bullying and the presence of empathetic managers who act quickly to resolve a problem.

This program looks at strategies that can be implemented to prevent and manage bullying in the workplace and investigates some of the important aspects of the development of a policy and procedures to deal with bullying.

Please contact us for primary and secondary schools pricing.

Item no.: WS08690863
Format: DVD
Audience:
Duration: 26 minutes
Copyright: 2006
StdBkNo.:
Price: AUD 235.00

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DEALING WITH ABUSIVE & THREATENING CALLS

Featuring:
  • Interviewer Eve Ash
  • Interviewee Peter Quarry

    Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally.

    1. Listen
  • Let them vent
  • Don't cut them off
  • "I'm listening"

    2. Stay calm
  • Don't take it personally
  • Moderate your voice

    3. Diffuse anger
  • "I can hear you're angry"
  • "I'm sorry you're angry"
  • Summarise their problem

    4. Explain and set limits
  • Clarify company rules/procedures
  • Use soft tone of voice
  • Give three warnings:
  • "would you please refrain...";
  • "I must warn you to stop... or I will terminate the call";
  • "...so I am going to have to terminate the call"

    5. Focus on resolution and outcome
  • "I want to fix this"
  • "Let's solve this now"

    6. Complete contact professionally
  • Summarise and agree on action
  • Follow up and take notes
  • Brief others as necessary
  • Debrief yourself

    Item no.: VY02370555
    Format: DVD
    Audience:
    Duration: 15 minutes
    Copyright: 2006
    StdBkNo.: 9781921909368
    Price: AUD 319.00

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    BULLYING PREVENTION: EMPLOYEE AWARENESS AND RESPONSE

    This program provides essential OH&S training for all employees on the damaging impact of workplace bullying. Employees will learn how to identify bullying behaviours and how to respond if it occurs.

    In this program employees will learn:
  • What is bullying
  • Distinguishing bullying from proper management control and direction
  • Examples of workplace bullying
  • Who are the bullies/victims
  • What to do if they are bullied or witness bullying taking place

    Item no.: TJ02481000
    Format: DVD
    Audience:
    Duration: 12 minutes
    Copyright: 2002
    StdBkNo.: 9781921635243
    Price: AUD 545.00

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    BULLYING PREVENTION: ROLES AND RESPONSIBILITIES FOR SUPERVISORS AND MANAGERS

    Managers have a legal duty to control workplace bullying. A step-by-step compliance guide on how to maintain a bully free workplace.

    Managers and Supervisors will learn:
  • Examples of workplace bullying
  • Who is involved and when
  • What is impact
  • Management authority and control
  • Roles and responsibilities and liabilities
  • How to maintain a bully free workplace

    Item no.: LH01141001
    Format: DVD
    Audience:
    Duration: 20 minutes
    Copyright: 2002
    StdBkNo.: 9781921635250
    Price: AUD 545.00

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    INTRODUCTION TO SEXUAL HARASSMENT FOR SUPERVISORS AND MANAGERS - INDUSTRIAL VERSION

    Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personally liable for damages and legal costs arising from sexual harassment. Make sure everyone understands their rights and responsibilities.

    In this program Supervisors and managers will learn:
  • What is Sexual Harassment?
  • Duties & responsibilities.
  • Managing sexual harassment issues.
  • What do you do when someone comes to you with a sexual harassment complaint?

    Item no.: HC02371002
    Format: DVD
    Audience:
    Duration: 10 minutes
    Copyright: 2002
    StdBkNo.: 9781921635236
    Price: AUD 545.00

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    INTRODUCTION TO SEXUAL HARASSMENT FOR SUPERVISORS AND MANAGERS - OFFICE VERSION

    Essential information and guidelines for all Supervisors and Managers. Individuals and supervisors can be held personally liable for damages and legal costs arising from sexual harassment. Make sure everyone understands their rights and responsibilities.

    In this program Supervisors and managers will learn:
  • What is Sexual Harassment?
  • Duties & responsibilities.
  • Managing sexual harassment issues.
  • What do you do when someone comes to you with a sexual harassment complaint?

    Item no.: FP02481003
    Format: DVD
    Audience:
    Duration: 10 minutes
    Copyright: 2002
    StdBkNo.: 9781921635229
    Price: AUD 545.00

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    INTRODUCTION TO SEXUAL HARASSMENT IN THE WORKPLACE - INDUSTRIAL VERSION

    Essential training resources to ensure your people behave professionally and ethically.

    Includes workplace compliance topics:

  • Sexual Harassment Prevention
  • Bullying Prevention
  • Discrimination Prevention
  • Internet & Email Liability

    Item no.: HE01141004
    Format: DVD
    Audience:
    Duration: 9 minutes
    Copyright: 2002
    StdBkNo.: 9781921635212
    Price: AUD 545.00

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    INTRODUCTION TO SEXUAL HARASSMENT IN THE WORKPLACE - OFFICE VERSION

    An excellent introduction for all employees, contractors, supervisors and managers new to their role or experienced. Everyone should know and respect their rights and the rights of others.

    In this program employees will learn:
  • What is Sexual Harassment?
  • Who is affected?.
  • Where can it occur?

    Item no.: RV02371005
    Format: DVD
    Audience:
    Duration: 9 minutes
    Copyright: 2002
    StdBkNo.: 9781921635205
    Price: AUD 545.00

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    WORKPLACE DISCRIMINATION: EMPLOYEE AWARENESS RESPONSE

    All your employees must be aware of workplace discrimination and how to respond if they witness or become subject to Workplace Discrimination.

    Learn:
  • What is workplace discrimination
  • Understand attributes and examples
  • Direct and indirect discrimination
  • Steps to take if they experience or witness workplace discrimination

    Item no.: JB02481006
    Format: DVD
    Audience:
    Duration: 14 minutes
    Copyright: 2002
    StdBkNo.: 9781921635267
    Price: AUD 545.00

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    WORKPLACE DISCRIMINATION: ROLES AND RESPONSIBILITIES FOR SUPERVISORS AND MANAGERS

    Supervisors and managers must be clear on what to look out for, what action to take and when to take it.

    Learn:
  • What is workplace discrimination
  • Definition of attributes
  • Direct and indirect discrimination
  • Examples of workplace discrimination
  • Five essential steps to eradicate discrimination in their workplace

    Item no.: SM01141007
    Format: DVD
    Audience:
    Duration: 21 minutes
    Copyright: 2002
    StdBkNo.: 9781921635274
    Price: AUD 545.00

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    WORKPLACE LIABILITY .COM

    All employees must learn about potential risk and liability associated with electronic communications in the workplace and how these risks can seriously effect them and their organisation. Avoid liability, loss and damage.

    Learn:
  • Email risks and misconceptions
  • Scams and fraud
  • Vicarious liability and the legal system
  • Email and internet liability
    1. Copyright infringement
    2. Sexual harassment
    3. Discrimination
    4. Bullying
    5. Confidentiality breach
    6. Privacy
    7. Product and professional liability
    8. Defamation
    9. Computer viruses
    10. Contractual liability and illegal activity

    Item no.: PV02371008
    Format: DVD
    Audience:
    Duration: 20 minutes
    Copyright: 2002
    StdBkNo.: 9781921635281
    Price: AUD 545.00

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    CONFLICTS IN THE WORKPLACE: SOURCES & SOLUTIONS

    Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

    Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

    While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.

    Learn these solutions:
  • Responding with empathy
  • Active listening
  • Setting a limit
  • Finding something to agree with
  • Using "I" language instead of "You" language
  • Disengaging to cool off
  • Appealing to mutual self-interest
  • Attacking the problem, not the person

    Now, it is true that there are many things you CAN'T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.

    Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life-and career.

    Item no.: VN02500307
    Format: DVD (With Study Guide)
    Audience:
    Duration: 17 minutes
    Copyright:
    StdBkNo.:
    Price: USD 179.00

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    EMOTION VS. ANALYTICS: DECISION MAKING AND THE BIASED BRAIN

    With Baba Shiv

  • How to be decisive and confident in decision making.
  • Why starting with price can lead to bad decisions.
  • How loss aversion trumps opportunity-and how to counter negative emotions.

    Is it best to be emotionless and analytical in decision making? When our goal is to be decisive, the answer is a resounding No. Instead, harnessing the power of emotions is critical. Studies of the neural underpinnings of decision making show that our brains start by evaluating options analytically. But very soon-usually based on first impressions-we create an emotional front-runner. We then continue down a path of predecisional distortion, which biases further evaluation. Rather than creating bad decisions, however, this distortion leads to more confident, committed decision making.

    This natural process works best for tradeoff conflicts: deciding between current options. It also works well for decisions involving innovation, growth and expansion. But in cases of sequential conflicts-or when the risk of danger or a bad outcome is greater-taking a more analytical approach is the better choice. Dr. Shiv describes specific techniques for gathering data, group decision making, accessing your gut feelings, and knowing when to allow the contrarians to dominate the discussion.

    Item no.: EL02460309
    Format: DVD
    Audience:
    Duration: 61 minutes
    Copyright:
    StdBkNo.:
    Price: USD 95.00

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    MANAGING CONFLICT

    Conflict is inevitable! Whenever you have two people working together, conflict occurs. Properly managed, however, conflict can be valuable. It generates new ideas and understandings, promotes change and growth, stimulates creativity, and helps clarify issues.

    This program analyzes interpersonal conflict - what it is, why it can be valuable, and why it's important to learn how to manage it. Vignettes illustrate five strategies for managing conflict effectively. The DVD helps viewers learn to analyze the conflict, determine their objectives, and select the most effective strategy for a particular situation. Knowing you have a choice in how to deal with conflict allows you to manage the conflict, rather than letting the conflict manage you

    Item no.: DN00370379
    Format: DVD
    Audience:
    Duration: 19 minutes
    Copyright:
    StdBkNo.:
    Price: USD 495.00

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    MATTER OF RESPECT, A: HOW TO RECOGNIZE & ELIMINATE DISRESPECTFUL BEHAVIOR

    Harassment, whether direct or indirect, takes many forms. Innuendos, slurs, mimicking, jokes, leering, intimidation, touching, gesturing, threats, rumors, and the list goes on. Unfortunately, forms of harassment are taking place every day within most organizations. And, unless disrespectful behavior is recognized and appropriate action taken, it will continue and lead to low morale, poor productivity, and turnover.

    After viewing this DVD and participating in the interactive discussion, participants will:

  • Get in touch with their feelings and express their reactions to the situational dramas presented in the video.
  • Recognize and discuss direct and indirect forms of disrespectful behavior between co-workers and outside customers.
  • Learn and role play (optional) the most effective approaches to confronting the harasser directly.
  • Recognize that it may be necessary and appropriate to report harassment to a manager or human relations person in the organization.

    This is an interactive learning session that will take between 45 minutes and one hour if used as designed.A variety of situations are presented as acted-out scenes.Each scene has a number which appears in the lower right corner. Scenes center around situations regarding:

  • Age
  • Race
  • Religion
  • Sexual Orientation or
  • Preference
  • Disability
  • Sex or Gender
  • Weight
  • Language or National
  • Origin
  • Insensitivity by Managers and Supervisors
  • Rumors

    Item no.: BA00080160
    Format: DVD (With Presenter's Guide)
    Audience:
    Duration: 17 minutes
    Copyright:
    StdBkNo.:
    Price: USD 595.00

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    POSITIVE PREVENTION: A REAL WORLD GUIDE TO DIVERSITY IN THE WORKPLACE

    Educate your new and existing employees on the basics of today's more pressing human resource topics with the Positive Prevention Series. The secret is in capturing each employee's attention with these engaging DVDs that provide easy to grasp content and Q&A scenarios that assure employee understanding.

    Topics covered in this program include:

  • Defining Workplace Diversity
    1. Primary Dimensions, Secondary and Functional Dimensions

  • Appreciating Workplace Diversity
    1. Improve Perspectives, Reflect Reality, Enhance Adaptation

  • Deploying Workplace Diversity
    1. Match Stakeholder Characteristics
    2. Meet Business and Societal Goals
    3. Comply with Legal Expectations
    4. Overcome stereotypes
    5. Encourage Change Agents

    Item no.: CU00080473
    Format: DVD
    Audience:
    Duration: 15 minutes
    Copyright:
    StdBkNo.:
    Price: USD 695.00

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    THREAT DETECTOR: YOUR ROLE IN PREVENTING WORKPLACE VIOLENCE-

    Threat Detector defines red flag behaviors and what action to take when you see them.

    Employees play a very important role in preventing violence in the workplace. They're on the front lines; they may be the first ones to see behavior in a co-worker, customer or vendor that makes them uncomfortable or even scared. The Threat Detector program will clarify what these behaviors are and what action to take when you see them. The goal is to get the right people in your company quickly involved to handle the potential threat. This ultimately results in a safer workplace for all.

    Learning Objectives
    Upon completion of this program, participants will be able to:
  • Define a threat
  • Describe types of threatening behaviors
  • Identify behaviors that should be reported to a manager or Human Resources (HR)
  • Increase awareness of possible threats to prevent workplace violence
  • List company resources including violence prevention policies and reporting procedures for threatening behavior

    Item no.: CN00370510
    Format: DVD (With Facilitator Guide)
    Audience:
    Duration: 17 minutes
    Copyright:
    StdBkNo.:
    Price: USD 425.00

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    WORKPLACE VIOLENCE FOR EMPLOYEES: THE EARLY WARNING SIGNS

    Workplace violence is an issue that can affect any organization, of any size, in any industry. This training video takes on this important topic without sensationalizing, but by approaching the subject directly and honestly.

    Stephen White is a leading expert on workplace violence. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. In this workplace violence training video, Dr. White draws from his experiences to dispel some of the common myths about workplace violence, while providing a better understanding of what you should be aware of to help keep your workplace safe. The employee version details the ten distinct warning signs that could foretell violence. It emphasizes the need for employees to speak up and get help if they notice anything that causes concern.

    Item no.: CE00300317
    Format: DVD (With Study Guide)
    Audience:
    Duration: 17 minutes
    Copyright:
    StdBkNo.:
    Price: USD 199.00

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    WORKPLACE VIOLENCE FOR MANAGERS: THE EARLY WARNING SIGNS

    Workplace violence. It can happen in any size organization, in any industry. We read about it in the news often enough that it seems to be a fairly common threat.

    Fortunately, these tragedies are rare considering the millions of people who go to work every day without incident. And since much is now known about such attacks, the vast majority can be prevented by paying attention to the warning signs and responding with quick, decisive action.

    This dramatic video is narrated by Stephen G. White, PhD, President of Work Trauma Services and Associate Clinical Professor at the University of California, San Francisco. Over the past twenty years, Dr. White has consulted on thousands of threat cases for Fortune 500 companies and other organizations of all sizes, both public and private. Based on this experience, he shares facts about workplace violence that can help you identify risks of violence in your workplace. The manager version and its accompanying study guide offer additional content for managers and supervisors, such as how to hold information-gathering meetings, confront a bully, or terminate a problem employee. Managers are strongly encouraged to get support-from HR, security or other designated resources-if they feel uncomfortable or if there is any possibility of a violent reaction.

    Even if your workplace does not experience threats that indicate immediate danger, proper training on the appropriate response to warning signs of violence will improve employee comfort levels, show due diligence, and help the overall mental health of your organization.

    Item no.: TY02460318
    Format: DVD (With Study Guide)
    Audience:
    Duration: 24 minutes
    Copyright:
    StdBkNo.:
    Price: USD 199.00

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    PRIVACY ISSUES

    Privacy, and the protection of personal information, is becoming a hot topic as technology develops. Peter Quarry, psychologist, interviews Damien Smith, lawyer and Managing Director of Enterprise Care. They explore the tension between living in the modern world and maintaining privacy, and what makes a privacy policy is robust.

    Training Points
  • The balance of privacy with security and safety
  • Considering if corporate privacy policies are robust
  • Developing an effective privacy policy
  • Privacy policies convey confidence and transparency
  • Organisations must control the information
  • Systems are robust - ensuring information is protected
  • When a work task invades someone's privacy
  • Managing profit vs. privacy.

    Item no.: NB02480983
    Format: DVD
    Audience:
    Duration: 13 minutes
    Copyright: 2010
    StdBkNo.: 9781921635199
    Price: AUD 319.00

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    CARING

    SWITCH ON CARING is aimed at service staff, health care professionals and helpers in a wide range of industries.

    It is ideal for attitudinal, telephone and service training, conflict resolution, and for developing effective communication skills. It can be used for induction, team building, counseling training and management development.

    SWITCH ON CARING is ideal for training seminars, short meetings, conferences, workshops and for one on one motivational coaching or self-development online.

    The SWITCH ON CARING program has four segments:

    Segment 1 is about managing stresses at work

    Segment 2 gives positive thinking strategies for working long hours with minimal recognition

    Segment 3 explores ways to manage self and emotions

    Segment 4 covers skills and actions for overcoming burnout

    Managers and trainers can use the content and activity sheets to help their people 'audit' their negative messages and develop and sustain positive messages and caring attitudes.

    Item no.: ZU02481053
    Format: DVD
    Audience:
    Duration: 6 minutes
    Copyright: 2011
    StdBkNo.: 9781921910975
    Price: AUD 275.00

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    HOLDING AN EFFECTIVE MEETING

    Learn strategies for having your meetings be effective and efficient. In today's fast-paced world, it's important to use our time efficiently and a well-run meeting can do just that. Among the topics covered are:

  • The role of the moderator
  • Setting a workable agenda
  • Keeping the discussion on topic
  • Dealing with difficult meeting participants

    Item no.: BN29110051
    Format: DVD (Closed Captioned)
    Audience:
    Duration: 18 minutes
    Copyright: 2006
    StdBkNo.:
    Price: USD 99.00

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    GENDER AND CONFLICT MANAGEMENT

    This program explains that conflict management styles differ for men and women in professional settings and offers tips for providing positive responses that acknowledge those differences.

    Item no.: PY29110043
    Format: DVD
    Audience:
    Duration:
    Copyright:
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    Price: USD 78.00

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