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Like all industries, tourism is subject to changes and trends brought about by a range of diverse factors. As increasing numbers of people worldwide become more affluent and make decisions about spending discretionary income on travel and tourism, various trends emerge and changes occur. In this interview based program we explore these socioeconomic trends, improvements in technology, security issues, low cost airlines, external pressures and the way the tourism industry responds to them. This program is an excellent resource for all students of travel and tourism.

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DVD / 2013 / 26 minutes

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The resort office is the hub of any resort. It is where hotel reservations are processed, rooming lists issued and transfers arranged. It is also the focal point for hoteliers, stakeholders and guests. This location based program looks inside the resort office, its functions and responsibilities and the opportunities that it presents. Thomas Cook CEO of Group Management Pete Constanti explains why the resort office is pivotal to travel companies such as his. This program is an excellent resource for students of travel, tourism and hospitality industries.

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DVD / 2013 / 17 minutes

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The importance of the resort representative in the tourism industry cannot be overstated. They are the individuals who deal at the front line with customers, attending to a range of needs, ensuring their holiday runs smoothly and that their experience is enjoyable and memorable for the right reasons. This location set program takes an in-depth look at the resort representative, covering their roles and responsibilities, the welcome meeting, selling and documentation and resolving problem situations. This program is an excellent resource for students of travel and tourism.

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DVD / 2013 / 14 minutes

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The concept of responsible tourism revolves around the fact that when people travel and visit places away from their own community, they make an impact on local people, their homes, their local and wider environments. This program explores a range of areas relating to responsible tourism including sustainability, green tourism and 'greenwashing', environmental and economic impacts. We examine the positive and negative impacts of travel and discuss with industry experts, ways in which the industry can be made more sustainable. This program is an excellent resource for all students of tourism and sustainable management.

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DVD / 2013 / 32 minutes

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There are many forces that impact on where tourist's choice for their holidays, some have an immediate effect and others the effects are not so significant. In this excellent program we investigate the global forces taxonomy and see how it categorizes the factors affecting global tourism into three layers, the outer layer examining geographical, environmental and climatic factors, the middle layer examining demographic and socio-cultural factors and the inner layer political, economic and technological factors. Each layer creates challenges and opportunities for tourism destinations and we discuss these with tourism experts. This program is an excellent learning resource for all students of tourism and related disciplines.

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DVD / 2012 / 20 minutes

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A large range of factors have led to tourism becoming one of the world's fastest growing industries and this has led to the rapid growth in niche tourism where tourists seek to have experiences beyond their everyday ones. This program explores some niche markets, including volunteer tourism, dark tourism, health and medical tourism, and gastronomic tourism. Discussions with niche market tourists explore their motivations behind the experiences they chose and whether the outcomes were what they were hoping for. This engaging and informative resource is essential viewing for students of tourism and related studies.

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DVD / 2012 / 21 minutes

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Considering pollution from aviation industry and the cost of green air travel, sustainable tourism is a challenge. Despite the setbacks, eco-tourism is growing, supporting economies and conservation efforts of many countries. The Great Limpopo Transfrontier Park unites communities and ecosystems between South Africa and Mozambique that had been divided by colonial borders. Whale watching tours in Australia and nature reserves in Hong Kong and Bangladesh are important destinations for tourists, while the United Kingdom is seeing sustainable entrepreneurship in connection to its well-established culture of rock festivals.

DVD / 2011 / (Senior High - College) / 24 minutes

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Attracting both international and domestic tourist dollars is the key objective for any tourism-related business. In Australia, as in many other countries, the industry has to consistently innovate and find new ways of meeting new markets. In this program we investigate four emerging tourism markets: adventure tourism, ecotourism, indigenous tourism and MICE (meetings, incentives, conferences and exhibitions). Starting with the definition of a number of industry-related terms, this informative program then examines each of these emerging tourism markets and looks at the typical characteristics of tourists likely to seek these experiences. We also explore various ways in which the Australian industry is positioning itself to cater for growing demand in these niche areas. Our presenter takes us to a number of different locations, including the offices of Lonely Planet, and the program features a range of spectacular footage, illustrating the diversity of experiences Australia has to offer. This enthralling program delivers an excellent overview of these four important growth areas in tourism.

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DVD / 2009 / 25 minutes

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This is a film about the Snowdonia National Park in North Wales. It's a beautiful place but is its beauty also its biggest threat, attracting more tourists than it can sustain?

NATIONAL PARKS: Snowdonia is the second largest of Britain's national parks. The national parks were established after years of campaigning by an act of parliament in 1949. The basic idea was to protect the countryside so everyone could enjoy it.

THE VISITOR CENTRE: The jewel in Snowdonia's crown is Mount Snowdon - the biggest mountain in England and Wales. On top of the mountain is a brand new visitor centre. Some people think it's wonderful. Others think it has ruined the mountain.

TOURISM: Tourism is vital to the economy of Snowdonia. It once had a slate industry but this is now mostly defunct. Agriculture is the only other significant industry in Snowdonia, but it provides few jobs.

TRAFFIC: But with tourism comes traffic, congested narrow roads and the pressure to build more car parks. Buses ease the problems, but the Welsh assembly government has actually axed services. Some people argue for a radical approach - closing the park to all traffic.

WELSH HIGHLAND RAILWAY: The Welsh Highland Railway is one of Snowdonia's outstanding new tourist attractions. Steam enthusiasts love it, but residents in the village of Beddgelert, one of the main stops along the line, are up in arms. It's too noisy and dirty, and instead of easing traffic problems, it actually increases them, by attracting more visitors.

HOLIDAY HOMES: Another problem in Beddgelert and across Snowdonia is the growing numbers of holiday homes. Around 50% of Beddgelert's houses are owned by people from outside. Local people can't afford to live in the area any more and are moving away.

WELSH LANGUAGE: A major knock-on effect is the threat to the Welsh language. Snowdonia is the heart of Welsh-speaking Wales, but as more young people move away, the language is bound to suffer

THE BIGGEST THREAT OF ALL? But the National Park's ex-ecology officer, Rod Gritten, says there is a much bigger problem facing Snowdonia: climate change. Hundreds of years of intensive grazing has robbed the mountains of their trees and soil erosion is releasing carbon into the atmosphere, increasing global warming. Radical action is needed now, argues Gritten, before it's too late.

DVD (With Publication) / 2009 / Approx. 27 minutes

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The United States has long been a "service nation" because Americans at every stage of life are willing to pay a premium for good service. In this program, members of the hospitality, human services, and tourism groups - a chef, a caterer, and a food and beverage manager; a massage therapist, a retirement home manager, and a funeral home worker; and a travel agent, a hotel manager, and an event planner - describe what their professions are like.

  • Recommended by School Library Journal.

    DVD / 2009 / 25 minutes

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    By Dafna Kory

    Bodh Gaya, the world's most popular destination of Buddhist pilgrimage, is located in one of India's poorest states. Visitors to this UNESCO World Heritage site are typically shocked by the extreme poverty there, and the Buddhist tradition of alms-giving motivates them to donate money. As a result, Bodh Gaya has developed a sophisticated charity "industry" which caters to and depends on tourists and tourism.

    This thought-provoking documentary explores the complex, interconnected effects of tourism, globalization, culture, philanthropy, and religion in Bodh Gaya. Destination: Tourism provides a deeply perceptive and incisive ethnographic case study as well as a poignant illustration of the overwhelming challenges facing many of the world's poor as they struggle to eke out a living in a seasonal economy almost completely dependent on foreign tourists.

    As the film illuminates, the tourism economy's volatile nature provides only seasonal and temporary work for local residents: time in Bodh Gaya is measured by the coming and going of strangers. For four winter months there are tourists, and therefore work. The rest of the year is marked by desperate unemployment. In addition, dozens of foreign-owned and foreign-operated monasteries function like all-inclusive resorts, monopolizing tourism services. The monasteries also inflate real-estate values: when farmlands become monasteries, farmers must find a new livelihood. Survival has become a challenge for Bodh Gaya's residents.

    In the search for sustainable employment, entrepreneurial locals have established hundreds of charity schools for destitute children. These village schools are entirely funded by tourist donations and have become a not-to-be-missed point on the Bodh Gaya tourist itinerary. The mud-hut schools and their slate-and-chalk students have become a "Kodak moment" for the visiting Buddhist pilgrims, and a means of livelihood for local residents.

    Destination: Tourism will generate thought and discussion in any course dealing with international development and globalization, as well as a variety of courses in cultural anthropology, Asian and Indian studies, tourist studies, and religious studies.

  • "A well-crafted work, suitable for a variety of disciplines. It will stimulate discussion and debate in courses encompassing world religions, tourism, and globalization." - Thor Anderson, Visual Anthropologist and Lecturer, Dept. of Anthropology, San Francisco State University

  • "A great teaching tool! Raises questions about the tourism industry and leads to a multifaceted discussion about globalization, culture, and economics. The film is vibrant and layered, a multimedia experience that engages all of our senses: there is not a single dull moment. My students were captivated and intrigued by the presentation." - Mimi Chakarova, Graduate School of Journalism, University of California at Berkeley

    DVD (Color) / 2007 / 20 minutes

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    This program examines the importance of tourism to local economies. It covers all aspects of managing an international tourist destination using The Great Ocean Road as a case study. The broad topics covered include a description of the region and why it is a tourist destination; who visits The Great Ocean Road; managing tourism at the international level; managing tourism at the local level; how tourism benefits the region and some of the challenges that are subsequently created. This program provides students with an understanding of how different groups must work together to create an appealing destination for international tourists.

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    DVD / 2006 / 28 minutes

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    Lucia, a farming community on the slopes of the Andes, were forced to abandon their traditional way of life because of laws brought in to protect the cloud forest where they live.

    THE ECO LODGE. Before, they were destroyers of the forest. Now, they have learned the skills of conservation and sustainability. They have built a lodge for tourists. It is a stunning place, a treasurehouse of bio-diversity.

    MARKETING. But ecotourism is also a business. This is perhaps their biggest challenge, to MARKET themselves in a competitive tourism business.

    A DROP IN THE OCEAN? Eco-tourism is seen as the model for sustainable tourism, but how can projects like this make a difference when so much of the rain forests are still being destroyed?

    DVD / 2005 / 26 minutes

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    By Regina Harrison

    Tourism is one of the largest industries in the world, and one of the most important forms of contemporary contact between different cultures. Eco-tourism and "ethnic" tourism, designed specifically to bring affluent and adventurous tourists into remote indigenous communities, are among the fastest-growing types of tourism worldwide.

    This insightful documentary, filmed in the small tropical forest community of Capirona, in Ecuador, serves as an incisive case study of the many issues and potential problems surrounding eco- and ethnic tourism. Those issues are shown to be simultaneously cultural, economic, and environmental, and are complexly intertwined for both indigenous communities and tourists.

    The film interweaves illuminating sequences featuring the Quechua-speaking Capirona Indians, Ecuadorian tour operators, anthropologists and other academics, and college-age American tourists to examine the benefits and negative costs of such tourism to everyone involved. The film focuses in particular on how tourism has changed the lives of members of the indigenous community, which took eight years to decide to admit tourists into their villages.

    The cash flow from tourism that is managed directly by the Indians bypasses the fees normally exacted by travel agencies and tour operators and may be able to sustain the community if revenues are distributed equitably. But how do indigenous communities, in the context of global tourism and business interests, set up and run successful tourist operations without compromising their own cultural traditions and despoiling their environment?

  • "This frank and lucid video is really good. It is sure to generate rich, complex class discussion. Without denying the possibility of a socially responsible tourism, the video bravely and candidly presents the challenges involved. Viewers are required to move beyond both idealistic and cynically resigned positions, and to see themselves in the eyes of others." - Mary Louise Pratt, Prof. Of Latin American Studies, New York Univ.

  • "This film is perfect for teaching about the complexities and contradictions of globalization as experienced on the ground by indigenous people who are themselves cultural and political actors on a local and global stage. It will engage students profoundly in complicated questions which the film persuades you to care about deeply." - Brett Williams, Prof. Of Anthropology, American Univ.

  • "This heartfelt essay on eco-tourism should elicit lively and informed discussion on the ethics, economics, and cultural issues involved, especially for the indigenous peoples." - Pat Aufderheide, Prof. And Director, Center for Social Media, American Univ.

    DVD (Color) / 2002 / 28 minutes

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    The Great White North is a land of incredible natural beauty. Rivers, Glaciers, mountains, and horse trails draw native city dwellers and foreign tourists alike looking to enjoy Canada's magnificent outdoors. Some are just looking for a pleasant drive with a great view; others want the adventure of a lifetime. Some tourists are even looking for a wild educational experience that will teach them about the natural world.

    Hear from Canadians who are taking their love of nature and creating businesses to cater to all kinds of tourists. Several business owners and their employees discuss the challenges and joys of housing, feeding, entertaining, and keeping safe large groups of people out in nature. Also meet some of the people these businesses bring to the Canadian wilderness as they go rafting, kayaking, horseback riding and hiking.

    DVD / 2002 / 75 minutes

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    The Lake District is one of Britain's most popular national parks. But is it in danger of being destroyed by too much tourism? Some view the area's expanding tourism businesses as "blots on the landscape" X others see them as vital to the local economy. Traffic congestion is a major problem. There's a battle over a bypass, and an ongoing dispute over motor boats using Lake Windermere.

  • "Definitely very useful." - Penny Spooner, Fairfax School

    DVD (With Publication) / 1997 / 45 minutes

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    The Career Clusters: Hospitality DVD lesson features careers concentrating on the management of hospitality services. The DVD provides students with an in-depth look at several careers featured in the Hospitality & Tourism cluster. Students will explore several career descriptions and learn some of the educational requirements and skills needed to be successful in the cluster, as well as the national median salaries for several careers. The lesson includes seven interviews from real-life professionals in the cluster including a VIP concierge, caterer, restaurant manager and several more.

    DVD / 116 minutes

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