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Content

Workplace Communication


Workplace Communication



COMMUNICATE EFFECTIVELY

Project positively, listen and respect others and be clear and engaging.

Dion thinks it's fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language íV good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings.

Viewers can learn the importance of communicating effectively at work and specific strategies for improvement:

  • Show positive body language
  • Listen and respect others
  • Communicate professionally
  • Impress on the phone
  • Present and engage positively

    DVD (Closed Captioned) / 2014 / 13 minutes

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    WORKSITE COMMUNICATION SKILLS

    This program comprises basic communication skills as they are applied within industrial or commercial trade settings such as construction sites, engineering or fabrication workshops and manufacturing enterprises. We explore why clear communication is critical in ensuring that the working environment poses minimal or no risk to workers, and work tasks are completed correctly and quality is maintained. Workers can come from a wide range of cultural and linguistic backgrounds. It is vital that communication in all its forms is appropriate and inclusive for all. Communication with CALD workers is examined as well as using the phone and face-to-face verbal communication.

    Units Of Competency:
    BSBCMM101A - Apply basic communication skills
    CPCPCM2039A - Carry out interactive workplace communication.


    DVD / 2014 / (Senior Secondary to Professional) / 19 minutes

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    RESOLVING CONFLICT

    A great program on essential skills for preventing and resolving conflict with best outcomes.

    As Carol's manager, Serena has observed that she is egotistical and doesn't listen. Serena notes that conflicts often occur in the workplace because people are territorial, aloof, negative or antagonistic. People need to learn to respect individual differences; they may be experiencing difficulties elsewhere in their lives. You must manage your own emotions, particularly when feeling overwhelmed or stressed. When staff are upsetting, Serena adopts a bland expression (even if she is screaming or crying internally). People should be factual íV not attacking or defensive. Sam points out to Michael how he is overly critical of Sam's policy work. Alex and Sam role-play a customer dissatisfied with a product; and how to acknowledge and apologize. They recognize it is best to follow rules and find common ground íV to hold relationships together, despite people's differences. Focus on fixing, not frustration íV this is tough for Michael, who complains about stale food in the fridge, and a messy copy room but must learn to remedy them.


    DVD (Closed Captioned) / 2013 / 9 minutes

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    INVISIBLE RULES (2013 EDITION)

    Men and women live in different cultures and tend to lead in different ways according to the research. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately, neither gender is aware of these disparate norms and rules and often misread what is being communicated. Consequently, what seems natural to one gender culture seem mysterious, baffling, and wrong to the other. The differences are not right or wrong but they can result in confusion and conflict. By making these Invisible Rules visible, Tammy Hughes and Dr. Heim provide the basis for better understanding, communication and teamwork.

    DVD (Closed Captioned, With English, Spanish Subtitles) / 2013 / 48 minutes

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    MANAGING DIVERSITY

    Skills to effectively communicate with a diverse population are becoming increasingly important in today's society. This presentation provides the definition of diversity, identifies the role of culture, and presents the benefits and challenges of managing diversity. Experts from various organizations provide advice on effectively communicating with racial, ethnic, gender, age and ability diverse populations.

    DVD / 2013 / 53 minutes

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    POWER DEAD-EVEN RULE, THE (2013 EDITION)

    Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately neither gender is aware of these disparate norms and rules and often misread what is being communicated. Women may see men as belligerent and insensitive. Men often see women as over-emotional. What they don't understand is that both men and women are doing what works in their own culture. Unfortunately, the same behavior can backfire across culture. Consequently, what seems natural, even right, to one gender culture may seem mysterious, baffling, and wrong to the other.

    In their thoughtful and lively presentation Tammy Hughes and Dr. Pat Heim will explain some of the different rules of the male and female cultures and help viewers understand the differences and learn to improve communication between men and women instead of placing the blame on either gender.


    DVD (Closed Captioned, With English, Spanish Subtitles) / 2013 / 46 minutes

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    ENSURING A RESPECTFUL WORKPLACE

    Serena is concerned that the culture in the office lacks basic elements of respect. The issue is addressed head on as members of the team confront Carol about some of the racist and insensitive comments she has made in the past. She begins to wonder if she really is doing something wrong. Meanwhile Sam and Sanjay are talking about Serena and ridiculing her, which Serena overhears. Carol in turn also overhears and is both amused and shocked. Serena is devastated. Carol sees the perfect opportunity to give Serena a pep talk and help her get back on the horse.

    DVD (Closed Captioned) / 2012 / 8 minutes

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    WORKPLACE RELATIONSHIPS

    Daily life in just about any workplace involves regular interaction with colleagues through different forms of communication. Developing effective workplace relationships is essential for an organisation's productivity, for positive staff morale and for individual job satisfaction. This dramatised production investigates the different working relationships between seven members of staff. It is an engaging and entertaining portrayal of life in an office and explores a number of aspects of workplace relationships. The three chapters focus on developing effective workplace relationships, contributing to workplace activities and dealing effectively with issues, problems and conflict. This is an ideal resource for anyone examining the nature of workplaces and the importance of effective relationships within them.

    Please contact us for primary and secondary schools pricing.

    Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.


    DVD / 2012 / (Middle Secondary - Professional) / 20 minutes

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    DON'T HESITATE COMMUNICATE: EFFECTIVE COMMUNICATION IN THE OFFICE

    Employees in an office often come from different walks of life and different cultures. Their personalities are unique, their expectations diverse. But how can we ensure communication in the office is as effective as possible? This program explores the fundamental business skill of communication in the workplace. The many forms of verbal communication are covered, including oral and written methods such as meetings, speeches, letters and presentations. Similarly, the increasing importance of effective electronic communication is presented. Nonverbal cues such as body language are explored and in summary, the program discusses strategies for overcoming the barriers to workplace communication.

    Please contact us for primary and secondary schools pricing.

    Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.


    DVD / 2010 / (Senior Secondary - Professional) / 31 minutes

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    OPEN COMMUNICATION & TEAMWORK

    Learn how to communicate effectively to achieve best results:

  • Promote open and honest communication
  • Share information, not gossip
  • Build collaborative relationships
  • Resolve conflict productively
  • Create a warm welcome

    DVD (Closed Captioned) / 2009 / 12 minutes

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    CONFLICT MANAGEMENT

    Set in the production office of fictional current affairs program Sighted, this program provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday conflict situations. The program deals with the more ordinary communications that go wrong, the personal and workplace costs of these and the possibilities of avoiding such situations and/or dealing constructively with them when they occur.

    The program offers insights into the following key elements of conflict and conflict management and summarises them in the following text screens:
  • What is conflict
  • Role of conflict in the workplace
  • Conflict spiral
  • Conflict management strategies
  • Constructive conflict management

    Please contact us for primary and secondary schools pricing.

    Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.


    DVD / 2007 / (Middle Secondary - Professional) / 27 minutes

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    NEGOTIATION IN THE WORKPLACE

    In everyday life, negotiation is an important communication skill. This program explores the fundamentals and intricacies of the negotiation process through a fictional scenario of a high school teacher attempting to organise a training camp for her basketball team with her travel agent.

    The program explores the five stages of the negotiation process, including preparation for negotiation, negotiating, bargaining and confirmation.

    This program presents a clear and useful lesson on negotiating whilst highlighting that good communication skills are essential to the negotiation process.

    Please contact us for primary and secondary schools pricing.

    Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.


    DVD / 2007 / (Middle Secondary - Professional) / 25 minutes

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    THE NATURE OF WORKPLACE COMMUNICATION

    This informative program is about communicating in the workplace and follows a week in the life of fictional cleaning company Clean as Krystal.

    The 'mockumentary' style of the program will assist the student to apply the communication theory to the workplace.

    It becomes clear that what is often regarded as the simplest work skill, communication is quite complex and can go wrong at many points of the process.

    With manager Barry Walton as your guide, this program covers topics such as:
  • What is communication?
  • Barriers to effective communication
  • Communication at work
  • Effective workplace communication skills

    Please contact us for primary and secondary schools pricing.

    Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.


    DVD / 2007 / (Middle Secondary - Professional) / 27 minutes

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    THE COOPERATIVE WORKPLACE

    Featuring:
  • Interviewer Peter Quarry

    Features discussion of a case study of one of the fastest growing, successful agencies in the UK.

    With David Abraham, UK.

    David Abraham is UKTV Chief Executive and was Chief Operating Officer at St. Luke's Communications, the world's first and only employee-owned ad agency.

    Educated Oxford University, he co-founded St.Luke's 1995. David has advised the UK Government on public communication programs. He attended Harvard Business School Summer Program in 1997.

    David joins UKTV from Discovery Networks USA, where as EVP and General Manager TLC and Discovery Home he is responsible for overseeing all content investment strategy and execution.


    DVD / 2006 / 15 minutes

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    COMMUNICATIONS FOR SUPERVISORS

    Communication is the foundation of leadership. There are literally hundreds of ways we communicate with speech, hands, eyes, body language, direction, the way we talk with others, the way we listen. Communication is more than talking. Your effectiveness as a supervisor depends somewhat on your verbal skills, your attitude towards people, your non-verbal gestures and signals and certainly, your listening skills.

    Topics covered in this safety video include: 4 communication barriers or problem areas that tend to prevent good communications, positive and negative aspects of communications, and the quick rules for good communications with your employees (listen, investigate, and you discuss the complaint with the other supervisors to see if it has merit and then you make a decision).


    DVD / 2006 / 21 minutes

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    JUST BETWEEN US: COMMUNICATION 101

    Effective communication is an art and skill to be mastered. Our lives and personal relationships can be dramatically changed and enhanced through interpersonal communication. The dynamic presentation includes the qualities of effective communicators, specific techniques, powerful communication tools and tips for expressing emotions and feelings. The importance of several communication concepts, such as metacommunication, perception checking and emotional expression are provided.

    DVD / 2001 / 28 minutes

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    INTERCULTURAL COMMUNICATING

    To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures.

    DVD / 1999 / 40 minutes

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    ACCELERATING ORGANIZATIONAL TRANSITION

    Why do some units in organizations make required changes and achieve new levels of performance while other units in the same organization seemingly stumble, failing to reach performance goals? This two-part video reveals how viewing organizational change as a learning process can make the difference. Based on a three-year study of ten companies undergoing fundamental change in their business models, this video describes the challenges in organizational change and identifies ways leaders can accelerate transitions. Actual case material from an in-depth case study is included. Based on Research at CEO, the Marshall School of Business of the University of Southern California.

    DVD / 55 minutes

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    BREAKTHROUGH LISTENING

    Develop good communication skills-by becoming a better listener.

    We all know that good communication skills are critical in every business environment. We also know that communication often breaks down. When there's a breakdown, we usually think the solution is to speak more clearly. But often, the solution is better listening.

    Each of us has a habitual way of listening-a way of fitting what we hear into our preconceived notions. We are captives of our way of listening, often unaware that what we hear is not what others are saying.

    Listening is a skill that needs to be developed. In this communication program, viewers watch the communication taking place during a typical morning at an office.

    Learning points include:
  • Clear speaking does not guarantee clear listening.
  • Listening is always interpretive.
  • Culture and personal history shape listening.
  • Perceptions about relative power can limit the exchange of ideas.
  • Changes in mood cause changes in listening.
  • Effective communication requires listening beyond the words.
  • Don't take listening for granted. Use this program to teach your staff the skills that will make them better listeners-and thus better communicators.

    DVD / 20 minutes

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    CHANGING THE RULES

    Understanding the dynamic of gender related communication problems is the first step in creating a harmonious work environment, but that is only part of the puzzle. This video employs a case study based on an actual situation that zeros in on communication problems. This highly requested video provides your viewers with three proven and effective solutions for solving your gender issues.

    DVD / 25 minutes

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    COMMUNICATING FOR RESULTS: HOW TO BE CLEAR, CONCISE & CREDIBLE

    No matter what your role in the organization, communicating effectively is vital to getting things done and working productively with people. In this video you'll learn strategies to help you:

  • Offer ideas with credibility, logic and emotional power.
  • Connect with your audience.
  • Focus on your listener's mood.
  • Make it easy for others to say "yes."
  • And more!

    DVD / 17 minutes

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    COMMUNICATING TO REDUCE STRESS

    Stress levels can rise when busy co-workers fail to communicate effectively with one another. This video provides information on how to recognize the stress triggers that impair communication. This valuable resource is filled with tips & techniques to help viewers adapt communication styles to reduce stress on the job.

    Viewers will learn:

  • How to avoid crossing co-workers' "security zones" to reduce stress when communicating.
  • What role body language plays in creating stressful situations.
  • How different personalities can unwittingly cause stress and ways to prevent the problem.
  • A useful exercise to help deal with stress caused by time pressure.
  • And much more!

    DVD

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    COMMUNICATING WITH PEOPLE ON THE JOB

    Make everyone in your organization an effective communicator. In this video, you will learn how to:

  • Handle conflict successfully - whenever it occurs.
  • Prevent misunderstandings that can hurt work relationships.
  • Disagree without projecting a negative attitude.
  • And more!

    DVD / 25 minutes

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    CONFLICT: THE RULES OF ENGAGEMENT

    The art of conflict management on the job in interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts immediately, and help turn more complex conflicts into manageable ones. The end result is a more productive and respectful organization.

    DVD / 44 minutes

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    CONFLICTS IN THE WORKPLACE: SOURCES & SOLUTIONS

    Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

    Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

    While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.

    Learn these solutions:
  • Responding with empathy
  • Active listening
  • Setting a limit
  • Finding something to agree with
  • Using "I" language instead of "You" language
  • Disengaging to cool off
  • Appealing to mutual self-interest
  • Attacking the problem, not the person

    Now, it is true that there are many things you CAN'T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.

    Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life-and career.


    DVD (With Study Guide) / 17 minutes

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    CRITICISM: GIVING AND TAKING

    Understand how to turn criticism to your benefit.

    In this communication DVD, you'll learn:
  • When to criticize and when not to.
  • The Guiding Rule of criticism.
  • The 3-step formula for successful criticism.
  • How to keep your criticism on track and yourself under control.
  • The 4-A formula for controlling your emotions when being criticized.
  • How to assume a position of strength when being criticized.

    We all need criticism. It's a part of learning. What we don't need is the anger, defensiveness, frustration and conflict that are so often associated with criticism. Use this communication DVD to establish a spirit of cooperation and growth, and create a more effective organization.


    DVD / 21 minutes

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    GENDER-DRIVEN SELLING STRATEGIES

    Men and women buy differently. This video uncovers the secrets of targeting your sales strategy to be equally successful with men and women. How to build relationships, when to chat versus when to get down to business, even how and where you stand when selling to a woman or a man, can make or break a sale. If you learn to target your sales strategies with gender differences in mind, you will forge more collaborative relationships with your customers and increase your sales performance.

    DVD / 30 minutes

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    HOW TO COMMUNICATE CLEARLY AND EFFECTIVELY WITH EMPLOYEES

    Remember the best boss you ever had? It's a good bet that he or she was an excellent communicator. Communicating clearly and effectively is probably the most important - and perhaps most difficult - responsibility of any manager. Learn how to:

  • Deliver praise that motivates your entire staff.
  • Offer criticism that challenges employees to improve.
  • Delegate important tasks with confidence.
  • Prevent misunderstandings by improving your listening skills.
  • And much more!

    DVD / 20 minutes

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    IN THE COMPANY OF WOMEN

    Women can be best friends or worst enemies. Women have profound emotional ties to other women. Even when a woman finds the male love of her life, the bonds she shares with female friends usually remain unshaken. However, when a woman gets promoted, who is often the first to attack? Other women, of course! In fact, relationships between women often polarize at two extremes: either they're truly wonderful or they're quite terrible. Why is this topic of critical importance today? Women comprise half of the workforce and when women are working well together, productivity and morale escalate throughout the entire organization. Drs. Heim and Murphy help viewers improve working relations based on lessons The Golden Triangle and the Power Dead-Even Rule teach.

    DVD / 34 minutes

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    WE'RE ALL DIFFERENT: DIVERSITY IN THE WORKPLACE

    Use this diversity awareness DVD to remind your employees of the importance of keeping an open mind and respecting each other, differences and all.

    Productivity is the name of the game these days, and most organizations can't afford to let that productivity get slowed by the problems that can easily develop in today's multicultural workforce. Under pressure to get the job done better, cheaper and faster, it can be difficult for your employees to keep up. The challenge of getting along in a diverse work environment, with people of different backgrounds and cultures, can be the source of added anxiety íV and the result can be a real pressure cooker.

    This diversity program helps relieve the pressure. Fostering an atmosphere of acceptance and understanding, the program will help you create a workplace that is accepting and respectful of the differences seen in others, while encouraging your employees to see the unique values in each of their coworkers.

    Viewers experience:
  • Heartfelt firsthand narratives.
  • Authentic workplace diversity scenes.
  • An inward look at how they react to differrences in others.

    Watching the program, viewers are guided to an appreciation of the individual characteristics their coworkers bring to the mix. They'll learn how the fear of being inconvenienced or losing a preferential status might be a cause of their resistance to accepting diversity in the workplace. Your employees will learn to identify and break through stereotypes and prejudices that can prevent them from accepting the differences they see around them.

    Don't allow a lack of intrusiveness to become a problem. Use this newly revised diversity awareness DVD to provide a fresh perspective for your team. After all, we're ALL different.


    DVD / 14 minutes

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