AN29110232
SOLVING PEOPLE PROBLEMS ON THE JOB
One out of every five people in the workplace can be difficult to deal with. This program identifies the most troublesome personalities and shows you how to handle them ¡ª both tactfully and effectively.
You will learn how to:
~ Motivate a "Dead Weight" to live up to expectations
~ Confront "Backstabbers" who undermine team efforts
~ Communicate that a "Joker's" inappropriate remarks are unacceptable
~ Deflect co-workers who believe their social needs are more important than their work
~ And more!
DVD (With VHS, Guides)
26 minutes
1998
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