Featuring Kris Marshall, Pippa Haywood, Mark Heap and Mina Anwar.
This entertaining programme looks at the advantages and disadvantages of passive, aggressive and assertive behaviour. In a series of different situations ¨C from the office, within meetings, and even within a hospital ¨C the techniques of assertive behaviour are explained, together with how to get your inner dialogue right, and how to communicate what you want with honesty and relevance whilst respecting the rights of those you are addressing.
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