HV27830001
DELIVERING EXCELLENT CUSTOMER SERVICE IN THE LONG-TERM CARE ENVIRONMENT
A Video Guide for Employing Breakthroughs in Caregiving
You may not consider yourself a customer service representative and you're right. But caregivers in long-term care do provide a service to residents. Those residents notice when caregivers take an interest in their well-being иж or whether staff is just going through the motions. Family members notice it too. They also notice a rejuvenated and engaged loved one when they come to visit. For caregivers, excellent customer service earns praise from supervisors and makes care giving easier when residents and their families are satisfied.
During this program you'll learn:
~ The importance of customer service in long-term care
~ Who your customers are and what they expect from you
~ How to consistently provide quality customer service
~ Customer service concepts specific to long-term care
DVD
2009
USD 189.00
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