KR28200055
ULTIMATE CUSTOMER EXPERIENCE, THE
With Scott McKain

How to Put More "Show Business" in Your Business

It's not enough anymore to just serve customers. Every professional and each organization must develop the kind of connection with its customers that a blockbuster film or compelling television series creates with its audience! We have become a culture that expects an "experience" to be an integral part of doing business. An equitable transaction is no longer enough to keep people coming back. Therefore, those organizations that understand how to execute the strategies necessary for creating compelling relationships thorough the customer and employee experience will find themselves leading the pack. This program is highly recommended for all entrepreneurs, sales representatives, managers, and customer service professionals.
DVD
105 minutes
2011
 
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