NC31650003
CUSTOMER SERVICE SKILLS IN YOUR ORGANISATION
Every employee is required to interact with a customer at some point in their career, often on a daily basis. This DVD is designed for use with employees in any industry or organisation and will equip them with the skills they need to become more customer focused and deal with a whole range of scenarios in an effective manner.

Scripted by a subject expert and consultant, this innovative training DVD is comprised of short clips which allow the trainer complete flexibility and control to intervene at any point and jump around to relevant scenes. Scenes cover good practice and bad practice and cover the following areas:

~ an introduction to excellent service
~ building rapport with customers
~ understanding customer needs
~ using positive language
~ the internal customer
~ effective service recovery
~ leading in a service environment.
DVD (Region 2, With Trainer's Guide)
2008
GBP 995.00
 
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