With Scott Deming
Leadership, Service & Teamwork Strategies for Creating Sustainable Success
Service today is typical and transactional. People look at customers as an opportunity for a sale, rather than a meaningful interaction that will turn that customer into a loyal fan for life. Customer service is dying because people simply stopped looking at other people as fellow human beings. In this thought-provoking fast paced program, brand building expert Scott Deming uncovers key principles for creating experiences that keep people coming back and telling others about you. He'll show proof positive that advertising is simply awareness. It's sincere caring and extraordinary emotional experiences that are the key to sustainable personal and professional success. Whether you're leading a team or serving people on the front line, this program will inspire you to perform at a whole new level.
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