SF05090372
GUEST, THE (2ND EDITION)
Great customer service begins at home. We all know how to take care of a guest in our home: we welcome them, take care of their needs, thank them for coming, and invite them back. A guest at work is no different-it's that simple. That's the idea behind this hilarious customer service film. Our hapless hero takes us on a tour of his imagination to prove that everything we need to learn about great customer service, we already know. Great customer service is all in your mind. Each time a customer calls or walks in our door, we can decide how we're going to treat them: either as an interruption in our day or as a welcomed guest.
LEARNING POINTS:
~ Importance of welcoming customers
~When to use a customer's name
~ Serve customer needs
~ Thank customers and invite them back.
DVD (With Simplified Chinese Subtitles)
14 minutes
2008
HKD 5700.00
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