Featuring James Fleet, Kim Wall, Mina Anwar and Beverley Hills
The best thing about dealing with a good sales person is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.
This programme is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence.
Suitable for all levels of staff who deal with customers, the lessons demonstrated are immediately actionable and accessible, from winning the customer's confidence, to discovering their needs, from knowing your product, through to closing the sale.
Included in the programme is specific extra content for both retail and financial sales. These cover everything from handling complaints to dealing with difficult customers.
|