TG00110043
CUSTOMER CARE ON TRIAL: REAL-LIFE EXAMPLES
Asecret camera explores what happens to a variety of customers in the real world. Includes examples of customers being treated with tact, incompetence and rudeness, both on the phone and face-to-face.

This is not a guide to giving customer care, but provides a wealth of examples of the way in which customers are mistreated.

Review
~ "Good practical intrduction to the meaning and improtance of customer care." - Anthony Williams, Hammersmith & West London College
DVD
25 minutes
1993
 
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