This program demonstrates and describes the "four R's" of dealing with violence through recognizing the signals, resolving conflicts, responding quickly and reporting and documenting after an event.
After completing this course, the learner should be able to:
~ Recognizing the signals for escalating agitation and assaultive behavior or criminal intent
~ Resolving conflicts by appropriately interacting with a hostile individual
~ Responding quickly if the situation is out of your control
~ Describe proper reporting and documenting after an event
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