WC02371119
SUCCESS AT WORK: COMMUNICATE EFFECTIVELY
Project positively, listen and respect others and be clear and engaging.

Dion thinks it's fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language ¨C good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings.

Viewers can learn the importance of communicating effectively at work and specific strategies for improvement:

~ Show positive body language
~ Listen and respect others
~ Communicate professionally
~ Impress on the phone
~ Present and engage positively
DVD (Closed Captioned)
13 minutes
2014
 
Requirement :
Qty :