YC08012252
JOBS AND JOB ANALYSIS
Featuring Zappos.Com

The successful web-based company, Zappos.com, has built a well-run organization that sells shoes online. Zappos.com holds a 20% share of the $3 billion online footwear business. One of the reasons a company such as Zappos.com is successful is because they use workflow analysis and job design to efficiently divide the required work into jobs, resulting in improved productivity, customer service and service delivery.
DVD
Grades 9-12, College, Adult
Approx. 7 minutes
2007
 
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