Featuring Dawn French, Robert Daws, James Fleet and Rebecca Front.
This entertaining and amusing programme demonstrates the techniques for making demanding customers satisfied. Four realistic scenarios draw on the everyday experiences of front-line staff and the different characters they face up to: Mr Snappy, Mrs Picky, Mr Yappy and Ms Flash.
The programme shows how easy it is to enrage and frustrate these demanding customers. However, when people adopt the PERFECT technique ¨C being Polite, Efficient, Respectful, Friendly, Enthusiastic, Cheerful and Tactful ¨C they manage to successfully change the outcome.
The effective mnemonic makes these simple but effective lessons highly memorable. It is easy to adopt and put into practice at all levels across any organisation that deals with customers.
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