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Weekly New Releases - Business - Workplace Communications

Weekly New Releases - Business - Workplace Communications


Men and women live in different cultures and tend to lead in different ways according to the research. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately, neither gender is aware of these disparate norms and rules and often misread what is being communicated. Consequently, what seems natural to one gender culture seem mysterious, baffling, and wrong to the other. The differences are not right or wrong but they can result in confusion and conflict. By making these Invisible Rules visible, Tammy Hughes and Dr. Heim provide the basis for better understanding, communication and teamwork.

DVD (Closed Captioned, With English, Spanish Subtitles) / 2013 / 48 minutes

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Skills to effectively communicate with a diverse population are becoming increasingly important in today's society. This presentation provides the definition of diversity, identifies the role of culture, and presents the benefits and challenges of managing diversity. Experts from various organizations provide advice on effectively communicating with racial, ethnic, gender, age and ability diverse populations.

DVD / 2013 / 53 minutes

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Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately neither gender is aware of these disparate norms and rules and often misread what is being communicated. Women may see men as belligerent and insensitive. Men often see women as over-emotional. What they don't understand is that both men and women are doing what works in their own culture. Unfortunately, the same behavior can backfire across culture. Consequently, what seems natural, even right, to one gender culture may seem mysterious, baffling, and wrong to the other.

In their thoughtful and lively presentation Tammy Hughes and Dr. Pat Heim will explain some of the different rules of the male and female cultures and help viewers understand the differences and learn to improve communication between men and women instead of placing the blame on either gender.

DVD (Closed Captioned, With English, Spanish Subtitles) / 2013 / 46 minutes

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Daily life in just about any workplace involves regular interaction with colleagues through different forms of communication. Developing effective workplace relationships is essential for an organisation's productivity, for positive staff morale and for individual job satisfaction. This dramatised production investigates the different working relationships between seven members of staff. It is an engaging and entertaining portrayal of life in an office and explores a number of aspects of workplace relationships. The three chapters focus on developing effective workplace relationships, contributing to workplace activities and dealing effectively with issues, problems and conflict. This is an ideal resource for anyone examining the nature of workplaces and the importance of effective relationships within them.

Please contact us for primary and secondary schools pricing.

Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.

DVD / 2012 / 20 minutes

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Employees in an office often come from different walks of life and different cultures. Their personalities are unique, their expectations diverse. But how can we ensure communication in the office is as effective as possible? This program explores the fundamental business skill of communication in the workplace. The many forms of verbal communication are covered, including oral and written methods such as meetings, speeches, letters and presentations. Similarly, the increasing importance of effective electronic communication is presented. Nonverbal cues such as body language are explored and in summary, the program discusses strategies for overcoming the barriers to workplace communication.

Please contact us for primary and secondary schools pricing.

Note : The above titles may have some territorial restrictions. Please feel free to send us an enquiry.

DVD / 2010 / 31 minutes

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Bridge cultural and communication differences with the universal language: great service!

A new customer service scenario, designed for today's high-efficiency, money-saving training needs.

In Part 1, service representative Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois' accent and English, and belittles her, despite the fact that Lois has taken the time to learn Valerie's language. Valerie insults Lois, and loses a customer.

In Part 2, Valerie approaches the same situation differently, adapting to the customer's unique needs. Valerie speaks slowly, clearly, and properly. When Lois uses unfamiliar words, Valerie seeks to reframe to understand her. Despite being challenged by the communication difficulties, Valerie takes personal responsibility, finds a solution, and ultimately triumphs with yet another happy customer.

Learning Points
  • Avoid slang - use proper language
  • Be patient with accents, unfamiliar terms
  • Speak slowly, clearly
  • Respect and appreciate the customer's effort to learn your language
  • Reframe and seek alternates to barriers

    DVD (With Facilitators guide on CD-ROM) / 2009 / Approx. 4 minutes

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    Find out why some people love coming to work and doing their best:

  • Energize with breakfast
  • Create a fun caring culture
  • Make the workplace desirable
  • Use light, colour and design
  • Encourage staff creativity
  • Make work spaces comfortable
  • Provide relaxing zones for time out
  • Offer team building activities
  • Meet, celebrate and socialize

    DVD (Closed Captioned) / 2009 / 11 minutes

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    Learn how to communicate effectively to achieve best results:

  • Promote open and honest communication
  • Share information, not gossip
  • Build collaborative relationships
  • Resolve conflict productively
  • Create a warm welcome

    DVD (Closed Captioned) / 2009 / 12 minutes

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    This informative program is about communicating in the workplace and follows a week in the life of fictional cleaning company Clean as Krystal.

    The 'mockumentary' style of the program will assist the student to apply the communication theory to the workplace.

    It becomes clear that what is often regarded as the simplest work skill, communication is quite complex and can go wrong at many points of the process.

    With manager Barry Walton as your guide, this program covers topics such as:
  • What is communication?
  • Barriers to effective communication
  • Communication at work
  • Effective workplace communication skills Please contact us for primary and secondary schools pricing.

    DVD / 2007 / 27 minutes

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    As our world becomes increasingly interconnected, people increasingly encounter problems when communicating with people from other cultures. This can lead to problems ranging from employee frustration and decreased efficiency, to losing billion dollar deals.

    The Cross-Cultural Communication training video is a lively, engaging dramatization in which you'll observe a manager floundering as she tries to understand her employees and their culture, as she fails to understand the manager role in communication and diversity. Her employees only make matters worse by concealing important information, without the proper communication skills for a multicultural organization.

    DVD / 2002 / 12 minutes

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    Effective communication is an art and skill to be mastered. Our lives and personal relationships can be dramatically changed and enhanced through interpersonal communication. The dynamic presentation includes the qualities of effective communicators, specific techniques, powerful communication tools and tips for expressing emotions and feelings. The importance of several communication concepts, such as metacommunication, perception checking and emotional expression are provided.

    DVD / 2001 / 28 minutes

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    To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures.

    DVD / 1999 / 40 minutes

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    Why do some units in organizations make required changes and achieve new levels of performance while other units in the same organization seemingly stumble, failing to reach performance goals? This two-part video reveals how viewing organizational change as a learning process can make the difference. Based on a three-year study of ten companies undergoing fundamental change in their business models, this video describes the challenges in organizational change and identifies ways leaders can accelerate transitions. Actual case material from an in-depth case study is included. Based on Research at CEO, the Marshall School of Business of the University of Southern California.

    DVD / 55 minutes

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    Are you ready to step up and be held accountable? Raise your leadership profile as you learn from this video how to make it easy for others to approach you, give straight answers to even the most difficult questions and encourage dedication among those you work with.

    DVD / 20 minutes

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    Develop good communication skills-by becoming a better listener.

    We all know that good communication skills are critical in every business environment. We also know that communication often breaks down. When there's a breakdown, we usually think the solution is to speak more clearly. But often, the solution is better listening.

    Each of us has a habitual way of listening-a way of fitting what we hear into our preconceived notions. We are captives of our way of listening, often unaware that what we hear is not what others are saying.

    Listening is a skill that needs to be developed. In this communication program, viewers watch the communication taking place during a typical morning at an office.

    Learning points include:
  • Clear speaking does not guarantee clear listening.
  • Listening is always interpretive.
  • Culture and personal history shape listening.
  • Perceptions about relative power can limit the exchange of ideas.
  • Changes in mood cause changes in listening.
  • Effective communication requires listening beyond the words.
  • Don't take listening for granted. Use this program to teach your staff the skills that will make them better listeners-and thus better communicators.

    DVD / 20 minutes

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    Understanding the dynamic of gender related communication problems is the first step in creating a harmonious work environment, but that is only part of the puzzle. This video employs a case study based on an actual situation that zeros in on communication problems. This highly requested video provides your viewers with three proven and effective solutions for solving your gender issues.

    DVD / 25 minutes

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    No matter what your role in the organization, communicating effectively is vital to getting things done and working productively with people. In this video you'll learn strategies to help you:

  • Offer ideas with credibility, logic and emotional power.
  • Connect with your audience.
  • Focus on your listener's mood.
  • Make it easy for others to say "yes."
  • And more!

    DVD / 17 minutes

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    Stress levels can rise when busy co-workers fail to communicate effectively with one another. This video provides information on how to recognize the stress triggers that impair communication. This valuable resource is filled with tips & techniques to help viewers adapt communication styles to reduce stress on the job.

    Viewers will learn:

  • How to avoid crossing co-workers' "security zones" to reduce stress when communicating.
  • What role body language plays in creating stressful situations.
  • How different personalities can unwittingly cause stress and ways to prevent the problem.
  • A useful exercise to help deal with stress caused by time pressure.
  • And much more!


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    Make everyone in your organization an effective communicator. In this video, you will learn how to:

  • Handle conflict successfully - whenever it occurs.
  • Prevent misunderstandings that can hurt work relationships.
  • Disagree without projecting a negative attitude.
  • And more!

    DVD / 25 minutes

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    An engaging training program that will identify and prescribe a fix for the seven most important communication problems that can derail your organization.

    Communication is the foundation for everything we do in the workplace. It happens every day, all the time. Communication problems can have a devastating role in undermining our organizational success. And yet, most employees never receive training in the development of communication skills. The good news is that the most common communication potholes in the road can be easily spotted and avoided.

    Communication Breakdown will identify and prescribe a "fix" for the seven most important communication problems that can derail your organization.

    The seven common "communication breakdowns":
  • Believing there is one reality
  • Choosing the wrong method
  • Responding defensively
  • Failing to share information
  • Failing to be direct
  • Breaching confidentiality
  • Failing to listen

    DVD (With Leader's Guide, Handbook, CD-ROM) / 18 minutes

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    The art of conflict management on the job in interpersonal relationships is the subject of Conflict: The Rules of Engagement. Dr. Heim takes viewers through proven strategies which neutralize some conflicts immediately, and help turn more complex conflicts into manageable ones. The end result is a more productive and respectful organization.

    DVD / 44 minutes

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    Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.

    Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

    While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward.

    Learn these solutions:
  • Responding with empathy
  • Active listening
  • Setting a limit
  • Finding something to agree with
  • Using "I" language instead of "You" language
  • Disengaging to cool off
  • Appealing to mutual self-interest
  • Attacking the problem, not the person

    Now, it is true that there are many things you CAN'T control when you are dealing with your coworkers or colleagues. But there are skills you can learn to keep disagreements constructive and resolve conflicts in a positive way. The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.

    Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life-and career.

    DVD (With Study Guide) / 17 minutes

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    Do you want to be a better communicator? You're not alone if you've ever had a tough time getting through to someone. One of the biggest problems in business today is getting along with and communicating with others. And it's one of the top reasons why most people are limited in their relationships and limited in their ability to communicate well on or off the job.

    Scientific research shows that people communicate, think, and behave differently. But, when large numbers of people were analyzed research has shown that they generally fall into four categories called behavior or communication styles:

  • Supportives
  • Emotives
  • Reflectives
  • Directives

    In Part One of this three-part video program you'll learn about these four behavior styles and what's included in them.

    Part Two teaches you how to identify these styles in others.

    Part Three talks about how to change your behavior to better communicate with others - what is called being FLEX-able - able to flex out of your style and into the other person's style.

    Do you remember the golden rule? "Do unto others as you would have them do unto you." The golden rule would be great if we were all the same style. But because people are different they want and need to be treated differently.

    This program teaches you to become FLEX-able and introduces you to The Platinum Rule - "Do unto others as THEY want to be done unto."

    Program Highlights:
  • Learn about the 4 styles
  • Learn to identify the style of others
  • Learn to be FLEX-able, changing your behavior to better communicte with others
  • Pop quizzes throughout the program reinforce learning

    DVD (With Leader's Guide) / 22 minutes

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    Men and women buy differently. This video uncovers the secrets of targeting your sales strategy to be equally successful with men and women. How to build relationships, when to chat versus when to get down to business, even how and where you stand when selling to a woman or a man, can make or break a sale. If you learn to target your sales strategies with gender differences in mind, you will forge more collaborative relationships with your customers and increase your sales performance.

    DVD / 30 minutes

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    Remember the best boss you ever had? It's a good bet that he or she was an excellent communicator. Communicating clearly and effectively is probably the most important - and perhaps most difficult - responsibility of any manager. Learn how to:

  • Deliver praise that motivates your entire staff.
  • Offer criticism that challenges employees to improve.
  • Delegate important tasks with confidence.
  • Prevent misunderstandings by improving your listening skills.
  • And much more!

    DVD / 20 minutes

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    Women can be best friends or worst enemies. Women have profound emotional ties to other women. Even when a woman finds the male love of her life, the bonds she shares with female friends usually remain unshaken. However, when a woman gets promoted, who is often the first to attack? Other women, of course! In fact, relationships between women often polarize at two extremes: either they're truly wonderful or they're quite terrible. Why is this topic of critical importance today? Women comprise half of the workforce and when women are working well together, productivity and morale escalate throughout the entire organization. Drs. Heim and Murphy help viewers improve working relations based on lessons The Golden Triangle and the Power Dead-Even Rule teach.

    DVD / 34 minutes

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    Communication is the foundation of leadership. There are literally hundreds of ways we communicate with speech, hands, eyes, body language, direction, the way we talk with others, the way we listen. Communication is more than talking. Your effectiveness as a supervisor depends somewhat on your verbal skills, your attitude towards people, your non-verbal gestures and signals and certainly, your listening skills.

    Topics covered in this safety video include: 4 communication barriers or problem areas that tend to prevent good communications, positive and negative aspects of communications, and the quick rules for good communications with your employees (listen, investigate, and you discuss the complaint with the other supervisors to see if it has merit and then you make a decision).

    DVD / 21 minutes

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    Relationships and camaraderie at work are essential for an engaged workforce. However, the examples depicted in this training toolkit have crossed the line and have become damaging to employee relationships, employee morale and productivity.

    Gossip, gripes, and rumors have become a national past time in the workplace. Unfortunately, these forms of toxic talk can have serious repercussions for your employees, your managers and supervisors, and for the profitability and productivity of your entire organization.

    Relationships and camaraderie at work are essential for an engaged workforce. However, the examples depicted in this training toolkit have crossed the line and have become damaging to employee relationships, employee morale and productivity.

    Whether your organization already has a policy on toxic talk or you're just beginning to look at the effects damaging communication has on your productivity, this program is designed to give your organization a chance to discuss some real issues affecting your workforce.

    Using three open-ended scenarios, the training design focuses on how to respond if you become engaged in toxic conversation and helps participants to redirect potentially hazardous communication. The activities also help participants understand the different perceptions of those involved in toxic talk and how others are affected by this behavior.

    DVD (With Facilitator Guide) / 9 minutes

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    Leaders should recognize that everything happens through conversation. Language matters. It can divide us or unite us. The words you choose and how you use them are the keys to creating We. As a manager, try shifting from the words you use, to the words that you should choose. You have choices about how you engage and influence others at work - creating positive ripple effects wherever you go. You play an important role in creating the shift from I to We. By creating a "WE" culture, everyone has a voice in working towards the same common goals - achieving unparalleled results.

    DVD / 5 minutes

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