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Business Communication

Business Communication

LEARNING A LA CARTE: PROFESSIONAL BUSINESS WRITING

In this DVD, learn the five characteristics of effective writing and practical tips for overcoming writer's block and using emails.

Key learning points include:

writing drafts

identifying key ideas and points first and ensuring logical flow

the five 'C's - characteristics of professional business writing

cross cultural communication

problems in writing emails

techniques for developing writing skills.

This program features psychologist Peter Quarry, interviewing Glenda May, Glenda May Consulting, Australia.

Item no.	:	CF01140311
Format	:	DVD
Duration	:	12 minutes
Copyright	:	1998
StdBkNo	:	9781921910463

Price	:	AUD 295.00

BUSINESS LETTERS & MEMOS

In today's business world, mass communication throughout the office can be accomplished through something as simple as sending out a business letter or memo. This presentation describes when to use a letter versus a memo, and the purpose of each. Also, it illustrates how to format the different documents in order to attain the most effective response. Finally, it analyzes the various ways in which the letter may be distributed.

Item no.	:	CH00210657
Format	:	CD-ROM (Win, PowerPoint Presentation (48 slides))
Duration	:
Copyright	:
StdBkNo	:	9781603335997

Price	:	USD 79.00

BUSINESS REPORTS & NEWSLETTERS

Clear communication within and outside an organization is an important factor in operating a business. In this presentation, students will recognize the differences between Business Reports & Newsletters and learn what information should be included in each. To promote clarity of information when reaching an audience, the format for each document is also examined. Additionally, different modes of distribution are discussed to illustrate the effectiveness of various delivery methods.

Item no.	:	WH03760668
Format	:	CD-ROM (Win, PowerPoint Presentation (34 slides))
Duration	:
Copyright	:
StdBkNo	:	9781603335973

Price	:	USD 79.00

ETIQUETTE

What's appropriate behavior? Fun and entertaining, this 30+ slide PowerPoint presentation provides helpful reminders to apply civility. Covers tips on personal manners, school manners, and public manners.

Item no.	:	WD01070222
Format	:	CD-ROM (Win, With PowerPoint Presentation)
Duration	:
Copyright	:	2007
StdBkNo	:

Price	:	USD 80.00

BUSINESS ETIQUETTE

Career-advancement candidates must carefully address many issues regarding business etiquette. Is there a standard of dress that is appropriate for every industry? How should employees act in the typical everyday situations to make the right impression? Do global business relationships require different etiquette practices? Authorities such as human resources directors, designers, executive search professionals, marketing management leaders, and chief executive officers address various facets of proper business etiquette, and how it can maximize one's potential for success.

Item no.	:	DR00320062
Format	:	DVD
Duration	:	25 minutes
Copyright	:	2005
StdBkNo	:

Price	:	USD 192.00

PROFESSIONAL EMAIL ETIQUETTE

Avoid embarrassing errors and make your best impression on customers and colleagues.

Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.

Learn about:

Email etiquette and best practices.

Openings and closings.

Proper formatting and subject lines.

Grammar and punctuation.

Writing "bad news" emails.

Email customer service.

No matter how long you've been using email, you'll learn some very important guidelines in this video-guidelines that will protect you from catastrophes and ensure your messages are professional, every time.

Item no.	:	JY00300314
Format	:	DVD
Duration	:	26 minutes
Copyright	:
StdBkNo	:

Price	:	USD 129.00

TAKE AWAY TRAINING: BE CAREFUL WITH EMAIL

Featuring:

Interviewer Eve Ash

Interviewee Peter Quarry

Avoid legal and other dangers, and increase email professionalism.

Learn the main 'email sins'.

Emails may be monitored:

Written form of communication

Deleted message can still be retrieved

Emails are subject to laws:

Use of 'in-house' email in recent court cases

Develop email policies:

Use of software to monitor adherence to policy

Rules about acceptable, unacceptable - eg. harassment

Policies need agreement:

Senior managers must endorse, act as role models

Publicise policies:

New starters - induction, employment contracts

Clarify issues for all staff, eg. confidentiality, 'trade secrets', productivity, harassment, personal use, company monitoring

Managers' responsibilities - monitoring, giving feedback

Email sins:

Don't use email for critical feedback (a 'flame')

Avoid long emails

Don't use UPPER CASE (shouting!)

Don't miss subject line

Don't send large, unwanted emails

Avoid unclear jargon

Don't leave emails unmanaged

Email professionalism:

Reply quickly

Use name initially

Respond in parts

Number segments

Use for meeting agendas

Use email for public praise

Sign off contact details

Item no.	:	CA02480550
Format	:	DVD
Duration	:	15 minutes
Copyright	:	2006
StdBkNo	:	9781921909238

Price	:	AUD 319.00

MAKE THE CONNECTION: HOW TO BE EFFECTIVE AND PRODUCTIVE ON THE PHONE

The telephone: It's something we all use countless times each day. Can you think of any more basic or essential business tool? Because we use the telephone so often and so easily, we rarely pause to ask whether we're getting the most from our telephone time. But all of us should consider ways to improve our telephone skills and productivity. Improving phone skills can save you time, make you more money - and help you build valuable relationships.

The new DVD Make the Connection will help you become a master telephone communicator as you discover how to:

Establish instant rapport on the phone - even with people you've never met

Correctly use the essential "hold" button

Stop those endless rounds of phone tag once and for all

Calm irate callers - and win customers for life

Skillfully handle interruptions and background noise

Take complete and accurate phone messages

Keep calls short and end them gracefully

And much more!

Put these proven strategies into practice, and you'll become a more professional communicator. Master them, and you'll make stronger connections with customers and others, and become more productive and effective on the phone.

Item no.	:	WC01820031
Format	:	DVD
Duration	:	22 minutes
Copyright	:	2003
StdBkNo	:

Price	:	USD 149.00

BETTER BUSINESS GRAMMAR

This video offers dozens of tips you can use right away to avoid grammar and usage errors that can ruin your chance to make a good first impression. It identifies mistakes that can make you sound unintelligent-mistakes that could cost you a job or promotion.

Item no.	:	HW05050069
Format	:	DVD
Duration	:	23 minutes
Copyright	:
StdBkNo	:

Price	:	USD 149.00

WELL-MANAGED MEETING, THE

How often have you asked someone how the meeting went, only to hear: a total waste of time! Yet meetings can be a powerful business tool, bringing people together to solve problems, share ideas, or focus everyone's efforts on a common goal.

So how do you go from "total waste of time" to "powerful business tool"? By training your employees on proper meeting-management techniques to prepare and run effective, focused and successful meetings.

This video, freshly produced by a talented cast and crew, starts with the common pitfalls that often derail meetings. Then you'll see proven methods that can have a dramatic impact on the effectiveness of your organization's meetings.

Advance preparation:

Define specific goals

Create a clear agenda

Provide materials up front

Set expectations

Meeting management:

Stick to your agenda

Guide participation

Control problem attendees

End on time

You'll learn how being properly prepared allows you to encourage engagement and teamwork while keeping the meeting on time and on track. And you'll see specific techniques for a variety of specialized situations, including web meetings.

We're all busy these days and we can't afford to waste our time with nonproductive meetings. Use this new video to learn how to run a meeting well. Set a company-wide standard for meetings that reach their goals-and end on time.

Item no.	:	WC02460327
Format	:	DVD (Closed Captioned)
Duration	:	22 minutes
Copyright	:	2010
StdBkNo	:

Price	:	USD 179.00

GAINING THE EDGE IN THE 21ST CENTURY I: THE DO'S AND TABOOS OF USING VOICE-MAIL

Explains why voice-mail is such an effective form of communication.

Shares the ideal way to use voice-mail as both the caller and the person receiving the message.

Gives tips for leaving an appropriate greeting in your voice-mail box.

Teaches how to leave a voice-mail message that encourages a prompt response.

Shows how to leave a clear and concise message.

Explains the appropriate time frame that voice-mail messages should be returned.

And more!

Item no.	:	SF11590009
Format	:	DVD
Duration	:	17 minutes
Copyright	:
StdBkNo	:

Price	:	USD 141.00

STRATEGIES FOR SUCCESS 2: HOW TO OVERCOME MINGLE-PHOBIA

How to look approachable using body language

The importance of entering a room alone

Where name tags should be worn and why

How to handle forgetting names

The art of avoiding interruptions

When open-ended vs. close-ended questions should be used

The value of using connectors

How to disengage from others with tact and diplomacy

How to juggle an appetizer plate and a beverage

How a woman should carry a purse during a mingling function

The role that food and beverage play during business/social functions

And much more!

Item no.	:	SV11590013
Format	:	DVD
Duration	:	24 minutes
Copyright	:
StdBkNo	:

Price	:	USD 165.00

STRATEGIES FOR SUCCESS 3: GAINING THAT EDGE DURING BUSINESS MEALS

Key rules for using napkins

Soup-eating tips

Table talk during business meals

How to avoid looking like you belong to the "clean plate club"

How to eat Continental style, American style, and no style

How to handle difficult to manage foods

The difference between "dining" and "eating"

Hand placement during meals

The art of twirling: how to eat linguini or fettuccini with a white vs. red sauce

The art of requesting a special meal

How to discretely remove something undesirable from your mouth

And much more!

Item no.	:	DH11590014
Format	:	DVD
Duration	:	47 minutes
Copyright	:
StdBkNo	:

Price	:	USD 165.00

TELEMARKETING BASICS

This presentation will inform students of the benefits of using telemarketing as a form of advertising. Students will be become familiar with the different types of telemarketing a business can use, along with telemarketing rules and guidelines. The basic steps required in creating a valuable telemarketing campaign are also outlined.

Item no.	:	BU03761330
Format	:	CD-ROM (Win, PowerPoint Presentation (39 slides))
Duration	:
Copyright	:
StdBkNo	:	9781603335317

Price	:	USD 79.00

USE THE TELEPHONE THE RIGHT WAY!

Master today's key skills and strategies for effective telephone use.

Good common sense telephone techniques and old-fashion courtesy-especially in today's digital age-often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.

You'll Learn To:

Provide great service, turning phone calls into relationship builders

De-magnify conflict over the phone through sensitivity

Overcome the two root causes of poor telephone communication

Vary timing, tone and word choice to enhance caller comfort

"Check phone use attitude," follow the "two-ring rule" and more!

Apply voice mail etiquette that's also efficient

Item no.	:	FU01640041
Format	:	DVD (With Audio CD, Publication)
Duration	:	24 minutes
Copyright	:
StdBkNo	:

Price	:	USD 130.00

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