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Business Etiquette & Manner
How often have you asked someone how the meeting went, only to hear: a total waste of time! Yet meetings can be a powerful business tool, bringing people together to solve problems, share ideas, or focus everyone's efforts on a common goal.
So how do you go from "total waste of time" to "powerful business tool"? By training your employees on proper meeting-management techniques to prepare and run effective, focused and successful meetings.
This video, freshly produced by a talented cast and crew, starts with the common pitfalls that often derail meetings. Then you'll see proven methods that can have a dramatic impact on the effectiveness of your organization's meetings.
Advance preparation:
Define specific goals
Create a clear agenda
Provide materials up front
Set expectations
Meeting management:
Stick to your agenda
Guide participation
Control problem attendees
End on time
You'll learn how being properly prepared allows you to encourage engagement and teamwork while keeping the meeting on time and on track. And you'll see specific techniques for a variety of specialized situations, including web meetings.
We're all busy these days and we can't afford to waste our time with nonproductive meetings. Use this new video to learn how to run a meeting well. Set a company-wide standard for meetings that reach their goals-and end on time.
DVD (Closed Captioned) / 2010 / 22 minutes
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What's appropriate behavior? Fun and entertaining, this 30+ slide PowerPoint presentation provides helpful reminders to apply civility. Covers tips on personal manners, school manners, and public manners.
CD-ROM (Win, With PowerPoint Presentation) / 2007 / (Grades 7-Adult)
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Career-advancement candidates must carefully address many issues regarding business etiquette. Is there a standard of dress that is appropriate for every industry? How should employees act in the typical everyday situations to make the right impression? Do global business relationships require different etiquette practices? Authorities such as human resources directors, designers, executive search professionals, marketing management leaders, and chief executive officers address various facets of proper business etiquette, and how it can maximize one's potential for success.
DVD / 2005 / 25 minutes
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Shows the proper way to greet the Japanese
Demonstrates the proper way to bow
Teaches how to exchange business cards
Points out the questions you will be asked
Gives the public manners and gestures to avoid
Explains when to remove your shoes and in which direction to point them
Shows you what to expect to be served at a meal
Discusses what not to do with rice
Shares tips on drinking and toasting etiquette
Explains why patience is a virtue
Tells you when a "yes" may mean "no"
Discusses how women should expect to be treated
And much more!
DVD / 30 minutes
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Shares the climate to expect in Hong Kong
Tells predominant religions of this country
Explains why feng shui is so important
Explains appropriate dress for men and women
Discusses how to establish a relationship with the Hong Kong Chinese
Discusses proper spatial relationships
Tells why breaking eye contact is so important
Shares whom to introduce to whom first
Talks about the questions that you should prepare to be asked by the Hong Kong Chinese
Explains how time is viewed in Hong Kong
Shares gift-giving etiquette tips
And much more!
DVD / 30 minutes
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Discusses when to stand when greeting another
Shares the kind of handshake to give
Discusses proper spatial distance
Gives the appropriate response to the question, "have you eaten?" When asked by singaporeans
Talks about the real meaning of a smile
Shares appropriate topics of conversation and those to avoid
Discusses when complementing another can get you into trouble
Explains the proper length of time to pause before answering a question
Shares proper business dress for men and women
And much more!
DVD / 30 minutes
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Shares the definition of "sanuk"
Tells the proper dress for men and women traveling to thailand
Gives the colors to avoid wearing in this country
Demonstrates the proper way to "wai"
Explains the definition of a smile in thailand
Discusses why it is considered proper to address a thai by his/her first name
Shares what the term, "where are you going?" Really means
Gives the reason why you will be asked your age
Tells what a woman should never do to a monk
Demonstrates what you will enjoy during a meal
And much more!
DVD / 30 minutes
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Sport banquets, prom dates and employee lunches are events that require proper table manners. Good or bad, manners are a representation of who you are. Important tips like learning to "read" the table setting for clues, when to begin eating, using your napkin properly and basics of dinner conversation are outlined. See how table manners link to your success. This energetic and colorful video production covers the basics for students to feel comfortable in nearly any dinner situation.
DVD / Approx. 14 minutes
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In today's business world, mass communication throughout the office can be accomplished through something as simple as sending out a business letter or memo. This presentation describes when to use a letter versus a memo, and the purpose of each. Also, it illustrates how to format the different documents in order to attain the most effective response. Finally, it analyzes the various ways in which the letter may be distributed.
CD-ROM (Win, PowerPoint Presentation (48 slides))
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The way you handle yourself in a business and social environment can reveal a lot about you, and your position within an organization. From meetings with the boss to meetings with clients and customers, knowing the right things to do and say can make a tremendous difference in helping you and your company reach its goals. With the new Basics of Business Etiquette how-to training program you'll learn:
Why etiquette is important
Proper manners for meeting and greeting others
Spatial arrangements: How close to stand and why
Basic office equipment etiquette
Professional presence (what to wear and not to wear)
The basics of how to act in both business and social situations
How to manage dining dilemmas (which fork, glass and plate belong to YOU?)
DVD / 45 minutes
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Shows how dressing professionally can equate to being taken more seriously.
Explains what "investing" in business professional attire really means.
Discusses the colors that test best when wearing business professional clothes.
Talks about the skirt length that is considered appropriate in business.
Teaches what can be worn on business professional days in addition to a suit.
Defines the "less is more" theory when buying clothes.
Shares the "unwritten rule" to observe when dressing professionally.
Discusses the role that accessories play when dressed professionally.
And Much More!
DVD / 14 minutes
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Explains why voice-mail is such an effective form of communication.
Shares the ideal way to use voice-mail as both the caller and the person receiving the message.
Gives tips for leaving an appropriate greeting in your voice-mail box.
Teaches how to leave a voice-mail message that encourages a prompt response.
Shows how to leave a clear and concise message.
Explains the appropriate time frame that voice-mail messages should be returned.
And more!
DVD / 17 minutes
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Shares why describing the subject of your message in the header is so important.
Gives the appropriate way to format an e-mail message.
Discusses the rapport-building term that should be used in the first sentence of an e-mail message.
Explains how not to confuse an e-mail format and a letter layout.
Emphasizes the importance of using spell-check when sending an e-mail message.
Tells why a signature is important and what should be included.
Gives the most commonly-made e-mail faux pas.
Shares what should not be included in e-mail messages.
And more!
DVD / 21 minutes
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The do's and don'ts of office etiquette are different from social rules. They are based on power rather than chivalry. This DVD points out where the rules of social and office etiquette differ and suggests ways to ensure grace and smooth functioning in a variety of situations. Polite behavior and proper office etiquette help provide a sense of confidence in business situations.
DVD / Approx. 8 minutes
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Avoid embarrassing errors and make your best impression on customers and colleagues.
Email is fast becoming the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence.
Learn about:
Email etiquette and best practices.
Openings and closings.
Proper formatting and subject lines.
Grammar and punctuation.
Writing "bad news" emails.
Email customer service.
No matter how long you've been using email, you'll learn some very important guidelines in this video-guidelines that will protect you from catastrophes and ensure your messages are professional, every time.
DVD / 26 minutes
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Public manners are based on consideration for others. But even the best intentioned people make mistakes. Crowds and large public events can bring out the "best in the best of us." This DVD will review the basics of good social manners, and then focus on how you keep the beast at bay and use good manners as a tool for success.
DVD / Approx. 6 minutes
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How to look approachable using body language
The importance of entering a room alone
Where name tags should be worn and why
How to handle forgetting names
The art of avoiding interruptions
When open-ended vs. close-ended questions should be used
The value of using connectors
How to disengage from others with tact and diplomacy
How to juggle an appetizer plate and a beverage
How a woman should carry a purse during a mingling function
The role that food and beverage play during business/social functions
And much more!
DVD / 24 minutes
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Key rules for using napkins
Soup-eating tips
Table talk during business meals
How to avoid looking like you belong to the "clean plate club"
How to eat Continental style, American style, and no style
How to handle difficult to manage foods
The difference between "dining" and "eating"
Hand placement during meals
The art of twirling: how to eat linguini or fettuccini with a white vs. red sauce
The art of requesting a special meal
How to discretely remove something undesirable from your mouth
And much more!
DVD / 47 minutes
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This presentation will inform students of the benefits of using telemarketing as a form of advertising. Students will be become familiar with the different types of telemarketing a business can use, along with telemarketing rules and guidelines. The basic steps required in creating a valuable telemarketing campaign are also outlined.
CD-ROM (Win, PowerPoint Presentation (39 slides))
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Master today's key skills and strategies for effective telephone use.
Good common sense telephone techniques and old-fashion courtesy-especially in today's digital age-often define crucial business moments. Poor telephone skills can cause customer dissatisfaction or loss of customers, damage the organizational image, and threaten overall caller goodwill. In this training program, your employees will learn how to apply 14 key call-handling skills that will boost not only your organization's credibility and bottom line, but also their own professionalism and value.
You'll Learn To:
Provide great service, turning phone calls into relationship builders
De-magnify conflict over the phone through sensitivity
Overcome the two root causes of poor telephone communication
Vary timing, tone and word choice to enhance caller comfort
"Check phone use attitude," follow the "two-ring rule" and more!
Apply voice mail etiquette that's also efficient
DVD (With Audio CD, Publication) / 24 minutes
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