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Communication Skills


A closed door, an exasperated expression, a noisy workstation, a cultural misunderstanding¡Xall of these are examples of "noise," a general term for anything that gets in the way of effective communication. The key to overcoming communication barriers is to be able to identify and understand them. This program explains the various types of noise and details specific examples of physical, organizational, emotional, nonverbal, cultural, language-related or written barriers. Through expert interviews and creative vignettes, the video offers solutions to overcoming these common communication barriers.

DVD (Closed Captioned) / 2015 / () / 35 minutes

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From texting to email to video calls, digital technology has transformed how we communicate with each other. But in formal situations like at work or in school, which forms of communications are appropriate, and when? Viewers of this video, especially digital natives, may be surprised to discover that communicating isn't just about sharing information¡Xit's creating it¡Xand that the ways in which emails, texts or voice messages are composed and conveyed may make the difference in impressing or disappointing an employer or co-worker. Even for late adopters of digital technology, this video has important points on what you should do¡Xand what you don't want to do¡Xwhen it comes to email, texting, video-conferencing and using the phone for business calls or voice mail.

DVD (Closed Captioned) / 2015 / () / 29 minutes

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Project positively, listen and respect others and be clear and engaging.

Dion thinks it's fine to interrupt a discussion with Serena by taking a call. Tatiana rolls her eyes, sighs and is not attentive. Carol complains that the interns speak in text talk. The interns have something in common: inadequate communication skills. They are told the importance of positive body language ¡V good eye contact and smiling, and listening and showing respect. Alex patiently coaches Dion to deal with an anxious customer on the phone, while Tatiana is told how to productively raise questions in meetings.

Viewers can learn the importance of communicating effectively at work and specific strategies for improvement:
~ Show positive body language
~ Listen and respect others
~ Communicate professionally
~ Impress on the phone
~ Present and engage positively

DVD (Closed Captioned) / 2014 / () / 13 minutes

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This program comprises basic communication skills as they are applied within industrial or commercial trade settings such as construction sites, engineering or fabrication workshops and manufacturing enterprises. We explore why clear communication is critical in ensuring that the working environment poses minimal or no risk to workers, and work tasks are completed correctly and quality is maintained. Workers can come from a wide range of cultural and linguistic backgrounds. It is vital that communication in all its forms is appropriate and inclusive for all. Communication with CALD workers is examined as well as using the phone and face-to-face verbal communication.

Units Of Competency:
BSBCMM101A - Apply basic communication skills
CPCPCM2039A - Carry out interactive workplace communication.

DVD / 2014 / (Senior Secondary to Professional) / 19 minutes

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Learn to give and receive feedback and talk about what has happened using the present perfect tense.

This program covers:
~ Language Functions - Communicating Feedback - various ways people give feedback at work.
~ Grammar - Present Perfect Tense - I have/ I've; I have never/I've never; Have you ...?; He has/she has; They have; It has/it's.
~ Idioms - Bring it down a notch; keep me posted; Get something off your chest; Straight from the horse's mouth; Give someone a piece of my mind.
~ Vocabulary - rocky start; criticizing; feedback; professional; level-headed.
~ Pronunciation - Syllable Stress -open; feedback; positive; report; manage; professional; communicate/communication; important.

DVD (Closed Captioned) / 2013 / () / 15 minutes

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Carol tells Marcus he is not listening to her, so after agreeing to listen, Marcus is inspired to run a listening session with the team that will also benefit the new starters, Tammy and Carlos. Listening skills are lacking. Carol offers some facts about listening and communication, and they attempt to explore empathic listening skills.

DVD (Closed Captioned) / 2012 / () / 8 minutes

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This presentation examines the meaning and background of digital communication, including examples of devices in digital communication. Students will discover the process of digital communication. The PowerPoint includes a description of the Shannon Weaver Model of communication, including details of each component of the model: sender, message, media, encoding, noise, decoding, receiver and feedback. The various uses of graphic design in digital communication are explored. Students will be exposed to each of the design elements of text, graphics, headlines, color and white space. Finally, this presentation provides a summary of tips for layout design, as well as an introduction to manuscript editing, photo editing and video editing.

CD-ROM (Win, PowerPoint Presentation (56 slides)) / 2011 / () /

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This presentation provides a definition of professional communication. It includes a description of each of the channels of communication, internal and external business communication, public relations, media relations, advertising, marketing, professional communication skills and the types and purposes of professional communication, including: reports, cases, studies, proposals and memos. Students will learn the listening process, its components, and nine different types of listening. This PowerPoint also examines communication in interviews, verbal communication, non-verbal communication and group discussion. The various types of presentations: individual, persuasive, motivational and informative are explained. Students will also be exposed to proper introductions, telephone etiquette and an overview of criticism.

CD-ROM (Win, PowerPoint Presentation (79 slides)) / 2011 / () /

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This presentation provides a basic understanding and history of written communication. Students will learn the importance of organizing information. They will also be provided with examples of how to do so. This presentation addresses the importance of proper grammar, spelling and punctuation. Editor's marks, including examples of such, are explored in this presentation. Finally, students will learn tips for effective written communication.

CD-ROM (Win, PowerPoint Presentation (68 slides)) / 2011 / () /

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Highlighting the idea that a major part of good communication is good listening, this program enables students to improve their listening skills and absorb valuable information. The video identifies the best methods for giving coworkers the attention they deserve and provides eight simple tips that viewers can use to sharpen concentration. These include learning to focus, taking proper notes, putting emotions on hold, avoiding biases and stereotypes, finding a point of interest in a dull but important conversation, and more.

DVD / 2010 / () / 22 minutes

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A torrent of e -mails, faxes, memos, reports, contracts, and newsletters threatens to drown the typical new hire in a sea of paper and text. With simple methods for tackling an immense volume of content, this program helps students manage workplace reading tasks quickly and efficiently without overlooking important information. Featured tips show viewers how to stay focused, prioritize reading matter, and create a comfortable reading environment - while making the best use of tables of contents, indexes, sub -headings, and more.

DVD / 2010 / () / 20 minutes

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Does giving a typical business presentation put a person in mortal danger? Of course not, but statistics suggest that many people dread public speaking more than they fear death. This program shows students ways to overcome that kind of paralysis and transform it into positive energy. These include thorough preparation (from learning the wants and needs of the audience to scoping out the location at which the speech will take place) as well as starting with a strong opener, finding the right pace, using nonverbal communication, and more.

DVD / 2010 / () / 25 minutes

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Students who've had a hard time with term papers and essay questions may be shocked to learn how much their postgraduation world revolves around writing. This program shows how effective written communication is possible for anyone, even those who struggle to complete a simple fax or e -mail. Methods for improvement include gauging the needs of the reader, keeping prose short and simple, emphasizing benefits, avoiding jargon and overblown language, employing a confident yet respectful tone, and more.

DVD / 2010 / () / 23 minutes

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This presentation describes the importance of communication and how organizing information plays a crucial role in effective communication. This presentation addresses the various communication styles and provides examples of each. The four primary communication styles include: assertive, aggressive, passive and passive-aggressive communication. Students will learn the entire communication process. Includes each of the components of the Shannon-Weaver Model. The listening process and each of its parts: hearing, focusing, understanding and remembering are explored. The various types of non-verbal communication are reviewed. Finally, professional communication and the impact of communication on society are examined. These include techniques such as: propaganda, bandwagon, glittering generalities and the "either/or" fallacy.

CD-ROM (Win, PowerPoint Presentation (66 slides)) / 2010 / () /

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By Richard Mulvey

It is not what you know that matters; it is how you communicate what you know that really makes the difference. Your ability to communicate your ideas is your most important business skill, but communication is so often badly handled. Communication techniques are easy to understand and in this work we look at the basic principles and beyond to ensure your written and verbal communication is simple but effective.

~ Learn how to influence and persuade
~ Get your powerful message across in less than a minute
~ Write perfect reports, letters and advertisements
~ Construct convincing arguments
~ Learn how to communicate with the opposite sex

It's not what you know that matters but rather how you communicate what you know that really makes a difference. Communication is the life blood of any business and a command of the basic principles will dramatically improve your team's communication skills. In this breakfast workshop Richard a will outline the seven golden rules that influence both written and verbal communication and is a must for managers at any level.

DVD / / () / 50 minutes

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In Part 1, hi tech employee Valerie receives a call from Lois, a customer from another culture. Valerie speaks quickly and uses slang, frustrating Lois. Valerie is impatient with Lois' accent and English, and belittles her, despite the fact that Lois has taken the time to learn Valerie's language. Valerie insults Lois, and loses a customer.

In Part 2, Valerie approaches the same situation differently, adapting to the customer's unique needs. Valerie speaks slowly, clearly, and properly. When Lois uses unfamiliar words, Valerie seeks to reframe to understand her. Despite being challenged by the communication difficulties, Valerie takes personal responsibility, finds a solution, and ultimately triumphs with yet another happy customer.

~ Avoid slang - use proper language
~ Be patient with accents, unfamiliar terms
~ Speak slowly, clearly
~ Respect and appreciate the customer's effort to learn your language
~ Reframe and seek alternates to barriers

DVD / / () /

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